Experts Reviews · Company report
Advance Appliance Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%98+13.9Replies to reviews 7%87+6.2Craft & service penalty87−1.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Advance Appliance Services

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 1,736 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Advance Appliance Services is better than 88% of appliance repair.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Advance Appliance Services is better than 87% of appliance repair.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Advance Appliance Services is better than 87% of appliance repair.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Advance Appliance Services is better than 98% of appliance repair.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Advance Appliance Services is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Advance Appliance Services is better than 87% of appliance repair.A
87

Reviews for your job

Customers hired Advance Appliance Services for 8 kinds of job.

Advance Appliance Services for freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$471
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 81 Google reviews tagged “Freezer repair” · showing 20

Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Individual was on time and fixed the problem in a professional manner. He was very knowledgeable and explained why it needed to be repaired.

Paid $500+Reasonable priceFreezer repair
Dominic5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Getting an appointment with Advanced was very easy. They pick ip the phone to answer and cans schedule a day right on the call. There service tech Alan was very professional and knowledgeable and was able to fix my problem quickly

Paid $150–200Reasonable priceFreezer repair
DanLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

Spent 7 minutes collecting ALL my info only to tell me they don’t have availability for a week to come and even look at my urgently broken freezer… thank you for wasting my time.

Freezer repair
ScottLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Clint was great! On time, kind, patient, and stayed until he figured out the issue.

Paid $200–250Reasonable priceFreezer repairRefrigerator repair
Kate7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I request the same guy every time- Angel- he's competent and quick. He goes the extra mile every time -- he provides counsel that saves $$. Grateful for a company that vets their people well. That hasn't been my experience with other providers. Wolf stove, sub zero fridge, dacor microwave, asko dishwasher...

Not sureDishwasher repairFreezer repairOven repair
CarrieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We are very pleased with this company and the technicians. They get straight to work, diagnosing your problem and their prices are fair. Good communication as well.

Reasonable priceFreezer repair
JerryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chelsea, Drew, Wayne and the rest of the Advance Appliance crew are wonderful. Quick response, expert analysis and prompt repair.

Great priceDishwasher repairDryer repairWashing machine repair
johnatanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Whenever appliance problems arise, we always turn to them, and they deliver professional, excellent work. We recommend them 100%.

Great priceDishwasher repairDryer repairWashing machine repair
Josh7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Timely and experienced

Paid $100–150Reasonable priceFreezer repair
Doug12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Reached out day before with arrival window. Texted next day on the way. Put down blanket to protect carpet while working. Analyzed situation. Took pictures to show me. Got back the next day with results of search for part. 100% satisfied. Highly recommend

Reasonable priceFreezer repairRefrigerator repair
L.A.Local Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have a variety of high end appliances that are a little on the "older" side (happens to the best of us), yet Advance Appliance always sends the right tech for them they are always professional, scheduling is a breeze, timely and have always repaired everything. We've been their clients for about 4 years. Will not…

Paid $200–250Reasonable priceDishwasher repairDryer repairWashing machine repair
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Service man was very knowledgeable and there was no charge as you have serviced before.

Paid $1–50Great priceFreezer repair
SusanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is the Service you always hope for when you call for a repairman. The scheduler gave me a day and let me know that the block of time would be settled a little closer to the day. A day or two before the appt, Carlos texted me to tell me the 3hr block he would aim for, to check if it was OK. The two times he…

Reasonable priceDishwasher repairFreezer repairOven repair
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Clint was great! Super professional.

Paid $450–500Reasonable priceDishwasher repairFreezer repair
EricLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Clint is the best!!

Paid $150–200Reasonable priceFreezer repair
clark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jeff, the Advance technician did an outstanding job! He was very calm, professional, and fixed the problem in less than an hour. I would not hesitate to give Advance the highest of recommendation.

Paid $500+Reasonable priceFreezer repair
Rebecca4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great response time and good work

Paid $1–50Freezer repair
Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jeff was on time (actually a bit early) very professional for both visits. First to identify the problem, second to replace ordered part. He explained the issue and was prompt in deliverin his service.

Reasonable priceFreezer repair
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Troy was very courteous and thorough.

Great priceDishwasher repairFreezer repair
RichardLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve used Advance twice over the past two years. Both times the repair technicians knew exactly what to do, were neat and tidy, and professional.

Freezer repairService not listed

Show more freezer repair reviews (61 more) →

Price

$209-23% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 77%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator repair212$196–$435
Dishwasher repair188$119–$377
Washing machine repair117$126–$371
Dryer repair102$176–$359
Stove, cooktop & oven repair99$132–$421
Oven repair87$153–$427
Freezer repair81$158–$471
Refrigerator/freezer repair49$132–$440

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