Experts Reviews · Company report
Advance Appliance Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%98+13.9Replies to reviews 7%87+6.2Craft & service penalty87−1.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Advance Appliance Services

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 1,736 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Advance Appliance Services is better than 88% of appliance repair.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Advance Appliance Services is better than 87% of appliance repair.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Advance Appliance Services is better than 87% of appliance repair.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Advance Appliance Services is better than 98% of appliance repair.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Advance Appliance Services is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Advance Appliance Services is better than 87% of appliance repair.A
87

Reviews for your job

Customers hired Advance Appliance Services for 8 kinds of job.

Advance Appliance Services for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#46 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Refrigerator/freezer repair” · showing 20

Rick11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

These folks are so good & efficient.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Sage8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Technician was excellent. On time, polite, wore booties when asked, and cleaned the work space.

Reasonable priceRefrigerator/freezer repair
William5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The tech new his business and found the problem quickly. I am very satisfied with results from this appliance service.

Refrigerator/freezer repair
BetsyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Andrew provided excellent service for our refrigerator, and I didn’t have to wait very long for an appointment.

Reasonable priceRefrigerator/freezer repair
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent response and service. The technician explained what was wrong with fridge and how the part would fix while also giving me an option to bandaid it temporarily if I wanted to think about it. They are reliable and honest company! Highly recommend

Refrigerator/freezer repair
CHEVYLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Clint is very professional, and got our ice maker working in no time and for half the price that the other business came out and did not even fix. I would call Advance Appliance for any repair needs I had.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Timothy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Have used this company for years in my property management business. Never been disappointed!

Reasonable priceRefrigerator/freezer repair
JaneLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This is the 5th time I have used Advanced repair and I can not say enough about them. There are other Appliance repairs companies I have used in the past and felt like I was not being told the truth about a repair or replacement. These guys are honest and charge an appropriate amount for repairs. They were on time…

Reasonable priceRefrigerator/freezer repairFreezer repair
Mary11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Clint was on tone courteous very professional and willing to do what ever it would take to repair our ice machine. He explained what our issue was and gave us all the time needed to correct our problem. A+ rating. Thank you Clint.

Dishwasher repairRefrigerator/freezer repairFreezer repair
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome service!! Very knowledgeable

Refrigerator/freezer repairOven repair
LizLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I reviewd AAS 3 yrs ago for my dryer. Fast forward to last week when my Samsung fridge refused to dispense water. My only call was to AAS. On service day, my tech, Jeff, arrived on time, thoroughly evaluated the situation and said he believed the line to the water dispenser was simply frozen. He adjusted the…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Douglas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Your tech, Dan, showed up when scheduled, diagnosed the issue, located the necessary part close by, got it, installed it and now refrigerator works like new. Very efficient service! But I have used you before with the same results. Thanks

Refrigerator/freezer repairRefrigerator repair
Kristen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jeff was prompt, efficient and explained the problems and solution for our Samsung refrigerator. Thank you!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Super nice people. Complete pros. Fixed our problem and bent over backwards to help us with warranties. Really could not recommend more! Service tech Joe is the best!

Refrigerator/freezer repairFreezer repair+ Punctuality+ Professionalism
deidreLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Advance Appliance is my first call for all repairs. Most recently Alan fixed the ice maker in our 3 year old fridge. After diagnosing the problem he encouraged us to call the manufacturer to ask that the extended warranty cover the parts because it was an electronic malfunction. This advice saved us a good chunk of…

Refrigerator/freezer repair
CourtneyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired Advance Appliance Services to fix a bottom freezer on our Bosch fridge that was left open for two weeks while we were out of town… We had been told by another service provider (who couldn’t do the work) that we needed a whole new compressor, which would have cost us around $1350. The Advance Appliance…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Ernie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

$1,500 for 1.0-1.5hr labor! I have an "S" stamped on my forehead for stupid. I trusted & paid without seeing details. Their tech told me he gave me a break because he wouldn't have to remove fridge doors and I had clamp work lights illuminating the area, cleared work space and even had a small step ladder in place…

Customer photo from Ernie's reviewCustomer photo from Ernie's review
Freezer repairRefrigerator repairRefrigerator/freezer repair
Mitch7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience, as always!!!

Refrigerator/freezer repair
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Diagnosed properly on first visit, fixed with no issues on the second visit.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Ice maker was out on my Electrolux freezer. I called for service and told them the ice maker needed to be replaced , and gave them the serial number and model. When the service person came out he said the ice maker needed to be replaced and he acted like he had no prior knowledge of the information I provided. He…

Refrigerator/freezer repair− Value

Show more refrigerator/freezer repair reviews (29 more) →

Price

$209-23% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 77%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator repair212$196–$435
Dishwasher repair188$119–$377
Washing machine repair117$126–$371
Dryer repair102$176–$359
Stove, cooktop & oven repair99$132–$421
Oven repair87$153–$427
Freezer repair81$158–$471
Refrigerator/freezer repair49$132–$440

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