How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%98+13.9Replies to reviews 7%87+6.2Craft & service penalty87−1.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCOREAdvance Appliance Services
Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 1,736 Google reviews
Report card
Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Advance Appliance Services for 8 kinds of job.
Advance Appliance Services for refrigerator repair
Clear ✕All 214 Google reviews tagged “Refrigerator repair” · showing 40
Joe was a great help in the issue I had with the refrigerator. Very knowledgeable, very friendly, very helpful. Just an awesome experience.
Angel, the service technician, was very knowledgeable and professional. He quickly identified the problem with our beverage refrigerator and suggested solutions. I have used Advanced Appliances services in the past and will in the future when needed.
My washer was not spinning correctly and it is no longer being manufactured, nor are original parts available but we were able to secure a new belt, which was installed and has worked perfectly. Also, the refrigerator handle for the freezer compartment has never been securely attached and the tech was able to…
Service was great and the technician was very nice and respectful.
Really friendly, easy to schedule, and they’ve helped us with multiple appliances over the years.
Very good communicators.
Carlos was prompt and quick to diagnose the problem. Pleasant and knowledgeable of the appliance. Gave us our options.
From the first phone call with Chelsea, to the service appointment with Alan, my recent experience with Advance Appliance was great!
THEY DID AN EXCELLENT JOB. PREVIOUS TENANT HAD DAMAGED ICE MARKER, STOVE ELEMENT AND DISHWASHER. THEY PROMPTLY PROVIDED AN EVALUATION, ORDERED PARTS AND MADE REPAIRS. THEY WERE EFFICIENT AND COST WAS EXACTLY AS PROVIDED VIA ESTMATE.
Clint was great! On time, kind, patient, and stayed until he figured out the issue.
Whenever appliance problems arise, we always turn to them, and they deliver professional, excellent work. We recommend them 100%.
Reached out day before with arrival window. Texted next day on the way. Put down blanket to protect carpet while working. Analyzed situation. Took pictures to show me. Got back the next day with results of search for part. 100% satisfied. Highly recommend
We have a variety of high end appliances that are a little on the "older" side (happens to the best of us), yet Advance Appliance always sends the right tech for them they are always professional, scheduling is a breeze, timely and have always repaired everything. We've been their clients for about 4 years. Will not…
Timely and professional service.
The technician went above and beyond by adding a piece of pipe to prevent the machine from breaking again. Thank you!
Always able to trust the team at Advance Appliance to be honest and fix the issue.
Very prompt and professional. The technician was very knowledgeable and thorough about the repair needed for my refrigerator. The cost was manageable for me and I won’t have to purchase a new refrigerator. That was my first time using their service and will probably call them again. Thank you
Angel was excellent. Fixed my SubZero fridge as promised at a reasonable price. I’m grateful and highly recommend.
Tech came out to troubleshoot waterline leak in fridge. Pushed the water button, looked under the fridge. That was it. Told me I needed an entire new freezer door because the waterline is encapsulated with insulation inside the door and the only way to fix was by purchasing a new freezer door for $2000. Charged…
Good communication, timely arrival and great recommendation for new appliance provider when needed.
Knowledgeable, friendly, professional technician. Very pleased. .…Would highly recommend!
Absolutely awesome customer service! Jeff, with Advance Appliance Services, was assigned to help us…and he really impressed us. He looked at our refrigerator and immediately could see exactly what was wrong. Jeff has a lot of valuable experience and quickly walked us through what needed to be done. He replaced the…
Great service and good communication. I felt the pricing was fair and fixed my fridge!
The technician arrived early for the repair appointment, texting for permission before he came. This technician, Clint, had been at our house before to work on a dish washer. Clint was very professional and kept me advised of everything he was doing. He handled the repairs excellently, efficiently and quickly.…
Arrived on time and did the repair. Great and friendly repair person. Always use Advance.
We needed an ice maker replaced. Angel Carrara did a great job. Very efficient and professional. Well pleased.
Honest and professional. Couldn’t ask for more in an appliance repair company.
Jeff was very knowledgeable & skilled. He was able to get my refrigerator going without ordering parts or having to come back. The service charge is overpriced & does not go towards the cost of a repair. Even thought I feel this price is too expensive, I will use them again if I need.
We’ve been using AAS for a couple years now. Easy to schedule, great communication pre & post service, and reasonable pricing.
Very impressed with the Repair person. He was thoughtful and thorough. He took time to explain what was the issue and what were solutions. would definitely call them again.
Great experience!
I had a few issues with my brand new set of Fisher Paykel refrigerators. Ferguson recommended Advance Appliance. The customer service was excellent-from schedulers to the repairman, Noah. Noah's expertise and knowledge was evident which made me feel confident that my issues would be resolved. He was also polite…
Price exceeded estimate given on the phone prior to visiting house. I was very explict about the fees over the phone. The technician who came to the house said he was only the “ middle man“
No one can come close to Clint on customer service and knowledge. We’ve used them numerous times and have exceeded expectations every time
Our built-in Thermador refrigerator needed a repair and after researching all of the recommended Thermador repair companies, I chose Advance Appliance Services. Andrew was our technician. He was very professional and respectful of our home. Most of all, he was extremely knowledgeable about the mechanics of…
Excellent response and very knowledgeable service person. Well done!
My dryer broke down right before New Years. I scheduled an appointment for repair for after the holiday. The technician arrived on time and was able to get my dryer back up and running quickly. I appreciate this company and their skilled technicians. They have always provided great service for me. Thanks!
Great service by a friendly, well qualified technician. Easy to deal with.
They did a great job on 2 refrigerators and a free standing ice maker. Only hold up was one manufacturer getting warranty parts to us as quickly as they should and not under their control. Will use whenever we need work done again.
Repair technician Joe was on time and very professional and knowledgeable about our SubZero. He diagnosed the issue and was able to fix the issue with a regular service call. Could not be happier with the service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator repair | 212 | $196–$435 |
| Dishwasher repair | 188 | $119–$377 |
| Washing machine repair | 117 | $126–$371 |
| Dryer repair | 102 | $176–$359 |
| Stove, cooktop & oven repair | 99 | $132–$421 |
| Oven repair | 87 | $153–$427 |
| Freezer repair | 81 | $158–$471 |
| Refrigerator/freezer repair | 49 | $132–$440 |
