Experts Reviews · Company report
Advance Appliance Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%87+21.1Value 14%98+13.9Replies to reviews 7%87+6.2Craft & service penalty87−1.3Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Advance Appliance Services

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.9★ from 1,736 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Advance Appliance Services is better than 88% of appliance repair.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Advance Appliance Services is better than 87% of appliance repair.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Advance Appliance Services is better than 87% of appliance repair.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Advance Appliance Services is better than 98% of appliance repair.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Advance Appliance Services is better than 100% of appliance repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Advance Appliance Services is better than 87% of appliance repair.A
87

Reviews for your job

Customers hired Advance Appliance Services for 8 kinds of job.

Advance Appliance Services for washing machine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.119
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Washing machine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 62
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 119 Google reviews tagged “Washing machine repair” · showing 20

Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Joe was a great help in the issue I had with the refrigerator. Very knowledgeable, very friendly, very helpful. Just an awesome experience.

Paid $500+Reasonable priceDishwasher repairDryer repairWashing machine repair+ Punctuality+ Value
Suzanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My washer was not spinning correctly and it is no longer being manufactured, nor are original parts available but we were able to secure a new belt, which was installed and has worked perfectly. Also, the refrigerator handle for the freezer compartment has never been securely attached and the tech was able to…

Paid $350–400Reasonable priceWashing machine repairRefrigerator repair
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I have used Advance Appliance, both personally and for clients, and I have never been disappointed. From the friendly voices that answer the phone to the knowledgeable technicians, the entire experience is first class. Pricing is reasonable, service is prompt and efficient… I couldn’t be more pleased. I always…

Paid $100–150Great priceWashing machine repair
Sandy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I always use Advance Appliance, they are the best! When they fix something, it is fixed!

Paid $100–150Reasonable priceStove, cooktop & oven repair+ Responsiveness+ Punctuality+ Quality
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The appointment was easy to book. As promised, the technician contacted us the night before our appointment with a specific arrival time. Next day, he was right on time. He completed the repair on our washer in 35 minutes. We are happy with the results. I highly recommend.

Paid $250–300Not sureWashing machine repair
Jake8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Advance Appliance is the best. We had used another company multiple times before but needed a new option when the other place went fully AI. Advance Appliance was very responsive and fast to service. I will recommend them to anyone who needs their services.

Paid $100–150Reasonable priceWashing machine repair
Mike13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Reliable and conscientious. Good communications. Work and knowledge is good, fast service work!

Paid $450–500Reasonable priceService not listed+ Responsiveness+ Punctuality+ Professionalism
BarryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Advance Appliance is a “top notch” repair service. A trained technician shows as promise; and works to find the issue. If they cannot repair your appliance- they honestly tell you it needs replacement. Pricing is very fair for services rendered - highly recommended.

Paid $100–150Reasonable priceWashing machine repair
JerryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Chelsea, Drew, Wayne and the rest of the Advance Appliance crew are wonderful. Quick response, expert analysis and prompt repair.

Great priceDishwasher repairDryer repairWashing machine repair
Virginia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Greatly appreciate Jeremy‘s help. I trust him and feel comfortable having him in my house-which is hugely important to me. And I especially appreciate that he came the same day I called, as I was leaving town the next day and desperately needed to wash clothes!

Paid $450–500Not sureWashing machine repair
johnatanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Whenever appliance problems arise, we always turn to them, and they deliver professional, excellent work. We recommend them 100%.

Great priceDishwasher repairDryer repairWashing machine repair
Julie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They give a wonderful service and always have fabulous technicians come out!

Washing machine repair
L.A.Local Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have a variety of high end appliances that are a little on the "older" side (happens to the best of us), yet Advance Appliance always sends the right tech for them they are always professional, scheduling is a breeze, timely and have always repaired everything. We've been their clients for about 4 years. Will not…

Paid $200–250Reasonable priceDishwasher repairDryer repairWashing machine repair
AliLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Wayne was great! Super helpful and knowledgeable about my washing machine. He showed up on time and gave me a heads up of when he’d be here. It was easy to book and everyone I spoke with was kind and professional!

Paid $100–150Reasonable priceWashing machine repair
Vicki3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jeremy was awesome. Knew immediately what the problem was and fixed it. This company is the best. Good pricing with old family values. Look no further.

Paid $300–350Great priceWashing machine repair
Howard10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The locking mechanism on my washer broke. I had bought the washer in 2021 and never had any problems with the Speed Queen Clothes washer I had purchased from Advance Appliance. I figured it was out of warranty and was prepared to pay $287.00 for the part and the service call. When I went to file the repair…

Washing machine repair+ Responsiveness+ Professionalism
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

My dryer was a hot mess......the technician was great and spent a ton of time cleaning it up and reworking the venting. very pleased!

Paid $400–450Reasonable priceDishwasher repairWashing machine repair
NeilLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

On time. Did what they said they would do. Courteous, professional, will use them again

Paid $150–200Reasonable priceWashing machine repair
StephanieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Knowledgeable, friendly, professional technician. Very pleased. .…Would highly recommend!

Paid $350–400Reasonable priceWashing machine repair+ Punctuality+ Professionalism
DianeLocal Guide · 114 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I always use this company when I have an appliance problem. They are professional and NICE! I had a serious issue with my refrigerator and thus the freezer...they got someone to my house in less than 2 hours. They made a special effort! And thanks to my technician, he informed me it was still mostly under…

Washing machine repair+ Responsiveness+ Punctuality+ Quality

Show more washing machine repair reviews (99 more) →

Price

$209-23% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 77%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator repair212$196–$435
Dishwasher repair188$119–$377
Washing machine repair117$126–$371
Dryer repair102$176–$359
Stove, cooktop & oven repair99$132–$421
Oven repair87$153–$427
Freezer repair81$158–$471
Refrigerator/freezer repair49$132–$440

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