Experts Reviews · Company report
AE Towing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty87−1.3Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

AE Towing

Eugene, OR · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 89 towing services · 4.8★ from 3,022 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AE Towing is better than 78% of towing services.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AE Towing is better than 74% of towing services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AE Towing is better than 87% of towing services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AE Towing is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AE Towing is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AE Towing is better than 43% of towing services.C
43

Reviews for your job

Customers hired AE Towing for 8 kinds of job.

AE Towing for special vehicle towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.154
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Special vehicle towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 154 Google reviews tagged “Special vehicle towing” · showing 20

MatthewLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

By far the worst experience I have ever had with a tow yard. The level of disrespect and lack of cooperation. The owner and managing staff should should be removed from the osp authorized list. They refused to negotiate price differences with a tow and held my vehicle changing requirements for releasing it untill…

Special vehicle towing
SethLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Devin was very friendly and helpful. Got everything taken care of in a timely and professional manner. Was very pleased.

Not sureSpecial vehicle towing
DavidLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys were very solid today. I called my insurance company for roadside assistance (I needed a tow), they got in touch with AE, I was told it would be "up to 60 minutes" but Brett was there in about 15. He was friendly but also very professional - my car (an NA Miata) is lowered and required a flatbed. I was…

Special vehicle towingCar towing
Ben7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Provided great service and quick problem solving given all the issues my vehicle presented. Despite the unfortunate incident they worked quickly and helped get me back to the dealership asap.

Not sureSpecial vehicle towing
AndyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Quick response, professional and very friendly. Shout out to Zach for rescuing me on a busy Friday night

Not sureSpecial vehicle towingCar towing
GregLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had to be towed from coos bay to Salem. The tow company and the driver were communicative and kept me apprised of when they would be arriving and the driver even called about 10 minutes before arrival so I would be ready. The driver was polite and professional. Thank you.

Special vehicle towingCar towing
m7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great price, very helpful, went back to get a flat bed to make sure the boogie van was safe, friendly and communicative.

Customer photo from m's review
Great priceSpecial vehicle towing
AveryLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional, excellent communication, great service. Took extra care with my vehicle, everything was secured and documented, very thorough. Would recommend to anyone in their service area.

Special vehicle towingLocal hauling
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The service was amazing! They called on time, texted when they were 10 minutes out! The driver was friendly, knowledgeable! Great job

Not sureSpecial vehicle towing
LaraLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

A&E was chosen by the warranty company of my nearly-new all-electric vehicle. They responded faster than expected and while they started with the wrong type of vehicle for the job, they rectified it and towed the vehicle to the dealer. Nice and communicative people that understood some timeframe issues and…

Not sureSpecial vehicle towing
Sheri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

AE Towing has come to the rescue twice for our 34' Monaco Dynasty Class A Motorhome. Coachnet arranged the tow each time, but the 2nd time we actually requested AE Towing if another closer vendor couldn't be arranged. Our luck, AE was available both times! 1st tow was on a Sunday evening and 86 miles and 2nd tow on…

Great priceSpecial vehicle towing
RhondaLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Showed up earlier than expected. Friendly and helpful driver

Special vehicle towing
michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was stuck on the I-5 ,stalked in the dark, alone with my puppy. I called and the man who took my call was so calm, and comforting. He quickly got me to small down. I wish I remembered his name. He was exactly the person you want on the other end of the line when you're in such a terrifying situation. Then the tow…

Not sureSpecial vehicle towing
DonLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shot out to Shane! This was our second scheduled tow company through the insurance company. Shane dealed with the insurance company who only requested a tow for our truck (wich included a travel trailer). Thanks Shane for getting the insurance company straightened out! You were very professional, kind, and…

Special vehicle towing
DanielleLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Between the dispatch to the driver that came out to help, it was a very positive and professional experience. The truck was to me within 30 minutes and the whole ordeal (even with it be dropped at a dealership) only took about an hour. I am very impressed and will recommend them anytime.

Reasonable priceSpecial vehicle towing
Johan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have a 4x4 conversion van that had a dead battery and was stuck in park. A&E towing had to drop the drive shaft. They did a good job towing it to the MB dealer without damage.

Not sureSpecial vehicle towing
Billie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service. Thank you.

Not sureSpecial vehicle towing
Michelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best customer service ever! Thank you

Great priceSpecial vehicle towing
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very prompt service, super good communication, nice people to deal with

Reasonable priceSpecial vehicle towing
KathyLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These guys are top notch! Devon really knows his stuff!

Reasonable priceSpecial vehicle towing

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 24%Overpriced 3%Not sure 43%

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