Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
Aero Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%79+20.6Value 15%100+15.2Craft & service penalty98−0.2Momentum penalty73−2.7Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Aero Carpet Cleaning

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.9★ from 49 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aero Carpet Cleaning is better than 88% of rug cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aero Carpet Cleaning is better than 79% of rug cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aero Carpet Cleaning is better than 98% of rug cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aero Carpet Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aero Carpet Cleaning is better than 73% of rug cleaning.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aero Carpet Cleaning is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Aero Carpet Cleaning for 5 kinds of job.

Aero Carpet Cleaning for carpet steam cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$315
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Carpet steam cleaning”

Carter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ryan did such a great job with cleaning our carpets in our elderly family's home, I highly recommend. He was in and out of here, 2 hours I believe. Outstanding work

Paid $300–350Not sureCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
DonLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

What a great company. Was a breeze to schedule and they got here on time. Did an amazing job. At least 30 years of stains and grime gone in 2 hours. Carpets look pretty close to new. This is the company to hire. Very friendly. Definitely a great small business that thinks about the customers as people and not money.

Customer photo from Don's reviewCustomer photo from Don's reviewCustomer photo from Don's review
Paid $300–350Great priceCarpet steam cleaning
DianneLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Aero is now my go to carpet cleaners. He was on time, did a good job and was out of here in no time. Priced really reasonable. Thank You.

Paid $50–100Great priceCarpet steam cleaning
Caylee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Super friendly from the time I called to get information, to booking my apt, and when they showed up and provided the cleaning services and left. Prices are very reasonable and have added choices for carpet cleaning based on your needs. With 4 pets in our home, I was so thankful with how my carpets tuelrned out!!…

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
JessicaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Won't go anywhere else! Awesome!

Carpet steam cleaningArea rug cleaningUpholstery cleaning
D4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did such an amazing job- especially great with pet stains from our new puppy! Our floors feel fresh and new again. We will definitely be contacting them for our regular carpet cleaning needs!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
PaigeLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very impressed with the results. Our carpets are brighter and plusher since Aero cleaned them. Ryan worked 3 hours straight and was not intimidated by the job whatsoever. Charges a fair price also! I would recommend them to anyone.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Nikkia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

WOW! Aero Carpet Cleaning did an amazing job on my carpet and upholstered furniture. They were professional, friendly, and very reasonably priced... plus they are a local, small business!! And because I was the last appointment of the day, they were able to clean a couple additional small pieces at the last minute!…

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MatthewLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Aero absolutely exceeded my expectations! I thought I was going to have to replace some carpeting in problem areas. I truly wasn’t expecting the service that was provided. The time and care shown in my experience will have me continuing to call back in the future. I’ll tell you they are anything but simple and quick. They were thorough and caring.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$200-17% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 88%Reasonable 0%Overpriced 0%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning15$126–$277
Pet stain & odor removal12$131–$360
Upholstery cleaning10$164–$297
Carpet steam cleaning9$146–$315
Area rug cleaning6$126–$404

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