Carpet cleaning service · Battle Creek, MI · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%79+20.6Value 15%100+15.2Craft & service penalty98−0.2Momentum penalty73−2.7Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 50 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★49 Google reviews · 12 photos
96%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
61%reviews answered by the owner
$200typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, ease of scheduling, and reasonable pricing of the carpet and upholstery cleaning services. Reviewers note that the staff is friendly and professional, often removing pet stains and heavy grime effectively. However, one recurring criticism involves a lack of consideration for neighbors, with a complaint about blocked entryways and unprofessional behavior when confronted.
Google rating: 4.9 out of 5 from 49 reviews (96% five-star).
Reviews on this page: 49 Google reviews (44 with written comments, 4 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: October 22, 2026.
Service: Rug Cleaner serving Battle Creek, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Aero Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aero Carpet Cleaning: 88/100 on this factor. Category median: 95.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aero Carpet Cleaning: 79/100 on this factor. Category median: 94.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aero Carpet Cleaning: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aero Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aero Carpet Cleaning: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
4.9of 5
5 stars4796%
4 stars12%
3 stars00%
2 stars12%
1 star00%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
98%praise
Praise9298%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price788%
Reasonable00%
Overpriced00%
Not sure113%
$200-17% vs typical rug cleaning
Middle half of what 6 customers paid ($124–$310) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results2527%
Staff & attitude2223%
Would recommend1819%
Price & value1516%
Speed & response1112%
Communication33%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ryan did such a great job with cleaning our carpets in our elderly family's home, I highly recommend.”
“He is an incredibly nice person who I would not hesitate to have back in to our home.”
“We had 4 pieces of furniture cleaned and would highly recommend them for any of your carpet/upholstery cleaning.”
“Prices are very reasonable and have added choices for carpet cleaning based on your needs.”
“I should add that they were very responsive when I called to schedule.”
“They were super easy to work with and get on their schedule, very professional, and on-time!”
People customers mention
Ryan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Aero Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
CCarrie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I used Aero for the first time today and we won't use anyone else! He arrived early and helped me move my last item out of the living room before beginning his work. My mom's house had a bunch of wear and/or pet stains on her newer carpet. Ryan got those out and it looks brand new again! He was kind, friendly, and…
CCarter1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ryan did such a great job with cleaning our carpets in our elderly family's home, I highly recommend. He was in and out of here, 2 hours I believe. Outstanding work
DDonLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
What a great company. Was a breeze to schedule and they got here on time. Did an amazing job. At least 30 years of stains and grime gone in 2 hours. Carpets look pretty close to new. This is the company to hire. Very friendly. Definitely a great small business that thinks about the customers as people and not money.
Paid $300–350Great priceCarpet steam cleaning
DDianneLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Aero is now my go to carpet cleaners. He was on time, did a good job and was out of here in no time. Priced really reasonable. Thank You.
Paid $50–100Great priceCarpet steam cleaning
GGregLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Aero does a fantastic job at a very fair price. Ryan was a joy to have in our home and his work is fantastic. We had 4 pieces of furniture cleaned and would highly recommend them for any of your carpet/upholstery cleaning.
Paid $150–200Great priceUpholstery cleaning
CCaylee3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Super friendly from the time I called to get information, to booking my apt, and when they showed up and provided the cleaning services and left. Prices are very reasonable and have added choices for carpet cleaning based on your needs. With 4 pets in our home, I was so thankful with how my carpets tuelrned out!!…
Ryan does an amazing job every time! He has cleaned two of our couches. They look and smell like brand new each time. He is an incredibly nice person who I would not hesitate to have back in to our home.
Price assessment: Great price
Services: Upholstery cleaning, Pet stain & odor removal
T
Taylor Conner9 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
We called Aero Carpet Cleaning to clean all the carpets in our new home before we moved in. They were super easy to work with and get on their schedule, very professional, and on-time! Not to mention the carpets look like new, we are beyond happy with the clean and will absolutely be returning customers!
Services: General carpet cleaning, Area rug cleaning
Response from the owner · 3 weeks ago
Thank you so much for the review Taylor! I'm so glad you are happy with everything and I really appreciate the opportunity!
C
Carrie Harris4 reviewsiTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
I used Aero for the first time today and we won't use anyone else! He arrived early and helped me move my last item out of the living room before beginning his work. My mom's house had a bunch of wear and/or pet stains on her newer carpet. Ryan got those out and it looks brand new again! He was kind, friendly, and professional. I should add that they were very responsive when I called to schedule. It was after hours and they responded right away. They came at a time that was convenient for us. Great locally owned company!
Price assessment: Great price
Price: $100–150
Services: General carpet cleaning, Pet stain & odor removal
C
Carter Craig1 reviewiTotal number of Google reviews Carter has written across all businesses on Google Maps, not just this one.
Ryan did such a great job with cleaning our carpets in our elderly family's home, I highly recommend. He was in and out of here, 2 hours I believe. Outstanding work
Price assessment: Not sure
Price: $300–350
Services: Carpet steam cleaning, General carpet cleaning, Pet stain & odor removal
Response from the owner · a month ago
Hey Carter, thank you so much for the review! We truly appreciate it! I'm glad you're happy with everything!
D
Don SmithLocal Guide · 30 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
What a great company. Was a breeze to schedule and they got here on time. Did an amazing job. At least 30 years of stains and grime gone in 2 hours. Carpets look pretty close to new. This is the company to hire. Very friendly. Definitely a great small business that thinks about the customers as people and not money.
Price assessment: Great price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 2 months ago
Hey Don, thank you so much for the review! We really appreciate it!It was definitely nice meeting you and working with you. Thank you for the opportunity!
L
Lorna WoodhamsLocal Guide · 36 reviewsiTotal number of Google reviews Lorna has written across all businesses on Google Maps, not just this one.
No idea what kind of job they do, they cleaned the unit above me. But they blocked my entryway and where I let my dog out. Not very considerate of others. When confronted he did not apologize and was very unprofessional.
D
Dianne PerkinsLocal Guide · 23 reviewsiTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Aero does a fantastic job at a very fair price. Ryan was a joy to have in our home and his work is fantastic. We had 4 pieces of furniture cleaned and would highly recommend them for any of your carpet/upholstery cleaning.
Price assessment: Great price
Price: $150–200
Services: Upholstery cleaning
Response from the owner · 6 months ago
Hey Greg, it was awesome meeting you today! I'm so glad you're happy with everything! I appreciate the opportunity! It was an honor cleaning for you.
C
Caylee King3 reviewsiTotal number of Google reviews Caylee has written across all businesses on Google Maps, not just this one.
Super friendly from the time I called to get information, to booking my apt, and when they showed up and provided the cleaning services and left. Prices are very reasonable and have added choices for carpet cleaning based on your needs. With 4 pets in our home, I was so thankful with how my carpets tuelrned out!! Thank you all so much and I will definitely use your services in the future again!
Price assessment: Great price
Price: $200–250
Services: Carpet steam cleaning, Pet stain & odor removal
Response from the owner · 8 months ago
Hey Caylee, thank you so much for the review! I'm so glad you are happy with everything! I truly appreciate the opportunity!
A
Alison GoyingsLocal Guide · 12 reviewsiTotal number of Google reviews Alison has written across all businesses on Google Maps, not just this one.
Edit: 3 years later and I’m just as impressed! Ryan is amazing! Can’t recommend him enough!
Ryan was truly fantastic! Such a nice, professional and hardworking individual! I HIGHLY recommend them for your carpet cleaning needs!
Price assessment: Great price
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Response from the owner · 2 years ago
Thank you so very much for the review Alison! It was great working for you and I'm so glad you're happy with everything!