Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers frequently praise the punctuality, clear communication, and affordable pricing of this Battle Creek service, noting that carpets and upholstery often appear significantly improved after treatment. Recurring themes include the staff's willingness to explain maintenance practices and provide honest assessments of cleaning feasibility. However, a small number of negative reviews cite issues with perceived overcharging, refusal to move furniture for thorough cleaning, and demanding payment before starting work.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
91 Google reviews we collected
Phrases our text analysis found in 79 written reviews
Price verdicts customers left with their Google review
Middle half of what 10 customers paid ($213–$335) · gold mark = category median.
How often each topic comes up in the written reviews
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mike and Gabe did a wonderful job cleaning my carpets and upholstery .”
“I would highly recommend Spot on Carpet Care for excellent carpet and upholstery cleaning.”
“I CAN’T RECOMMEND THIS COMPANY in fact, avoid them at all costs.”
“He was honest and friendly which I appreciate very much.”
“Spot On was quick, efficient, phenomenal results, and really good communication.”
“There prices is very affordable and so much cheaper then a lot of the other cleaning services out there.”
“He overcharged me and was less than honest”
“Mike was extremely helpful, explained everything he’d be doing.”
“I originally wanted grout cleaning and he was very honest letting me know that the grout was to far gone.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Spot On Carpet Care for 5 kinds of job. Pick one to see what they paid and said.
Had Mike come out to take care of our 300 square foot tiled kitchen. Spot On was quick, efficient, phenomenal results, and really good communication. I will be getting on the annual list to get it cleaned with no one other than spot on. Thanks for an awesome service, I would highly recommend this team and Mike to…
Amazing carpet cleaning. Spots gone. I originally wanted grout cleaning and he was very honest letting me know that the grout was to far gone. Mike was great.
Spot on carpet care did an amazing job cleaning my carpet in my apartment living room and hallway.They are very professional, friendly and got the job done so fast and efficiently. There prices is very affordable and so much cheaper then a lot of the other cleaning services out there. I highly recommend them for getting your carpets cleaned.
Was quick, friendly and did amazing job. Wish I had done before and after pics to show the great job. Would 100% recommend Spot On Carpet Care.
Mike was awesome! Carpets look amazing. Booking and communication was a breeze, he informed us on extra services but wasn’t pushy at all! Will definitely use him 1-2 times per year! Highly recommend
Wonderful locally owned family business! The owner was here with his adult son to do the work. Mike was professional and explained everything. He even recommended products that I could use on my own.
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 37 | $126–$277 |
| Pet stain & odor removal | 31 | $131–$360 |
| Area rug cleaning | 11 | $126–$404 |
| Carpet steam cleaning | 10 | $146–$315 |
| Upholstery cleaning | 10 | $164–$297 |
4.9 ★★★★★ 91 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Exceptional job!
Thank you Jennifer! It was a pleasure working for you! We look forward to business with you in the future!
Mike came out today to clean my carpets. He did a great job. He was honest and friendly which I appreciate very much. Definitely will be using them again!
Amy, it was a pleasure working for you! We look forward to a future call from you!
Mike and Gabe did a wonderful job cleaning my carpets and upholstery . He is very knowledgeable about fabrics and carpets. They didn’t rush thru the cleaning, did a very great job. My carpet and my recliner look brand new. Very impressed how nice they look. I would highly recommend Spot on Carpet Care for excellent carpet and upholstery cleaning.
Thank you for sharing the experience you had with us! We work hard to provide excellent customer service! We look forward to working for you again in the future!
Had Mike come out to take care of our 300 square foot tiled kitchen. Spot On was quick, efficient, phenomenal results, and really good communication. I will be getting on the annual list to get it cleaned with no one other than spot on. Thanks for an awesome service, I would highly recommend this team and Mike to anyone who needs their flooring, carpet, tile, cleaned!
Thank you Ragna, for your review! So happy you are satisfied with the results we were able to get! We look forward to servicing all of your future needs!
Mike and his team were very friendly, professional and super helpful. Mike was extremely helpful, explained everything he’d be doing. Gave me tons of advice on how to care for my carpets and other flooring too. A really nice guy who cares for his customers’ satisfaction. Their work was absolutely perfect. Highly recommend!
Thank you so much for your review! We strive to give this type of service to everyone we work for. I’m glad we were able to provide you with the help you needed! We look forward to working for you again in the future!
Amazing carpet cleaning. Spots gone. I originally wanted grout cleaning and he was very honest letting me know that the grout was to far gone. Mike was great.
Thank you for trusting Spot On Carpet Care to take care of your home. Honesty is something we will always provide to our customers! We are glad to have been able to take care of your carpets! We look forward to working for you again!
We’ve used this company twice now and they’ve been great both times. This time we had them clean our couch, with two kids under two and a Mastiff, it definitely sees a lot of wear and tear! I honestly didn’t expect it to come out looking as good as it did. It looks and smells so much better!! They’re always friendly, professional and easy to work with. They show up when they say they will, do an amazing job and genuinely care about their customers. It’s so nice finding a company that’s not only good at what they do but also provides great customer service. Very rare in today's day and age. We’ll definitely keep using them and would recommend them to anyone looking for carpet or upholstery cleaning!
Erika, thanks for the amazing review! Return customers are so important to us! Being a small business, we strive to treats your home like our own! We are happy to get you better results than expected! We look forward to hearing from you again in the future!
Spot on carpet care did an amazing job cleaning my carpet in my apartment living room and hallway.They are very professional, friendly and got the job done so fast and efficiently. There prices is very affordable and so much cheaper then a lot of the other cleaning services out there. I highly recommend them for getting your carpets cleaned.
Thank you for using Spot On Carpet Care. I do my best to keep my pricing fair and affordable while keeping a high standard for the quality of service I provide! I look forward to working for you again in the future!
Was quick, friendly and did amazing job. Wish I had done before and after pics to show the great job. Would 100% recommend Spot On Carpet Care.
Amanda, thank you for using us! We take pride in our work and love that we gave you the results you needed! We look forward to working for you again! Call us anytime!
Mike was awesome! Carpets look amazing. Booking and communication was a breeze, he informed us on extra services but wasn’t pushy at all! Will definitely use him 1-2 times per year! Highly recommend
Your review means so much to us! Being a family owned business, it allows us to take time and explain different options while allowing our customers time to chose what is best for their home! We will never try to push unnecessary products or services! Thank you for trusting us! We can’t wait to work for you again!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
