Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Aero Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%79+20.6Value 15%100+15.2Craft & service penalty98−0.2Momentum penalty73−2.7Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Aero Carpet Cleaning

Battle Creek, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #38Position by Experts Score among all companies we track in this category. of 50 rug cleaning · 4.9★ from 49 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aero Carpet Cleaning is better than 88% of rug cleaning.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aero Carpet Cleaning is better than 79% of rug cleaning.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Aero Carpet Cleaning is better than 98% of rug cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aero Carpet Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aero Carpet Cleaning is better than 73% of rug cleaning.B
73
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Aero Carpet Cleaning is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Aero Carpet Cleaning for 5 kinds of job.

Aero Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “General carpet cleaning”

Taylor9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We called Aero Carpet Cleaning to clean all the carpets in our new home before we moved in. They were super easy to work with and get on their schedule, very professional, and on-time! Not to mention the carpets look like new, we are beyond happy with the clean and will absolutely be returning customers!

General carpet cleaningArea rug cleaning
Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I used Aero for the first time today and we won't use anyone else! He arrived early and helped me move my last item out of the living room before beginning his work. My mom's house had a bunch of wear and/or pet stains on her newer carpet. Ryan got those out and it looks brand new again! He was kind, friendly, and…

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal
Carter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ryan did such a great job with cleaning our carpets in our elderly family's home, I highly recommend. He was in and out of here, 2 hours I believe. Outstanding work

Paid $300–350Not sureCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
AlisonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Edit: 3 years later and I’m just as impressed! Ryan is amazing! Can’t recommend him enough! Ryan was truly fantastic! Such a nice, professional and hardworking individual! I HIGHLY recommend them for your carpet cleaning needs!

Great priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
D4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did such an amazing job- especially great with pet stains from our new puppy! Our floors feel fresh and new again. We will definitely be contacting them for our regular carpet cleaning needs!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
PaigeLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very impressed with the results. Our carpets are brighter and plusher since Aero cleaned them. Ryan worked 3 hours straight and was not intimidated by the job whatsoever. Charges a fair price also! I would recommend them to anyone.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cleaned our carpets in our office. We will continue use them every time we need our carpets cleaned. I would highly recommend their services.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
KristinLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Incredible experience today with Ryan! His prices are excellent and the results were fabulous. (And he's an all around hard working and nice guy!) We've put off having our carpets cleaned because we thought it would be too expensive, but it ended up being quite reasonable and we love how the carpets look. Next time…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
andrei7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend! Excellent customer service! They were definitely life savers today! Ryan did an amazing job! Amazing rates! Don’t call anyone else, call Aero!

General carpet cleaning
JasonLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Aero has cleaned our carpet multiple times and did an amazing job. We had some stains that I wasn't sure would come out, but they made it look easy! Ryan (owner) is super friendly and professional.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
MatthewLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Aero absolutely exceeded my expectations! I thought I was going to have to replace some carpeting in problem areas. I truly wasn’t expecting the service that was provided. The time and care shown in my experience will have me continuing to call back in the future. I’ll tell you they are anything but simple and quick. They were thorough and caring.

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
jaimeLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great quality service. He is very responsive, friendly and professional. Our carpet and rugs looked brand new when he was finished. Highly recommend!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Affordable6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Ava4 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Professionalism
steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value

Price

$200-17% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 88%Reasonable 0%Overpriced 0%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning15$126–$277
Pet stain & odor removal12$131–$360
Upholstery cleaning10$164–$297
Carpet steam cleaning9$146–$315
Area rug cleaning6$126–$404

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