Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Customers frequently praise the prompt delivery of medical supplies and the thorough, patient demonstrations provided by technicians for equipment like oxygen tanks and CPAP machines. However, a pattern of criticism highlights significant delays in processing orders, poor phone responsiveness, and billing errors with insurance providers. These service gaps often lead to frustration for patients requiring urgent care, contrasting with the generally positive experiences regarding on-site technical support.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
675 Google reviews we collected
Phrases our text analysis found in 467 written reviews
How often each topic comes up in the written reviews
We read 467 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Maryann was prompt, professional, patient and outgoing.”
“Expect you to be okay with there unprofessional, attitude and has no customer service what so ever.”
“She thoroughly explained to me how to operate my new equipment and checked my portable oxygen too!”
“They are a awful supply company order the wrong things and bill your insurance.”
“Maryann was very nice answered all my questions and then some.”
“My health supplies were delivered quickly and professionally.”
“They never call back when they say they will.”
“I wouldn't hesitate to recommend her, or your company to anyone.”
“I would definitely not recommend them to anyone and find a more reputable company to obtain your medical equipment and supplies from.”
“and good price”
“…ontact with the doctor and continued this until January which would cost my parents more money than need be.…”
“She arrives on time and instills trust that she will make things right.”
praise complaint · found by our text analysis, Google review wording unchanged.
Maryann was prompt, professional, patient and outgoing. She thoroughly explained to me how to operate my new equipment and checked my portable oxygen too!
My health supplies were delivered quickly and professionally. Mark is consistently quick and accurate in evaluating the technical problem.
Your employee MaryAnn is an exceptional person that goes the extra mile to take care of your customers, and it's because she cares. I was impressed with her professionalism and knowledge of you product. I wouldn't hesitate to recommend her, or your company to anyone. Having owed a business I know how important it is…
Your representative was great. Very friendly and helpful. Showed me how to clean filters and keep my units running good.
Maryann was exceptionally well at her job. She explained everything without confusion, stocked our supplies, made sure we didn’t have any more questions before leaving. I wasn’t thrilled with Aerocare at first, but she made up for what the company as a whole seemed to lack in the very beginning. I will be requesting Maryann for all our needs.
Mary Ann was thorough in explaining the use of the equipment. She is professional, personable and a pleasure to meet. She is definitely an asset to your company!
4.8 ★★★★★ 675 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Maryann was prompt, professional, patient and outgoing. She thoroughly explained to me how to operate my new equipment and checked my portable oxygen too!
My health supplies were delivered quickly and professionally. Mark is consistently quick and accurate in evaluating the technical problem.
Your employee MaryAnn is an exceptional person that goes the extra mile to take care of your customers, and it's because she cares. I was impressed with her professionalism and knowledge of you product. I wouldn't hesitate to recommend her, or your company to anyone. Having owed a business I know how important it is to have top notch employees represent your company. Thanks again MaryAnn and to the person that hired her. R Steve Tillman
Your representative was great. Very friendly and helpful. Showed me how to clean filters and keep my units running good.
Maryann was very nice answered all my questions and then some. great tech
Everything went fast and well
Maryann was exceptionally well at her job. She explained everything without confusion, stocked our supplies, made sure we didn’t have any more questions before leaving. I wasn’t thrilled with Aerocare at first, but she made up for what the company as a whole seemed to lack in the very beginning. I will be requesting Maryann for all our needs.
Great job
Mary Ann was thorough in explaining the use of the equipment. She is professional, personable and a pleasure to meet. She is definitely an asset to your company!
Great service and knowledgeable
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
