Health consultant · Tontitown, AR · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%95+29.2Experts Score= 97Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 65 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 97%
5.0★★★★★62 Google reviews · 14 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate CarePatrol of Northwest Arkansas five stars based on sixty-two reviews, with the owner responding to ninety-five percent of feedback. Clients describe the service as helpful for navigating assisted living, memory care, and skilled nursing transitions. Recurring themes include knowledgeable guidance, patient communication, and support in identifying appropriate facilities. One common criticism noted in the positive feedback is that families wish they had utilized the consulting services earlier in the care planning process.
Google rating: 5.0 out of 5 from 62 reviews (100% five-star).
Reviews on this page: 62 Google reviews (51 with written comments).
Owner responses: the business replied to 95% of reviews.
Most recent review: July 17, 2026.
Service: Senior Care Service serving Tontitown, Arkansas.
Data from Google, last updated October 28, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companySenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CarePatrol of Northwest Arkansas: 98/100 on this factor. Category median: 81.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CarePatrol of Northwest Arkansas: 95/100 on this factor. Category median: 77.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CarePatrol of Northwest Arkansas: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
–
Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
5.0of 5
5 stars62100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
98%praise
Praise5998%
Complaints12%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3253%
Would recommend1017%
Speed & response58%
Honesty & trust58%
Communication47%
Quality & results35%
Price & value12%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is compassionate, knowledgeable, and genuinely invested in helping families find the best solution for their loved ones.”
“…your family and provide exceptional support every step of the way, I highly recommend Amanda and CarePatrol of Northwest Arkansas.…”
“Our family was very pleased with this professional and efficient company”
“She is genuine and has huge heart for serving the elderly.”
“She walked us through the entire process and we are forever grateful to her.”
“This is an outstanding service that I wish everyone knew about.”
“Angela helped me find a more Affordable assisted living community for my grandmother.”
People customers mention
Angela18 reviews
Mom6 reviews
Houser4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
NNatalie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
CarePatrol of Northwest Arkansas is an incredible resource for families, and Amanda is truly the heart of what makes it so special. She is compassionate, knowledgeable, and genuinely invested in helping families find the best solution for their loved ones. She takes the time to listen, answer questions, and provide…
BBethLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Would like to share Angela with Carepatrol has been such a great,kind, caring person throughout this life changing experience with helping mother get into assisted living place. I would highly recommend there services. Thank you Angela
BBobbiLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Angela helped me anticipate the needs of my 93-year-old mother; asked informative questions when I was too overwhelmed to think; and gently guided me through the next steps of moving Mom from independent living through rehab and into an assisted living environment that will adapt to her current and future needs in Bella Vista.
JJeremyLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Angela Houser with Care Patrol is a blessing in our community! If you have a senior family member who needs assistance and not sure where to start, Angela is an absolutely amazing resource. She is genuine and has huge heart for serving the elderly.
GGeorgeLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Angela is amazing. When things are going crazy she is such a great resource for information to help you understand and find a solution for your loved one!
BBarryLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Angela was an absolute gem. My family had no idea how to progress through the transition to assisted living. Angela was the tool we should’ve utilized from the start. She was patient, hardworking, and asked all the questions I didn’t. My only complaint is I wish I had utilized her earlier. I would 100% recommend…
CarePatrol of Northwest Arkansas is an incredible resource for families, and Amanda is truly the heart of what makes it so special. She is compassionate, knowledgeable, and genuinely invested in helping families find the best solution for their loved ones. She takes the time to listen, answer questions, and provide guidance with kindness and professionalism, making a difficult process feel much less overwhelming. Amanda has built wonderful relationships throughout the Northwest Arkansas community because she truly cares about the people she serves. Her integrity, dedication, and passion for helping others are evident in every interaction. If you’re looking for someone who will advocate for your family and provide exceptional support every step of the way, I highly recommend Amanda and CarePatrol of Northwest Arkansas. Five stars all the way!
Response from the owner · 3 months ago
Wow - thank you so much for this amazing review! You absolutely made my day! ❤️
Your kind words and recommendation mean more than you know. I’m so grateful for your support and for recognizing my passion for helping families in Northwest Arkansas navigate senior care decisions. Building relationships and being a trusted resource in our community is exactly why I love what I do!
Thank you again for taking the time to share this! I'm so thankful to have amazing people like you cheering on CarePatrol of Northwest Arkansas!
B
Beth MoonLocal Guide · 26 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Would like to share Angela with Carepatrol has been such a great,kind, caring person throughout this life changing experience with helping mother get into assisted living place. I would highly recommend there services. Thank you Angela
B
Bobbi SiekLocal Guide · 17 reviewsiTotal number of Google reviews Bobbi has written across all businesses on Google Maps, not just this one.
Angela helped me anticipate the needs of my 93-year-old mother; asked informative questions when I was too overwhelmed to think; and gently guided me through the next steps of moving Mom from independent living through rehab and into an assisted living environment that will adapt to her current and future needs in Bella Vista.
J
Jeremy DeCarloLocal Guide · 24 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Angela Houser with Care Patrol is a blessing in our community! If you have a senior family member who needs assistance and not sure where to start, Angela is an absolutely amazing resource. She is genuine and has huge heart for serving the elderly.
G
George MathewsLocal Guide · 19 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Angela is amazing. When things are going crazy she is such a great resource for information to help you understand and find a solution for your loved one!
Response from the owner · 7 months ago
Thank you George for sharing your feedback; we appreciate knowing how we've been able to support you.
B
Barry WalkerLocal Guide · 22 reviewsiTotal number of Google reviews Barry has written across all businesses on Google Maps, not just this one.
Angela was an absolute gem. My family had no idea how to progress through the transition to assisted living. Angela was the tool we should’ve utilized from the start. She was patient, hardworking, and asked all the questions I didn’t. My only complaint is I wish I had utilized her earlier. I would 100% recommend Angela from Care Patrol, and will be singing her praises for years to come. Thanks again for your help and support.
Response from the owner · 7 months ago
Thank you for sharing your experience. We are passionate about helping older adults and families find the best fit for their unique care needs, priorities and budget. Thank you for allowing us to serve you and your family.
C
Constance Repella8 reviewsiTotal number of Google reviews Constance has written across all businesses on Google Maps, not just this one.
I can never express in words how much help Angela was in getting me through the process of finding a place to live. A place where I would have the support I need to go through this journey. She was so caring and supportive. I’ll always cherish the time she gave me and the support she provided.
Response from the owner · a year ago
Connie, thank you so much for sharing your experience. It is certainly my honor to get to know you both and help in your search for appropriate options. We are here to help. Again thank you for sharing your experience; it helps us connect with people like yourself.
CarePatrol local advisors help older adults nationwide find local options for independent living communities, assisted living, memory care and in-home options based on personal priorities, needs, preferences and budget.
W
Walter Dunn2 reviewsiTotal number of Google reviews Walter has written across all businesses on Google Maps, not just this one.
Angela was so helpful in getting my grandmother into an assisted living apartment. She was even able to connect me with resources to assist with medical insurance.
Response from the owner · 8 months ago
It is our privilege to support you both in her move to NW Arkansas. I'm so glad our resource connections were also valuable to you. Thank you for sharing your experience in finding senior care options with CarePatrol.
J
Jennifer Drumm5 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Angela has been so kind and helpful with resources to assist during changes in our family's needs. I appreciate her patience, understanding, and emotional support during the process of selecting a memory care center; I would not have felt as comfortable in making a decision without her guidance through the process. I never felt pressure to make decisions or choices, only the best kind of support.
Response from the owner · 2 years ago
Thank you Jennifer for sharing your experience. I am honored to help meet your senior care needs and happy to share resources that can help support your family.
A
Alice BodnarLocal Guide · 18 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
This is an outstanding service that I wish everyone knew about. Angela helped us every step of the way. She was available and genuinely caring. Thank you for helping my mom find a great new living situation!
Response from the owner · 9 months ago
Alice, I am so pleased to have been of service to your mom and yourself. Thank you for sharing your feedback! It would be my honor to help others you know, if it ever makes sense, find independent retirement living communities, assisted living, memory care or in-home care options that are right fits for them.
