Kris LuttrellLocal Guide · 17 reviewsTotal number of Google reviews Kris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat crew easy to work with and do what they say! Great communication
Affordable Environmental Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%86+59.5Reliability 31%74+22.8Experts Score= 82Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 128 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 28%
4.9 ★★★★★ 32 Google reviews · 13 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Oct 2026latest review
Affordable Environmental Services at a glance
Customers frequently highlight the company's fast turnaround for asbestos testing and abatement, noting that results are often available within 24 hours. Reviewers consistently praise the staff for their professionalism, clear communication, and reasonable pricing compared to competitors. While most feedback is positive regarding punctuality and helpfulness, one recurring criticism involves rude phone interactions with representatives, which negatively impacted the experience for some callers.
- Google rating: 4.9 out of 5 from 32 reviews (97% five-star).
- Reviews on this page: 32 Google reviews (27 with written comments, 3 with photos).
- Owner responses: the business replied to 3% of reviews.
- Most recent review: October 22, 2026.
- Service: Hazardous Material Removal Service serving Lewisville, Texas.
Data from Google, last updated November 2, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Affordable Environmental Services: 86/100 on this factor. Category median: 93.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Affordable Environmental Services: 74/100 on this factor. Category median: 92.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Affordable Environmental Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
- 5 stars3197%
- 4 stars00%
- 3 stars00%
- 2 stars13%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
- Praise7399%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2128%
- Speed & response1520%
- Price & value1115%
- Quality & results912%
- Communication79%
- Honesty & trust68%
- Would recommend57%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone I encountered from the initial guy who gave the estimate (Lee) to the crew supervisor (Miguel) and the whole crew was professional and friendly.”
“Fast, friendly, thorough, and quick turn around on asbestos testing.”
“Reasonably priced in comparison to another company that quoted a ridiculous amount more.”
“I’m truly grateful for their clear communication, professionalism, and quality service.”
“He answered all of my questions and kept me updated on the results of the report.”
“He was super helpful and communicative and honestly went above and beyond even when we had to work with another company to get our vents cleaned as well.”
“I would highly recommend AES if you are needing this type of work.”
People customers mention
- Keith 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Carla10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Had a leak that required a teardown of my bathroom and parts of the wall in my living room. AES came out to handle the asbestos abatement. Everyone I encountered from the initial guy who gave the estimate (Lee) to the crew supervisor (Miguel) and the whole crew was professional and friendly. I was kept up to date…
Sharon11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great company to work with! They were reasonably priced and very professional from start to finish. Shane came out to collect samples from my flooring for asbestos testing and made the entire process simple and straightforward. He answered all of my questions and kept me updated on the results of the report. I’m…
Sabrina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had some work done by Shane due to unknowingly sanding down black mastic that ended up hading asbestos. He was super helpful and communicative and honestly went above and beyond even when we had to work with another company to get our vents cleaned as well. He made sure to make himself available whenever we had…
Nora2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★
The lady who answered the phone was very rude and lazy voice. Can't do business with representatives like this.
Colin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Fast, friendly, thorough, and quick turn around on asbestos testing. Exactly what you need.
Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very professional and qualified asbestos abatement service completed at my home. I would highly recommend AES if you are needing this type of work.
Photos
Customer reviews
4.9 ★★★★★ 32 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Carla Pezzia10 reviewsTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad a leak that required a teardown of my bathroom and parts of the wall in my living room. AES came out to handle the asbestos abatement. Everyone I encountered from the initial guy who gave the estimate (Lee) to the crew supervisor (Miguel) and the whole crew was professional and friendly. I was kept up to date throughout the process. Reasonably priced in comparison to another company that quoted a ridiculous amount more. If I ever have to remodel anything that requires asbestos abatement, I will definitely call AES again.
Sharon G11 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat company to work with! They were reasonably priced and very professional from start to finish. Shane came out to collect samples from my flooring for asbestos testing and made the entire process simple and straightforward. He answered all of my questions and kept me updated on the results of the report. I’m truly grateful for their clear communication, professionalism, and quality service.
Sabrina Cerda8 reviewsTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had some work done by Shane due to unknowingly sanding down black mastic that ended up hading asbestos. He was super helpful and communicative and honestly went above and beyond even when we had to work with another company to get our vents cleaned as well. He made sure to make himself available whenever we had questions. At the time of the job they showed up early and were very professional. I hope to never have to asbestos cleaned or abetted from our home but if we are ever in need of thier services we will definitely be using them again.
Nora Colindres2 reviewsTotal number of Google reviews Nora has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe lady who answered the phone was very rude and lazy voice. Can't do business with representatives like this.
Colin9 reviewsTotal number of Google reviews Colin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast, friendly, thorough, and quick turn around on asbestos testing. Exactly what you need.
Mark McDonaldLocal Guide · 58 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnowledgeable staff. Contacted me back quickly.
Don Duke4 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and qualified asbestos abatement service completed at my home. I would highly recommend AES if you are needing this type of work.
Renee Billingslea2 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe worked with Affordable Environmental Services to remove asbestos on our house. They were very friendly and honest to work with and did a fantastic job for us.
Erika Preciado1 reviewTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service
Business details
- Address: 3821 Dividend Dr, Garland, TX 75042
- Phone: (469) 338-7229
- Website: aescompanies.com
- Service area: Lewisville, TX