HVAC CONTRACTORS · DALLAS, TX
Air Patrol Air Conditioning & Heating logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%93+32.6Reliability 15%84+12.6Craft & service 20%88+17.6Value 10%78+7.8Momentum 8%49+3.9Track record 7%69+4.8Accountability 5%41+2.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Air Patrol Air Conditioning & Heating

Better than 97% of HVAC contractors · #2 of 67

5.0★260 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Air Patrol Air Conditioning & Heating for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 47
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Heating system maintenance”

★★★★★ Andrea · Edited 5 months ago

Gregory arrived on time & completed the assigned task at hand along with follow up cleaning on exterior unit. Very kind, thorough & professional. Historical: We continue to be on a maintenance agreement since we contracted with Shawn (the owner) to completely remove 2 - 18 yr old HVAC units & all duct work & vents…

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · Edited 6 months ago

Blake is excellent at his job. He texted to let me know he was on the way and arrived on time. He was thorough and took time to explain the things he checked to me which I greatly appreciate! He was friendly and made things easy for me. Blake has completed HVAC service at my home at least several times in the past.…

Paid $100–200Reasonable priceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Jennifer · 9 months ago

Been using Air Patrol since 2012 - they continue to provide excellent service all around.

Paid $100–200Great priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
★★★★★ Kimberly · Edited 11 months ago

The Air Patrol team is efficient, professional and competent. Many thanks to the team for great service!

Reasonable priceHeating system maintenance
★★★★★ selwyn · 3 years ago

You won't find better than Shawn and his team at Air Patrol. They are top of the line in every aspect.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Laura · 4 years ago

Beto and Francisco came to do the maintenance on the system and were the most professional technicians I've had the pleasure to worked with.

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Susie · 4 years ago

Installed and maintained AC and Heating in our family for 8 years. Air Patrol does beautiful work and they stand behind their service and product. Never have to wait in the hot summer for service. Friendly and professional and always there when you need them. The owner, Shawn, obviously takes pride in his company…

Heating system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
★★★★★ Juliana · 4 years ago

We have been using air patrol for over 10 years now. Always honest, on time and quick to respond. Professional, trustworthy and fair service. Shawn is very personable, friendly, and ethical-he’s become like family to us, it’s always such a pleasure to see him. ☺️ He really cares about his customers….it’s not about…

A/C system maintenanceHVAC duct & vent cleaningA/C filter replacement+ Responsiveness+ Punctuality+ Quality
★★★★★ Lesley · 4 years ago

We were looking for a good HVAC company for a long time before a neighbor recommended Air Patrol. Shawn and Blake are fantastic! They’ve done significant work for us and we always find their service to be honest, high-quality and punctual. They take time to explain the issue, provide options on how to fix and help…

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Upendra · 5 years ago

Shawn and his team did a great job replacing our heater and AC, and Josiah did equally resourceful servicing. All the members of their team that we’ve worked with have been helpful and knowledgeable, and I would recommend them to anyone who needs work on their heater or AC.

Heating system maintenance+ Quality+ Professionalism
★★★★★ Eric · 5 years ago

Josiah, was professional very respectful. Was really helpful.

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Linda · 5 years ago

Josiah provided excellent service in doing the annual maintenance of our system. He used Covid-19 procedures and gave us a thorough analysis of our system.

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Jim · 5 years ago

Air Patrol is very reliable and very consistent with Heating /Cooling. They put new systems in my house and continue come back twice a year for maintenance. They do an amazing job !

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Katie · 5 years ago

Josiah and Roman came by today to check our heating system as winter in Texas is approaching and we want to make sure everything is up to par. They were not only on time and called ahead but they were professional, fast and very easy to work with. Highly recommend!

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Mary · 6 years ago

Been using Air Patrol for semi-annual maintenance since purchasing new unit from them ten years ago. Very reliable and knowledgeable.

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Rob · 6 years ago

Always professional, always reasonable and personable. They’ve replaced two a/c units at our previous home and just used them in our new home. Will always use them!

Heating system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Jan · 4 years ago

Rating only, no written review.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Quality+ Professionalism

vs category

Blue = Air, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (1 reviews)2024-Q1: 5.00★ (2 reviews)2024-Q2: 4.67★ (3 reviews)2024-Q3: 5.00★ (3 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 5.00★ (3 reviews)2025-Q4: 5.00★ (18 reviews)2026-Q1: 5.00★ (15 reviews)2026-Q2: 5.00★ (38 reviews)2026-Q3: 5.00★ (12 reviews)2026-Q4: 5.00★ (2 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$212-34% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 45%Reasonable 53%Overpriced 0%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%93+32.6Reliability 15%84+12.6Craft & service 20%88+17.6Value 10%78+7.8Momentum 8%49+3.9Track record 7%69+4.8Accountability 5%41+2.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
93
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
84
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
88
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
78
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
49
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
69
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
41

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+88 / −0
Professionalism
+100 / −0
Responsiveness
+84 / −0
Punctuality
+78 / −0
Value
+73 / −0

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