HVAC CONTRACTORS · DALLAS, TX
Air Patrol Air Conditioning & Heating logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%93+32.6Reliability 15%84+12.6Craft & service 20%88+17.6Value 10%78+7.8Momentum 8%49+3.9Track record 7%69+4.8Accountability 5%41+2.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Air Patrol Air Conditioning & Heating

Better than 97% of HVAC contractors · #2 of 67

5.0★260 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Air Patrol Air Conditioning & Heating for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 51

All 7 Google reviews tagged “Heating system repair”

★★★★★ Barry · 3 years ago

We have used Air Patrol for 20+ years. They have always gone out of their way to take care of us. We will not use anyone else. They are professional, responsive and the owner is the best.

A/C system maintenanceHVAC system maintenanceHVAC system repair
★★★★★ Todd · 3 years ago

I’ve been a customer of Air Patrol for over 20 years because every one of my experiences with Shawn or his staff has always been exceptional. In that time I’ve recommended Air Patrol countless times to friends and family so I’m certainly confident in recommending them publicly as well. You won’t find better.

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ sdsn · 3 years ago

I called this morning with a heater that wasn't working and Shawn came today itself. Very professional and friendly! Promptly diagnosed the problem and fixed it! Service call was a reasonable price. Thank you for the excellent service. Really appreciate the honesty!

Heating system repair+ Responsiveness
★★★★★ selwyn · 3 years ago

You won't find better than Shawn and his team at Air Patrol. They are top of the line in every aspect.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Lesley · 4 years ago

We were looking for a good HVAC company for a long time before a neighbor recommended Air Patrol. Shawn and Blake are fantastic! They’ve done significant work for us and we always find their service to be honest, high-quality and punctual. They take time to explain the issue, provide options on how to fix and help…

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ John · 5 years ago

Called them out to diagnose an error code on a carrier furnace. Communication by phone / text was outstanding, and they were quickly able to determine that some small adjustments to the air flow was all that was required. I will be coming back to them for all my future HVAC needs.

Heating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Pranjal · 4 years ago

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Air, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (1 reviews)2024-Q1: 5.00★ (2 reviews)2024-Q2: 4.67★ (3 reviews)2024-Q3: 5.00★ (3 reviews)2024-Q4: 5.00★ (3 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 5.00★ (3 reviews)2025-Q4: 5.00★ (18 reviews)2026-Q1: 5.00★ (15 reviews)2026-Q2: 5.00★ (38 reviews)2026-Q3: 5.00★ (12 reviews)2026-Q4: 5.00★ (2 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$212-34% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 45%Reasonable 53%Overpriced 0%Not sure 2%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%93+32.6Reliability 15%84+12.6Craft & service 20%88+17.6Value 10%78+7.8Momentum 8%49+3.9Track record 7%69+4.8Accountability 5%41+2.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
93
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
84
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
88
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
78
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
49
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
69
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
41

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+88 / −0
Professionalism
+100 / −0
Responsiveness
+84 / −0
Punctuality
+78 / −0
Value
+73 / −0

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