Analyzing 5,323,564 Reviews For 14,136 Experts

Experts Reviews · Company report
Air Patrol Air Conditioning & Heating logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%93+32.6Reliability 15%84+12.6Craft & service 20%88+17.6Value 10%78+7.8Momentum 8%49+3.9Track record 7%69+4.8Accountability 5%41+2.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Air Patrol Air Conditioning & Heating

Dallas, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 260 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and craft & service; weakest: accountability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Air Patrol Air Conditioning & Heating is better than 93% of HVAC contractors.A
93
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Air Patrol Air Conditioning & Heating is better than 84% of HVAC contractors.A
84
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Air Patrol Air Conditioning & Heating is better than 88% of HVAC contractors.A
88
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Air Patrol Air Conditioning & Heating is better than 78% of HVAC contractors.B
78
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Air Patrol Air Conditioning & Heating is better than 49% of HVAC contractors.C
49
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Air Patrol Air Conditioning & Heating is better than 69% of HVAC contractors.B
69
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Air Patrol Air Conditioning & Heating is better than 41% of HVAC contractors.C
41

Reviews for your job

Customers hired Air Patrol Air Conditioning & Heating for 8 kinds of job.

Air Patrol Air Conditioning & Heating for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 51

All 7 Google reviews tagged “Heating system repair”

BarryLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Air Patrol for 20+ years. They have always gone out of their way to take care of us. We will not use anyone else. They are professional, responsive and the owner is the best.

A/C system maintenanceHVAC system maintenanceHVAC system repair
ToddLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve been a customer of Air Patrol for over 20 years because every one of my experiences with Shawn or his staff has always been exceptional. In that time I’ve recommended Air Patrol countless times to friends and family so I’m certainly confident in recommending them publicly as well. You won’t find better.

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
sdsnLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called this morning with a heater that wasn't working and Shawn came today itself. Very professional and friendly! Promptly diagnosed the problem and fixed it! Service call was a reasonable price. Thank you for the excellent service. Really appreciate the honesty!

Heating system repair+ Responsiveness
selwynLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You won't find better than Shawn and his team at Air Patrol. They are top of the line in every aspect.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
LesleyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We were looking for a good HVAC company for a long time before a neighbor recommended Air Patrol. Shawn and Blake are fantastic! They’ve done significant work for us and we always find their service to be honest, high-quality and punctual. They take time to explain the issue, provide options on how to fix and help…

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Called them out to diagnose an error code on a carrier furnace. Communication by phone / text was outstanding, and they were quickly able to determine that some small adjustments to the air flow was all that was required. I will be coming back to them for all my future HVAC needs.

Heating system repair+ Responsiveness+ Punctuality+ Quality
Pranjal8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality

Price

$212-34% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 53%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance65$37–$292
A/C system maintenance40$54–$441
A/C system repair28$209–$880
Install AC24$1.5k–$3.2k
HVAC system repair22$192–$955
Heating system maintenance17$54–$292
Heating system installation14$1.4k–$2.8k
Repair HVAC12$236–$840

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