HVAC CONTRACTORS · HOUSTON, TX
Air Star Now logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%60+9Craft & service 20%85+17Value 10%89+8.9Momentum 8%46+3.7Track record 7%54+3.8Accountability 5%8+0.4Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Air Star Now

Better than 79% of HVAC contractors · #14 of 67

5.0★779 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
17%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Air Star Now for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$800–900
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Heating system repair”

★★★★★ Jose · 8 months ago

Outstanding support! I called to explain my problem at around 6pm and Alan came within an hour of my initial call. Alan walked us through the problem and various options. We were able to schedule an installation the following day (even though we were not going to be at home) and Alan came back the following week…

Reasonable priceHVAC system repairHeating system repairA/C system repair
★★★★★ Tina · 9 months ago

Air Star is amazing, they got my system back to heating in no time and they're reasonably priced. Thank you Myles for the feedback call, I look forward to doing business with Air Star in the future!

Paid $800–900Great priceHeating system repair
★★★★★ Alan · Edited 2 years ago

Best pricing and perfect service. These guys are incredible.

Heating system repair+ Value
★★★★★ florentino · 3 years ago

Mark came out a few days ago when I noticed a weird smell when I turned my heater on. He went up in the attic to see where it was coming from. He was here a bit longer than I expected but he figured out what it was and got it fixed that same day. No issues since then. Thank you, Mark!

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Professionalism
★★★ Eduardo · 3 years ago

The service was good they changed my furnace and a/c, although I still have the same problem with the unit not heating the first floor properly, it is better but the upstairs is alway hotter. We will see in the sumer with the a/c

HVAC system repairInstall ACInstall thermostat
★★★★★ Ben · 3 years ago

Did not know who to use in Cypress. Called in and promptly got return call from owner, John. He made a same day call at no extra charge. Had issues with my heater with the up oming massive storm coming with temps in teens and no heat. John and his tech Cory were able to identify problem and next day aired part in.…

Heating system repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Jen · 3 years ago

I made my online appointment and Jon was at my house 2 hours later. He came in, assessed what was going on, explained it to us, and started with the less expensive fix first. Left to pick up the part and was back within 20 minutes. Replaced it and it solved our problem. Thank goodness!! Very fast, efficient, and…

Heating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Kathleen · 3 years ago

We were having trouble with our heating system and Billy was extremely helpful and professional. The problem was fixed in a timely manner and I’m very satisfied.

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · 3 years ago

My nephew had no heat due to another HVAC company and called Air Star Now. Jason came out and he was very professional, knowledgeable and friendly . He listened to the issues and had the heat on in no time. He explained everything as he went and answered all the questions. I would Highly Recommend this company . It…

HVAC system repairHeating system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Haley · 4 years ago

Five stars are not really enough, the services exceptional yes the technician was on time and was very professional, very knowledgeable and took the time to explain the issues that I was having with my furnace with there recommendations I have faith we can get another year out of my heater, the technician Jason is a…

Heating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Cody · 4 years ago

Very pleased with my experience with this company, the technicians junior and Jonathan where patient and very insightful in their area of work, they answered all my questions and addresses every concern, I definitely will keep contacting this company, thank you air star.

A/C system maintenanceHeating system maintenanceHeating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Dante · 4 years ago

Quality and exceptional service with efficiency, professionalism and competitive pricing. I highly recommend Air star!!

Heating system repair+ Quality
★★★★★ Sherry · 5 years ago

Great fast service from Harris A/C. They were able to do same day service and was very thorough & professional.

Heating system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ kassandra · 5 years ago

I called my last company and they cancel on me so I found this company air star now in Google , I call them and they was super nice and respectful , they came to my house and they got my A/C running! I’m supper glad I found them and for sure i will keep using their service, thank you so much air star now

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ Kenneth · 5 years ago

I did all my homework and do diligence for more than month after getting five quotes That I put off due to Covid I was so frustrated I didn't know who to trust with my home I contacted Airstar and A young man by the name of Nick came out he went through my system and all my duckwork he explain to me that the issues…

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ Jeremy · 5 years ago

This company is the most responsive and knowledgeable HVAC organization I’ve ever done business with in Houston. Billy and his staff are very professional and quick to respond to my requests. They often come out same day for installation and/or repaired, and have been there at night for emergencies. I highly…

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ nicole · 5 years ago

Thank you Jon! My house is so warm and cozy now! Jon researched and worked endlessly until he ensured we got heat. He came over right when I called and helped as the cold front was on its way. He explained everything that was going on.

Heating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Michael · 2 years ago

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Dalida · 4 years ago

Rating only, no written review.

CleaningInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Bernardo · 4 years ago

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Air, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (23 reviews)2024-Q2: 5.00★ (76 reviews)2024-Q3: 4.92★ (25 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (17 reviews)2025-Q2: 5.00★ (54 reviews)2025-Q3: 4.93★ (54 reviews)2025-Q4: 5.00★ (28 reviews)2026-Q1: 5.00★ (32 reviews)2026-Q2: 4.99★ (70 reviews)2026-Q3: 4.93★ (54 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$430+34% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 47%Reasonable 46%Overpriced 0%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%60+9Craft & service 20%85+17Value 10%89+8.9Momentum 8%46+3.7Track record 7%54+3.8Accountability 5%8+0.4Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
66
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
60
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
85
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
89
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
46
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
54
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
8

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+223 / −0
Professionalism
+253 / −1
Responsiveness
+240 / −1
Punctuality
+235 / −1
Value
+201 / −0

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