HVAC CONTRACTORS · HOUSTON, TX
Air Star Now logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%60+9Craft & service 20%85+17Value 10%89+8.9Momentum 8%46+3.7Track record 7%54+3.8Accountability 5%8+0.4Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Air Star Now

Better than 79% of HVAC contractors · #14 of 67

5.0★779 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
17%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Air Star Now for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.5k–$3.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Install AC”

★★★★★ Brie · 2 months ago

It took 3 years of multiple HvAC companies, lots of money spent on repairs and very little improvement in our air quality and issues that our home was experiencing. A neighbor told me about Billy and Airstar Now and told me I would not be disappointed. She said Billy doesn't stop until he solves the issue for the…

Reasonable priceInstallationHVAC duct & vent repairInstall AC
★★★★★ Tiesha · 3 months ago

Air Star Now exceeded every expectation! Their customer service is truly unmatched. I haven’t experienced this level of care and professionalism in a very long time, it was honestly refreshing. From the moment our technician, Ero, arrived to assess our A/C units, he was patient, honest, and incredibly…

Great priceInstallationHeating system installationInstall thermostat
★★★★★ Mavis · 4 months ago

My HVAC system was about 8 years old and I noticed that it was not keeping up to set point a couple months ago. I have a membership with Airstar so they came within a couple days to check it out. They suspected a refrigerant leak but didn't find anything. They recharged the refrigerant and asked me to keep an eye on…

Install AC
★★★★★ Adrian · 4 months ago

2026-0518 I was on Amazon looking for a "Soft-Start" kit for my 22 year old residential A/C compressor. My search led me to the manufacturer and they in-turn said we have local a representative that can install it for you. I called Air Star Now (here in Houston, Tx), they came out, looked at my unit, and the man…

Reasonable priceHeating system installationInstall ACThermostat installation
★★★★★ The · Edited 7 months ago

Replaced 2 AC systems. Was vey responsive and very reasonably priced. The installers worked hard and did a fantastic job. They did a good job cleaning up. I highly recommend them.Great service! Had them out again and they did a fantastic job installing a new plenum and air scrubbers. Another 5 star job.

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Michelle · 9 months ago

They are the kindest most understanding company. They really care about their customers. Quick to respond, honest and reliable. They are the chick fi la of hvac companies.

Reasonable priceA/C system repairInstall AC
★★★★★ Ric · a year ago

Billy and his team were awesome! Professional, friendly, fast, and no mess left behind. They replaced my entire home ac system in a matter of hours in one day. They offer a great warranty for peace of mind, and their prices can’t be beat! I would definitely recommend Air Star Now if you are in need of AC repairs.

Great priceInstall AC
★★★★★ Wendie · a year ago

Air Star Now has been a great company to work with from start to finish. They were very responsive to our call and made scheduling quick and easy. The technician arrived on time, was professional, and explained everything clearly. There were a couple of small hiccups during the process, but what really stood out to…

Reasonable priceInstallationInstall AC
★★★★★ Chris · Edited a year ago

Excellent work! Excellent response time! Excellent skillset! Very pleased.

HVAC system maintenanceInstall ACA/C system repair
★★★★★ Jo · Edited 2 years ago

I have used this company for a few years for service and maintenance. Have always felt well taken care of. They are honest and helpful in understanding what needs to be take care of. This year I needed a new ac unit. The process was very easy. Everything was handled professionally and with ease. The new system…

HVAC system repairHVAC system maintenanceInstallation+ Punctuality+ Professionalism
★★★★★ Billie · Edited 2 years ago

Very knowledgeable and professional. They are always very pleasant to work with. The promptness in replying and remedying the problem was outstanding. It is a blessing to work with a company and owner with such integrity! We highly recommend Jon Harris and Harris Heating & Air.

HVAC system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Jamee · 3 years ago

My AC unit broke in the evening and Air Star was able to come out same night! Unfortunately I needed a new HVAC system as mine was about 14 years old. I was able to have my new unit up and running the next day! They were extremely responsive which I’m very grateful for since temperatures were over 105°. Im very…

HVAC system repairInstall ACHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
★★★★★ David · Edited 3 years ago

Awesome service and attention to detail. Mr. Harris makes you feel like more than just a customer.

Install ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Jim · 3 years ago

Billy was very honest, professional and fair. They were all people that I trusted completely which is rare for me.

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Eronay · 3 years ago

Thank you guys for the amazing, thorough work at my parents' house. Their AC was really old and it needed to get replaced. Billy and his team did an amazing job. Thank you!

Install ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★ Eduardo · 3 years ago

The service was good they changed my furnace and a/c, although I still have the same problem with the unit not heating the first floor properly, it is better but the upstairs is alway hotter. We will see in the sumer with the a/c

HVAC system repairInstall ACInstall thermostat
★★★★★ M · 4 years ago

The best folks! Highly professional, prompt, respectful and great value!

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Jonathan · 5 years ago

Very satisfied! Definitely recommending Air Star to friends & family!!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Jamie · 5 years ago

Best company , I had to change my whole unit and this company did an awesome job, with an honest price. thanks air star now. I recommend this company to every one.

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ darlene · 5 years ago

Air star came in and replaced my entire AC and furnace. They did an incredible job my AC runs great they cleaned up everything after themselves they removed my old unit I was very impressed with the work very nice friendly professional afterwards they sent me a huge edible arrangement I would definitely recommend…

HVAC duct & vent cleaningInstall ACHeating system installation
★★★★★ Stan · 5 years ago

These guys are great called them in short notice to relocate a unit on a remodel I was working on they were out the same day that everything cleared out so my carpenters can keep going great company feels like I know these guys for years offering the personal touch

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ daniel · 5 years ago

Great service, competitive price, honest and professional team, we called in,and Nick a technician was sent to our freshly purchased home, he helped us size a select the right unit for our house and budget, the entire process didn’t take more than few hours, maybe half of a day, the whole crew showed up at my place…

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ thomas · 5 years ago

Awesome customer service and very professional. Had been having issues with keeping my house cool. After talking with Billy and discussing how much my system was actually costing in repairs as well as my electricity bill, decided to go with new two stage system. I couldn’t be happier, have already seen a dramatic…

Install AC+ Responsiveness+ Punctuality+ Quality
★★★★★ kassandra · 5 years ago

I called my last company and they cancel on me so I found this company air star now in Google , I call them and they was super nice and respectful , they came to my house and they got my A/C running! I’m supper glad I found them and for sure i will keep using their service, thank you so much air star now

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ Kenneth · 5 years ago

I did all my homework and do diligence for more than month after getting five quotes That I put off due to Covid I was so frustrated I didn't know who to trust with my home I contacted Airstar and A young man by the name of Nick came out he went through my system and all my duckwork he explain to me that the issues…

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
★★★★★ Surat · 5 years ago

I am a property manager, responsible for 100's of ACs. Over the last 25 years dozens of AC companies came and went. Now I only call these guys.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ Jeremy · 5 years ago

This company is the most responsive and knowledgeable HVAC organization I’ve ever done business with in Houston. Billy and his staff are very professional and quick to respond to my requests. They often come out same day for installation and/or repaired, and have been there at night for emergencies. I highly…

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
★★★★★ John · Edited 2 years ago

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceInstall AC
★★★★★ Ed · Edited 3 years ago

Rating only, no written review.

HVAC system maintenanceInstall ACRepair HVAC+ Responsiveness+ Punctuality+ Quality
★★★★★ Dalida · 4 years ago

Rating only, no written review.

CleaningInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Hanh · 5 years ago

Rating only, no written review.

Ductless heating & A/C servicesInstall ACA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Taryn · 5 years ago

Rating only, no written review.

A/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Air, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (23 reviews)2024-Q2: 5.00★ (76 reviews)2024-Q3: 4.92★ (25 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (17 reviews)2025-Q2: 5.00★ (54 reviews)2025-Q3: 4.93★ (54 reviews)2025-Q4: 5.00★ (28 reviews)2026-Q1: 5.00★ (32 reviews)2026-Q2: 4.99★ (70 reviews)2026-Q3: 4.93★ (54 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$430+34% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 47%Reasonable 46%Overpriced 0%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%60+9Craft & service 20%85+17Value 10%89+8.9Momentum 8%46+3.7Track record 7%54+3.8Accountability 5%8+0.4Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
66
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
60
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
85
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
89
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
46
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
54
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
8

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+223 / −0
Professionalism
+253 / −1
Responsiveness
+240 / −1
Punctuality
+235 / −1
Value
+201 / −0

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