HVAC CONTRACTORS · HOUSTON, TX
Air Star Now logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%60+9Craft & service 20%85+17Value 10%89+8.9Momentum 8%46+3.7Track record 7%54+3.8Accountability 5%8+0.4Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Air Star Now

Better than 79% of HVAC contractors · #14 of 67

5.0★779 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
17%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Air Star Now for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.1k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 36
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Installation”

★★★★★ Brie · 2 months ago

It took 3 years of multiple HvAC companies, lots of money spent on repairs and very little improvement in our air quality and issues that our home was experiencing. A neighbor told me about Billy and Airstar Now and told me I would not be disappointed. She said Billy doesn't stop until he solves the issue for the…

Reasonable priceInstallationHVAC duct & vent repairInstall AC
★★★★★ Tiesha · 3 months ago

Air Star Now exceeded every expectation! Their customer service is truly unmatched. I haven’t experienced this level of care and professionalism in a very long time, it was honestly refreshing. From the moment our technician, Ero, arrived to assess our A/C units, he was patient, honest, and incredibly…

Great priceInstallationHeating system installationInstall thermostat
★★★★★ maria · 4 months ago

Requested a soft start installation. The technician (Daniel) that came out was very professional, thorough and quick. His communication skills were on point. As he Explained everything he was showing pictures so I could understand what he was referencing. Will definitely use them again in the future and recommend to…

Paid $600–800Not sureInstallation
★★★★★ Lloyd · 5 months ago

Alan is a great technician! Very informative and helpful from beginning to end. Couldn’t be happier with the service he provided.

Installation
★★★★★ Vincent · 5 months ago

Thanks to everyone at Air Star Now, I know I wouldn't have any issues with my A/C and if I do they will take care of me. Shoutout to Allan for his help. I've had quite a few improvements, fixing, and maintenance completed by Air Star Now and their team.

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
★★★★★ Christine · 6 months ago

A/C and heater replaced about 5 years ago. We have twice a year check and maintenance. No problems. Everyone is very nice and professional- office staff and hvac professionals. Highly recommend Air Star!

Paid $1,000+Reasonable priceA/C system maintenanceInstallationHeating system installation
★★★★★ Jose · 8 months ago

Outstanding support! I called to explain my problem at around 6pm and Alan came within an hour of my initial call. Alan walked us through the problem and various options. We were able to schedule an installation the following day (even though we were not going to be at home) and Alan came back the following week…

Reasonable priceHVAC system repairHeating system repairA/C system repair
★★★★★ Fabiola · 8 months ago

Very fast, efficient and knowledgeable employees. Perla, Daniel and the whole team were very helpful and did a great job. Will be recommending going forward!

Paid $1,000+Not sureInstallation
★★★★★ David · a year ago

Outstanding service. Ero (Service Tech) did my bothers soft start for his ac. He was so polite and offered to do mine the same day. He was very helpful with all information. I’m coming back for any service or troubleshoot.

Installation
★★★★★ Wendie · a year ago

Air Star Now has been a great company to work with from start to finish. They were very responsive to our call and made scheduling quick and easy. The technician arrived on time, was professional, and explained everything clearly. There were a couple of small hiccups during the process, but what really stood out to…

Reasonable priceInstallationInstall AC
★★★★★ Jo · Edited 2 years ago

I have used this company for a few years for service and maintenance. Have always felt well taken care of. They are honest and helpful in understanding what needs to be take care of. This year I needed a new ac unit. The process was very easy. Everything was handled professionally and with ease. The new system…

HVAC system repairHVAC system maintenanceInstallation+ Punctuality+ Professionalism
★★★★★ Billie · Edited 2 years ago

Very knowledgeable and professional. They are always very pleasant to work with. The promptness in replying and remedying the problem was outstanding. It is a blessing to work with a company and owner with such integrity! We highly recommend Jon Harris and Harris Heating & Air.

HVAC system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
★★★★★ David · Edited 3 years ago

Awesome service and attention to detail. Mr. Harris makes you feel like more than just a customer.

Install ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Eronay · 3 years ago

Thank you guys for the amazing, thorough work at my parents' house. Their AC was really old and it needed to get replaced. Billy and his team did an amazing job. Thank you!

Install ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Heather · Edited 3 years ago

Love this company! Harris Heating and Air Conditioning was half the price of a larger AC company (ARS) and they were 100 times friendlier. They arrived on time and started working promptly. During the initial service call they pinpointed problems we didn’t know existed and did not hesitate to fix them while…

Heating system installationInstall thermostatInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ David · 3 years ago

Air Star Now is amazing! Professional, Courteous, and Highly Skilled! We have been using their services since September and have been delighted. Nick is a super star. He fixed all the problems caused by the former service company. He even cleaned up debris left by contractors of the past!! Ran new drain lines for…

HVAC system maintenanceHVAC system repairInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Peg · 4 years ago

My issue was the emergency drain pan was continuing to overflow. Another vendor quoted $10K to replace AC system entirely and would not diagnose why the emergency drain pan was overflowing. AirStarNow technician looked at the pan and the primary overflow mechanism - the drain to the upstairs bathroom piping. He…

A/C system maintenanceCleaningInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ darlene · 5 years ago

Air star came in and replaced my entire AC and furnace. They did an incredible job my AC runs great they cleaned up everything after themselves they removed my old unit I was very impressed with the work very nice friendly professional afterwards they sent me a huge edible arrangement I would definitely recommend…

HVAC duct & vent cleaningInstall ACHeating system installation
★★★★★ Moises · 5 years ago

I’m so happy with this company , my a/c got broke and I thought was something simple but no, I was needing to change the system so I called this company they answered all my quest so well , they where really nice!! And they got my system ready at the same day. Thank you air star I will highly recommend them.

Installation+ Responsiveness+ Punctuality+ Quality
★★★★★ AJ · 5 years ago

Outstanding work and professional. Highly recommend their work!

Installation+ Responsiveness+ Punctuality+ Quality
★★★★★ Dalida · 4 years ago

Rating only, no written review.

CleaningInstall ACInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Juan · 4 years ago

Rating only, no written review.

CleaningInstallation+ Responsiveness+ Punctuality+ Quality
★★★★★ Omar · 5 years ago

Rating only, no written review.

Installation+ Responsiveness+ Punctuality+ Quality
★★★★★ waterboy083 · 5 years ago

Rating only, no written review.

Installation+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Air, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (23 reviews)2024-Q2: 5.00★ (76 reviews)2024-Q3: 4.92★ (25 reviews)2024-Q4: 5.00★ (4 reviews)2025-Q1: 5.00★ (17 reviews)2025-Q2: 5.00★ (54 reviews)2025-Q3: 4.93★ (54 reviews)2025-Q4: 5.00★ (28 reviews)2026-Q1: 5.00★ (32 reviews)2026-Q2: 4.99★ (70 reviews)2026-Q3: 4.93★ (54 reviews)2026-Q4: 5.00★ (2 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$430+34% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 47%Reasonable 46%Overpriced 0%Not sure 8%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%60+9Craft & service 20%85+17Value 10%89+8.9Momentum 8%46+3.7Track record 7%54+3.8Accountability 5%8+0.4Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
66
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
60
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
85
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
89
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
46
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
54
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
8

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+223 / −0
Professionalism
+253 / −1
Responsiveness
+240 / −1
Punctuality
+235 / −1
Value
+201 / −0

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