Analyzing 8,519,4878.5M ReviewsFor 24,16424.2K Experts

Experts Reviews · Company report
Air Star Now logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%27+1.9Craft & service penalty97−0.3Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Air Star Now

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 60 heat pump installation services · 5.0★ from 779 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Air Star Now is better than 97% of heat pump installation services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Air Star Now is better than 96% of heat pump installation services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Air Star Now is better than 97% of heat pump installation services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Air Star Now is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Air Star Now is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Air Star Now is better than 27% of heat pump installation services.D
27

Reviews for your job

Customers hired Air Star Now for 8 kinds of job.

Air Star Now for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$529
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Thermostat installation”

Tiesha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Air Star Now exceeded every expectation! Their customer service is truly unmatched. I haven’t experienced this level of care and professionalism in a very long time, it was honestly refreshing. From the moment our technician, Ero, arrived to assess our A/C units, he was patient, honest, and incredibly…

Great priceInstallationHeating system installationInstall thermostat
TericaLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Danny was the best! After getting a new thermostat my air was blowing hot air on this Texas summer heat! Danny went above and beyond to diagnose the issue and replaced my thermostat with the old one so we could have cool air until my security company could send a replacement thermostat. I love that he tested…

Paid $1–200Great priceInstall thermostatThermostat repairThermostat installation
Adrian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

2026-0518 I was on Amazon looking for a "Soft-Start" kit for my 22 year old residential A/C compressor. My search led me to the manufacturer and they in-turn said we have local a representative that can install it for you. I called Air Star Now (here in Houston, Tx), they came out, looked at my unit, and the man…

Customer photo from Adrian's reviewCustomer photo from Adrian's review
Reasonable priceHeating system installationInstall ACThermostat installation
Billie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very knowledgeable and professional. They are always very pleasant to work with. The promptness in replying and remedying the problem was outstanding. It is a blessing to work with a company and owner with such integrity! We highly recommend Jon Harris and Harris Heating & Air.

HVAC system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Eduardo4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

The service was good they changed my furnace and a/c, although I still have the same problem with the unit not heating the first floor properly, it is better but the upstairs is alway hotter. We will see in the sumer with the a/c

HVAC system repairInstall ACInstall thermostat
Meilin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jared was awesome!! He has our AC running again in no time. Really happy with how fast they were able to come.

Repair HVACThermostat installation
CourtneyLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system repairHVAC duct & vent repairThermostat repair+ Responsiveness+ Punctuality+ Quality

Price

$430-2% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 46%Overpriced 0%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
A/C system repair108$227–$684
HVAC system repair90$209–$1.2k
A/C system maintenance89$83–$351
Repair HVAC57$78–$845
HVAC system maintenance55$114–$432
Install AC32$1.6k–$3.7k
Installation24$1.2k–$2.8k
Heating system repair20$188–$880

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