Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
Ajax Auto Place logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Ajax Auto Place

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #310Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 361 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ajax Auto Place is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ajax Auto Place is better than 81% of auto repair shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ajax Auto Place is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ajax Auto Place is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ajax Auto Place is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ajax Auto Place is better than 94% of auto repair shops.A
94

Reviews for your job

Customers hired Ajax Auto Place for 8 kinds of job.

Ajax Auto Place for a/c installation & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C installation & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#122 / 204

All 4 Google reviews tagged “A/C installation & repair”

Troy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had my air conditioner stop working and Ajax was able to get me in right away even though i feared the worst. The mechanic was able to diagnose and repair with minor damage to my wallet. He could have told me it was my condenser and compressor and given the age of my truck I would have believed him. He was not…

Auto A/C rechargeA/C installation & repairAir conditioning
matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ajax was a great straight forward experience. I had a quote that didn't make since from a dealership they repaired my A/C for far less and warranty the work. Highly recommend Ajax.

Great priceAuto A/C replacementA/C installation & repair
Sabrina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a bad experience with Jiffy Lube. Came to Ajax and they diagnosed and fixed the problem asap. Very friendly and great customer service! I have found my forever mechanic

A/C installation & repairGeneral repairs & maintenanceSteering & suspension replacement
Olivia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Just want to start by saying they are the nicest people I’ve dealt with anywhere having to deal with a vehicle! They were so professional & got my a/c back workin within an hour! Definitely recommend them to anyone! On a side note the lady was so nice to my kids & myself while we were waitin in the waitin area with…

A/C installation & repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change63—
General repairs & maintenance30—
Electrical repair16—
Air & cabin filter replacement15—
Vehicle Inspection13—
Auto engine diagnostic11—
Air conditioning11—
Auto maintenance10—

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