Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts
Customers frequently praise the shop for friendly staff, fast service, and transparent communication regarding repairs and pricing. Positive reviews highlight the comfortable waiting area, including snacks and a dog, as well as the ease of online booking. However, several low-star reviews report being charged for unnecessary parts or failing to resolve mechanical issues, with one customer alleging a phone call was cut off while disputing a headlight bulb price.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
361 Google reviews we collected
Phrases our text analysis found in 318 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 318 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The front office staff were diligent and kind and the atmosphere of the lobby is inviting and peaceful.”
“Thank you and your staff Kelly for an excellent experience.”
“Not only did you price gouge me, but you guys are simply incompetent.”
“I've found the team at Ajax to be honest, straight-forward, and fair in every part of the process in getting my truck fixed.”
“They overcharged me $1100 to get my back brakes done with rotors and calipers and when I brought back my car for an oil change a few days later they t…”
“Great customer service, fast and efficient service!”
“l would recommend Ajax to people in need of car repair or just a regular check-up.”
“I don't recommend coming to this place to get your vehicle maintenance.”
“Their technicians are highly trained and certified and they are very transparent about what they’re doing on your vehicle and why.”
“A real scam they completely messed my car up And played it off as if it came in like that I didn’t pull in with a check engine light and I pulled out…”
“Accessible too -- how many spots can you communicate with the team via text message?”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Ajax Auto Place for 8 kinds of job. Pick one to see what they paid and said.
Scam! Place wants to charge $200-$300 to replace a headlight BULB. When I asked to speak to someone else they hung up. Lmao.
The front office staff were diligent and kind and the atmosphere of the lobby is inviting and peaceful. I felt informed with options and no pressure. The car is running great and we love all aspects of this shops business practice.
They were great and service number one. Plus the price was also great. From new on ANY work on my truck this is where I'm going to go,
I’m happy to have found Ajax Auto Place for my automotive needs. Their technicians are highly trained and certified and they are very transparent about what they’re doing on your vehicle and why. They have a nice waiting room inside, and they are very pleasant to work with. They have definitely earned a loyal customer in me!
Got a mailer with a great offer, appointment booking was smooth (both online and phone), and service took less than 45 minutes for an oil change and filter replacement
I have taken 3 of my vehicles to Ajax for service and each time they were pleasant, efficient and honest people to work with, If I could them a 10 star rating I would.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 63 | — |
| General repairs & maintenance | 30 | — |
| Electrical repair | 16 | — |
| Air & cabin filter replacement | 15 | — |
| Vehicle Inspection | 13 | — |
| Auto engine diagnostic | 11 | — |
| Air conditioning | 11 | — |
| Auto maintenance | 10 | — |
4.8 ★★★★★ 361 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Scam! Place wants to charge $200-$300 to replace a headlight BULB. When I asked to speak to someone else they hung up. Lmao.
You guys are the best… in my opinion you are the best in Polk County.
The front office staff were diligent and kind and the atmosphere of the lobby is inviting and peaceful. I felt informed with options and no pressure. The car is running great and we love all aspects of this shops business practice.
They were great and service number one. Plus the price was also great. From new on ANY work on my truck this is where I'm going to go,
I’m happy to have found Ajax Auto Place for my automotive needs. Their technicians are highly trained and certified and they are very transparent about what they’re doing on your vehicle and why. They have a nice waiting room inside, and they are very pleasant to work with. They have definitely earned a loyal customer in me!
Got a mailer with a great offer, appointment booking was smooth (both online and phone), and service took less than 45 minutes for an oil change and filter replacement
Great customer service, fast and efficient service! Would highly recommend!
I have taken 3 of my vehicles to Ajax for service and each time they were pleasant, efficient and honest people to work with, If I could them a 10 star rating I would.
I have to share with you the experience that I had With Ajax Auto Place. Professional. Inviting informative and just good genuine service. I needed an oil change and brake job on my Kia and I am so pleased with how I was treated. Great work great people. I actually now have an appointment for my Corvette. Very trustworthy, pleasant and honest. I’ve never been more comfortable getting my car taken care of fairly.
Gina, thank you so much for sharing this. We’re really glad you felt taken care of with your Kia, and we can’t wait to help with your Corvette again too. Your trust means a lot to us.
Ajax Auto is the best hidden secret in Lakeland!!! After having a not so good experience with another place. I went on line looking for a good mechanic. Ajax had the best reviews on the best mechanics. The best prices and their integrity on being honest. They did not disappoint. Ajax Auto is the only place I will be using in the further. You will be so happy you trusted your automobile with them. Thank you and your staff Kelly for an excellent experience. The only bad news. I didn't find Ajax Auto Sooner!
Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts
