Auto repair shop · Lakeland, FL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%24+1.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#197 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 72%
4.9★★★★★107 Google reviews · 9 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Gerald's Automotive - Lakeland Car Repair at a glance
Google reviewers rate Gerald's Automotive highly, citing honest diagnostics, fair pricing, and quick turnaround times for repairs ranging from engine issues to air conditioning. Customers frequently praise the staff's friendly communication, noting that the shop explains problems clearly and avoids unnecessary repairs. While no specific criticisms appear in the provided excerpts, the high volume of positive feedback emphasizes trust and long-term customer relationships.
Google rating: 4.9 out of 5 from 107 reviews (94% five-star).
Reviews on this page: 107 Google reviews (81 with written comments, 1 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: September 23, 2026.
Service: Auto Repair Shop serving Lakeland, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gerald's Automotive - Lakeland Car Repair: 95/100 on this factor. Category median: 87.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gerald's Automotive - Lakeland Car Repair: 95/100 on this factor. Category median: 85.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Gerald's Automotive - Lakeland Car Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gerald's Automotive - Lakeland Car Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gerald's Automotive - Lakeland Car Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Gerald's Automotive - Lakeland Car Repair: 24/100 on this factor. Category median: 57.D
24
Bar = this company · dark tick = category median.
Star ratings
107 Google reviews we collected
4.9of 5
5 stars10194%
4 stars55%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
100%praise
Praise145100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price467%
Reasonable233%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust3625%
Quality & results2417%
Price & value2417%
Staff & attitude2316%
Would recommend1913%
Speed & response139%
Communication64%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Gerald is honest, has integrity, and is genuinely a very nice person.”
“Amanda and Gerald are top notch hard working people.”
“More than fair pricing, quick and friendly service, overall great experience.”
“I called them and was further impressed with how personable and caring the woman on the phone was.”
“We highly recommend Gerald’s Automotive and will absolutely use them again!”
“I brought it to Gerald, and he was able to find the root of the problem and get it fixed with a surprisingly quick turnaround.”
“Their maintenence and repairs are high quality, and they take their time clearly explaining the problem.”
People customers mention
Cameron3 reviews
Bryan3 reviews
Brian3 reviews
Geralds3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gerald's Automotive - Lakeland Car Repair for 7 kinds of job. Pick one to see what they paid and said.
EileenLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I won’t be going anywhere else! I spent weeks and a lot of money trying to figure out a shaking issue with my vehicle. I brought it to Gerald, and he was able to find the root of the problem and get it fixed with a surprisingly quick turnaround.
Gerald is honest, has integrity, and is genuinely a very nice person.…
Olga12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our daughter is away at college, about two hours from home, and being able to find a shop we could genuinely trust with her and her vehicle meant so much to us. We’re also not familiar with the Lakeland area, so finding an automotive shop where we immediately felt confident in the people helping her was such a…
Great price
LourdesLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Great honest friendly mechanics. I trust Gerald's I refer family and friends there
TomLocal Guide · 242 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
These guys are just great! Still best ever! Love every one of them like people than I like more than actual family.
Amanda10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Another great service on my Jeep from Gerald's! Thank you for being quick, honest, and affordable!
Great priceGeneral repairs & maintenance
John1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Gerald's is the best! The most honest and decent mechanic shop I have ever dealt with
I won’t be going anywhere else! I spent weeks and a lot of money trying to figure out a shaking issue with my vehicle. I brought it to Gerald, and he was able to find the root of the problem and get it fixed with a surprisingly quick turnaround.
Gerald is honest, has integrity, and is genuinely a very nice person. I’m so grateful I found someone I can trust with my car. Many thanks to Gerald and his wife, Amanda, for taking such great care of me and my car! I truly appreciate you both!
Olga12 reviewsiTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
Our daughter is away at college, about two hours from home, and being able to find a shop we could genuinely trust with her and her vehicle meant so much to us. We’re also not familiar with the Lakeland area, so finding an automotive shop where we immediately felt confident in the people helping her was such a relief. We highly recommend Gerald’s Automotive and will absolutely use them again!
Price assessment: Great price
Lourdes DezLocal Guide · 25 reviewsiTotal number of Google reviews Lourdes has written across all businesses on Google Maps, not just this one.
Absolutely amazing! My daugher is a student at Florida southern and has her car down there with her. We live in New York so when a check engine light came on her dash it was a stressful thing with her being so far away! I immediately started looking for repair shops near her and came upon Gerald’s auto repair and noticed they had an impressive rating. I called them and was further impressed with how personable and caring the woman on the phone was. She told me to have my daughter bring the car down to them immediately and to leave it for the day and that they would take a look at it as soon as a lift came available. Less than 2 hours later Gerald himself called me and said he did a full diagnosis of the car and ran the codes and that there was nothing wrong with the car I asked him what I owed him and he refused to take anything from me. As a business owner myself I truly appreciate what he did . I feel blessed to know that if any issues arise with my daughter in the next 4 years with her car I have a place to send her with no hesitation or worries. Thank you so much for your kindness and for making a possible stressful situation so pleasant. Without any hesitation I would highly recommend Gerald for any of your car issues
Roy GochenaurLocal Guide · 34 reviewsiTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Above and beyond. Amanda and Gerald are top notch hard working people. Support local businesses! I have had at least 3 vehicles serviced in the past 15 years and its always a quality experience. They don't try to sell you stuff you dont need. Everyone is curteous and friendly. 👌 Highly recommend as its hard to find decent mechanics these days. 💯 stars 🌟
Price assessment: Great price
Services: Auto A/C recharge, Auto engine diagnostic, Auto engine tuning, Vehicle Inspection, Oil change
Chad BlaeuerLocal Guide · 16 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
