Auto repair shop · Lakeland, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%58+4.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#252 of 707 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★145 Google reviews · 22 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jose’s auto repair and performance 4.9 out of 5 based on 145 reviews, with the owner responding to 37 percent of them. Customers frequently cite fair pricing, punctual service, and effective diagnostics that solve issues other shops missed. Recurring themes include honest communication and thorough work on a variety of vehicles. One low-star review criticized a lack of timely communication regarding a diagnosis and unauthorized repairs, contrasting with the generally positive feedback about the shop's transparency.
Google rating: 4.9 out of 5 from 145 reviews (97% five-star).
Reviews on this page: 145 Google reviews (115 with written comments, 3 with photos).
Owner responses: the business replied to 37% of reviews.
Most recent review: October 17, 2026.
Service: Auto Repair Shop serving Lakeland, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jose’s auto repair and performance: 91/100 on this factor. Category median: 87.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jose’s auto repair and performance: 87/100 on this factor. Category median: 85.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jose’s auto repair and performance: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jose’s auto repair and performance: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jose’s auto repair and performance: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jose’s auto repair and performance: 58/100 on this factor. Category median: 57.C
58
Bar = this company · dark tick = category median.
Star ratings
145 Google reviews we collected
4.9of 5
5 stars14097%
4 stars21%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 115 written reviews
98%praise
Praise25998%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2181%
Reasonable519%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value5822%
Would recommend5119%
Quality & results4417%
Honesty & trust3513%
Staff & attitude3413%
Speed & response3212%
Communication114%
What customers talk about
We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…broken motor mount, took care of it right in the spot and for a very fair price, will absolutely be back.…”
“I highly recommend him to anyone looking for a trustworthy mechanic.”
“Stay away from this business”
“Jose and his men did a fantastic job on both of my vehicles.”
“He’s reliable, honest, and truly cares about both his work and his customers.”
“He’s personable and professional, and you can tell this is not only his job but his passion!”
“Fixed my car immediately when 2 other mechanic could not even find the issue.”
“I wasn't price gouge he was awesome explained to me in detail what went wrong with my AC.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jose’s auto repair and performance for 8 kinds of job. Pick one to see what they paid and said.
Edward14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Great one stop shop for all your automotive needs. I was very pleased with the service I was provided. I won’t be taking my vehicles anywhere else. Thank you to the team. You guys catered to me. Thank you. 🙏🏽
Great priceTransmissionCarburetor cleaningElectrical repair
Aryamo1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very satisfied with service. Jose is friendly & honest. I definitely recommend it.
Scott10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jose and his men did a fantastic job on both of my vehicles. He is very busy for a reason, people know when a quality job is done they will be back. He will be my go to from now on without question!
Pascal6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fixed my car immediately when 2 other mechanic could not even find the issue. Thanks Jose!!! Price was decent too!!!
Dorian5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jose is excellent! He’s has done work my suv, my wife and our daughters car. Highly recommend. Ken’s Transmission recommended him. Two of the best mechanics in Polk county. Fair prices and great customer service.
Melanie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’ve been coming to Jose’s for over a year now and I cannot recommend a better mechanic! He’s personable and professional, and you can tell this is not only his job but his passion! Thank you for everything and in the best way possible, I hope I don’t have to see you for a while lol
Great one stop shop for all your automotive needs. I was very pleased with the service I was provided. I won’t be taking my vehicles anywhere else. Thank you to the team. You guys catered to me. Thank you. 🙏🏽
Price assessment: Great price
Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Transmission replacement, Auto A/C replacement, Auto exhaust system replacement, Transmission repair, Brakes, Auto battery maintenance, A/C installation & repair, Air conditioning, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Battery, Oil change, Service not listed
Aryamo Amore1 reviewiTotal number of Google reviews Aryamo has written across all businesses on Google Maps, not just this one.
Jose and his men did a fantastic job on both of my vehicles. He is very busy for a reason, people know when a quality job is done they will be back. He will be my go to from now on without question!
Pascal Richer6 reviewsiTotal number of Google reviews Pascal has written across all businesses on Google Maps, not just this one.
Jose is excellent! He’s has done work my suv, my wife and our daughters car. Highly recommend. Ken’s Transmission recommended him. Two of the best mechanics in Polk county. Fair prices and great customer service.
Desi5 reviewsiTotal number of Google reviews Desi has written across all businesses on Google Maps, not just this one.
I’ve been coming to Jose’s for over a year now and I cannot recommend a better mechanic! He’s personable and professional, and you can tell this is not only his job but his passion! Thank you for everything and in the best way possible, I hope I don’t have to see you for a while lol
Issac Gee5 reviewsiTotal number of Google reviews Issac has written across all businesses on Google Maps, not just this one.
Awesome people to work with, took in my car on short notice because i had a loud knocking sound in the engine bay, the first mechanic i went to said it was a steering bushing i knew that wasnt correct, i went to Jose for a second opinion and he discovered the actual problem was a broken motor mount, took care of it right in the spot and for a very fair price, will absolutely be back.
Price assessment: Great price
Alberto PerezLocal Guide · 30 reviewsiTotal number of Google reviews Alberto has written across all businesses on Google Maps, not just this one.
The man the myth the legend. If you need someone that actually knows how to repair vehicles rather than guess this man is it. Took care of my focus st when it broke. Sat me down, gave me some water and told me everything was gunna be okay. Even my wife wouldnt have done that. Also builds quality race cars that last and thats saying something since most issues with race cars are driver error. His prices are great too.
Services: A/C installation & repair, Air & cabin filter replacement, Battery, Body & Trim, Brakes, Air conditioning, Carburetor cleaning, Auto engine diagnostic, Engine repair, Exhaust, General repairs & maintenance, Oil change, Steering & suspension repair, Transmission, Auto engine tuning
Response from the owner · 4 years ago
Thanks 🙏
Bridgette Caamano5 reviewsiTotal number of Google reviews Bridgette has written across all businesses on Google Maps, not just this one.
Jose is a great mechanic. I came with my BMW that was not driving and others had told me there was nothing that could be done and he fixed it and was driving good after. I have brought all my cars to him ever since
