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A & D Repair Center

Auto repair shop · Lakeland, FL · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%76+5.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#196 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 72%
4.9 ★★★★★ 175 Google reviews · 13 photos
95%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
63%reviews answered by the owner
Oct 2026latest review

A & D Repair Center at a glance

A & D Repair Center holds a 4.9 rating from 175 reviews, with the owner replying to 63% of them. Customers frequently cite honesty, fair pricing, and punctuality when discussing services like AC repairs, brakes, and diesel maintenance. Staff often communicate repair options clearly and avoid unnecessary sales. However, a few low-star reviews describe issues with post-repair failures, such as leaking oil or detached bumpers, and unresponsive communication regarding warranty claims.

  • Google rating: 4.9 out of 5 from 175 reviews (95% five-star).
  • Reviews on this page: 175 Google reviews (118 with written comments, 3 with photos).
  • Owner responses: the business replied to 63% of reviews.
  • Most recent review: October 26, 2026.
  • Service: Auto Repair Shop serving Lakeland, Florida.

Data from Google, last updated November 4, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction91Reliability90Craft & service100Value100Momentum100Replies to reviews76Satisfaction: 91 (median 87)Reliability: 90 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 76 (median 57)
A & D Repair CenterAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A & D Repair Center: 91/100 on this factor. Category median: 87.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A & D Repair Center: 90/100 on this factor. Category median: 85.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A & D Repair Center: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A & D Repair Center: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A & D Repair Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.A & D Repair Center: 76/100 on this factor. Category median: 57.B
76

Bar = this company · dark tick = category median.

Star ratings

175 Google reviews we collected

  • 5 stars16795%
  • 4 stars42%
  • 3 stars00%
  • 2 stars00%
  • 1 star42%

Praise vs complaints

Phrases our text analysis found in 118 written reviews

  • Praise16798%
  • Complaints42%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1736%
  • Reasonable2962%
  • Overpriced00%
  • Not sure12%

Topic share

How often each topic comes up in the written reviews

  • Quality & results4023%
  • Staff & attitude3621%
  • Honesty & trust3319%
  • Price & value1911%
  • Speed & response1811%
  • Would recommend1811%
  • Communication74%

What customers talk about

We read 118 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They have always done a fantastic job for our vehicles.”
  • “Very trustworthy, top quality work, friendly atmosphere.”
  • “They’re are always welcoming, honest and truly dependable.”
  • “Great diesel mechanics, Awesome work great price and family owned”
    “Their correct diagnosis ultimately kept us from going down a very expensive road while never getting to the real cause.”
  • “Whenever my jobs Commercial truck needs working on, they are always fast and efficient.”
  • “I would recommend them to anyone looking to have repairs or get a solid diagnosis of your vehicle issue.”
  • “Ken is great to work with as well, their customer service and communication is top notch.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired A & D Repair Center for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Service was great! We had new headlights installed by A & D. They have always done a fantastic job for our vehicles.

Reasonable priceGeneral repairs & maintenanceAuto maintenanceOil change
Humberto2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent service I was very satisfied with the experience and knowledge they fix my Problem with the brakes locking up thank you

Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Got it done when they said they would. Took care of the issues and didn’t try to sell me on things that weren’t needed.

Reasonable price
SueLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m more than pleased! They are so thorough and honest at this garage. They are the best at what they do.

Great priceAuto maintenance
George6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

If you are very particular on who works on your vehicle, this is the shop for you. Very trustworthy, top quality work, friendly atmosphere. I highly recommend them.

Reasonable priceGeneral repairs & maintenance
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John and his team always "do you right" by letting you know the problem, the solution, and the rock bottom price. They are professional and personable and great!

Great priceElectrical repairGeneral repairs & maintenance

Photos

Customer reviews

4.9 ★★★★★ 175 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Danny Welling7 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a great experience !! Honest, Good , Family Owned !! 5 STAR…..

Response from the owner · a week ago

Thanks for your feedback and five stars! We love being a family owned shop and treating our clients like family too! See you next time

Karen T2 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Service was great! We had new headlights installed by A & D. They have always done a fantastic job for our vehicles.

  • Price assessment: Reasonable price
  • Services: General repairs & maintenance, Auto maintenance, Oil change
Response from the owner · 2 years ago

Thank you for your kind review, we appreciate your business!

Humberto Soto2 reviewsTotal number of Google reviews Humberto has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service I was very satisfied with the experience and knowledge they fix my Problem with the brakes locking up thank you

Response from the owner · 2 weeks ago

Thank you for taking the time to leave us a review! We're happy we could get your brakes repaired, we work hard to find the root cause of an issue and fix it right the first time. We appreciate your trust in A & D Repair Center and look forward to seeing you next time!

Tom Bowles4 reviewsTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got it done when they said they would. Took care of the issues and didn’t try to sell me on things that weren’t needed.

  • Price assessment: Reasonable price
Response from the owner · 3 weeks ago

Thank you for sharing this! We know our clients time and budget matters, so we work hard to provide accurate timelines and estimates. This helps build trust and creates long term relationships in our community. We appreciate your business!

Sue GibbonsLocal Guide · 17 reviewsTotal number of Google reviews Sue has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’m more than pleased! They are so thorough and honest at this garage. They are the best at what they do.

  • Price assessment: Great price
  • Services: Auto maintenance
Response from the owner · a month ago

Thank you for your review! We appreciate your trust in A & D Repair Center and we look forward to seeing you again!

George Bradford6 reviewsTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

If you are very particular on who works on your vehicle, this is the shop for you. Very trustworthy, top quality work, friendly atmosphere. I highly recommend them.

  • Price assessment: Reasonable price
  • Services: General repairs & maintenance
Response from the owner · a month ago

Thank you for your review! We work hard to earn our customers' trust. We treat every vehicle like it's our own, we are particular about maintenance and doing the job right the first time. We appreciate your recommendation and look forward to seeing you again at A & D Repair Center!

Mike Wyatt4 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Got my truck in about 8 and all work done by 4 Professional job, thanks

  • Price assessment: Reasonable price
  • Services: Air & cabin filter replacement, Oil change, Service not listed
Response from the owner · a month ago

Thanks for sharing your feedback! Years of experience and the right equipment help us get the job done quickly and correctly. We appreciate your business!

Robert Thorn1 reviewTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

John and his team always "do you right" by letting you know the problem, the solution, and the rock bottom price. They are professional and personable and great!

  • Price assessment: Great price
  • Services: Electrical repair, General repairs & maintenance
Response from the owner · a month ago

Thank you for your review. We appreciate your trust and look forward to seeing you next time!

Carlos FLocal Guide · 19 reviewsTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great business. They always go above and beyond. Very professional.

  • Services: Transmission
Response from the owner · a year ago

Thank you, Carlos! We really try to put our best foot forward. Your comments are appreciated.

Yermie Santiago1 reviewTotal number of Google reviews Yermie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and professionalism. They care about their clients.

Response from the owner · a month ago

Thank you for your feedback, and recognizing our core values. We're glad we could take care of you and your vehicle!

A & D Repair Center on Google Maps →

Business details