Experts Reviews · Company report
Ajax Auto Place logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Ajax Auto Place

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #310Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 361 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ajax Auto Place is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ajax Auto Place is better than 81% of auto repair shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ajax Auto Place is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ajax Auto Place is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ajax Auto Place is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ajax Auto Place is better than 94% of auto repair shops.A
94

Reviews for your job

Customers hired Ajax Auto Place for 8 kinds of job.

Ajax Auto Place for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 502
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 63 Google reviews tagged “Oil change” · showing 20

lola4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

The front office staff were diligent and kind and the atmosphere of the lobby is inviting and peaceful. I felt informed with options and no pressure. The car is running great and we love all aspects of this shops business practice.

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceWiper blade installation
Romeo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Got a mailer with a great offer, appointment booking was smooth (both online and phone), and service took less than 45 minutes for an oil change and filter replacement

Great priceAir & cabin filter replacementOil change
Joy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Great customer service, fast and efficient service! Would highly recommend!

General repairs & maintenanceAuto brake replacementOil change
GinaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

I have to share with you the experience that I had With Ajax Auto Place. Professional. Inviting informative and just good genuine service. I needed an oil change and brake job on my Kia and I am so pleased with how I was treated. Great work great people. I actually now have an appointment for my Corvette. Very…

Reasonable priceGeneral repairs & maintenanceOil change
jesse2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

It was very pleasant everyone was very nice

Reasonable priceAir & cabin filter replacementWiper blade installationOil change
bradLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great experience. I got a flyer in the mail for their oil change and seeing I was 1000 miles overdue i booked an appointment online for the next day. When I walked in they knew my name. Booking online has been a problem in the past with some companies but this one, fast and flawless. So easy. Best part is.... they…

Great priceOil change
Benjamín6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Good customer service attitude and attention 5 ⭐️

Great priceOil change
RICKLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Awesome place everyone very helpful. In and out no time . Thank you !!

Great priceOil change
neil12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Exceptional service as always. Thank you neil

Great priceGeneral repairs & maintenanceVehicle InspectionAuto maintenance
Denice4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Loved it . Was my first time . Very friendly as I came in . Offered me drinks or snacks . Very cozy place . Very clean , when they were done brought my car up front . Thank you for an excellent service !!

Great priceOil change
John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly staff, fast service, GREAT snacks!!!! Oh yeah I can’t forget the homemade empanada I had Friday morning. They were in a blue container and was absolutely the best. Thanks mechanics.

Great priceOil change
Dale7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always professional and friendly. Very knowledgeable about car repairs. Kelly and Dale manage a great car repair facility. I wouldn't take my SUV to any other car repair center.

Reasonable priceOil change
MaryLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

My experience was great. Everyone was knowledgeable and friendly. They were efficient and helpful. I will be back again when needed.

Great priceAir conditioningOil change
Kim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Everything is good as the owners 😃 handling all things very good with new staff on - board 😄 Thanks you much😄

Reasonable priceAuto exhaust system repairAuto water leak repairGeneral repairs & maintenance
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Been looking for a place to take care of my car care, was a very good experience so far and hope I have found it, Got fast scheduling, " I don't care for first come " They got it done in a good amount of time, Checked cars history and what it's future needs are, friendly and clean.

Great priceOil change
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ajax did a very thorough job with my recent tune up. Incredible experience, highly recommend Ajax!

Reasonable priceOil change
BryceLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Kelly and her team are so honest & great. They make you feel comfortable walking into an auto repair shop, which is rare. Their waiting room is amazing too!

Great priceAir & cabin filter replacementGeneral repairs & maintenanceOil change
Kristhian13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I had a great experience at Ajax Auto Place today. They took great care of me from start to finish and were honest about what my car needed. I really appreciated that they didn’t try to upsell me on unnecessary repairs or services. It’s refreshing to find a shop that’s straightforward, trustworthy, and focused on…

Great priceOil change
AmyLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I went to Ajax Auto Place for an oil change. They quickly checked all fluids and air filter. What I really appreciate about Ajax is they don't work on your vehicle until they come go over it with you and give you clear prices and options.

Great priceAir & cabin filter replacementOil change
Lily4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service all around!

Reasonable priceTire rotationsAuto maintenanceOil change

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 1%Not sure 3%

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