Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
Ajax Auto Place logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Ajax Auto Place

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #310Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.8★ from 361 Google reviews

📞 Call (863) 940-9004Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ajax Auto Place is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ajax Auto Place is better than 81% of auto repair shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ajax Auto Place is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ajax Auto Place is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ajax Auto Place is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ajax Auto Place is better than 94% of auto repair shops.A
94

Reviews for your job

Customers hired Ajax Auto Place for 8 kinds of job.

Ajax Auto Place for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#194 / 427
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Steering & suspension repair”

Shontez1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

I have taken 3 of my vehicles to Ajax for service and each time they were pleasant, efficient and honest people to work with, If I could them a 10 star rating I would.

Auto battery replacementSteering & suspension repairAuto maintenance
maria9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Ajax Auto Place was courteous, professional , and very honest in their appraisal. I trust them implicitly as they have always been honest in both their work and the costs associated with the repairs. The warranty and service that they offer is better than any other services that I have been offered at other shops.…

Great priceSteering & suspension repairAuto engine diagnosticBrakes
A5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The staff are excellent! I was desperate to fix the brakes on my newly bought 92 Corvette. After a Chevy dealership on Bartow Road and several other mechanic shops turned me down, Ajax mechanics gladly accepted my case as a challenge. Now I drive my new toy with pleasure and confidence. They’re excellent and…

Reasonable priceAir & cabin filter replacementSteering & suspension repairVehicle Inspection
Sheila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

These people were very helpful and they went above and beyond to help me with my car problems. These guys at Ajax did a great job fixing my car and they were very quick about it. I have and I will continue to recommend Ajax Auto Place to anyone who needs car repair. I won't take my car any where else. And they have…

Great priceSteering & suspension repairSteering & suspension replacementOil change
Darci9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super clean store with straight forward honest mechanics that do great work

Steering & suspension repairGeneral repairs & maintenanceOil change
Sierra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The shop owners and staff was very knowledgeable with my vehicle and the pricing was at a feasible fit. They ran a diagnostics test on my vehicle and explained the issue and provide me with options for a solution. BTW Drago the shops dog is the sweetest ever🥰 He’s just a baby🥰🥰🥰🥰

Electrical repairSteering & suspension repairTires
Linda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly, reliable, reasonable, honest, will bring my car back, thankyou, for all your help, car running great!

Steering & suspension replacementSteering & suspension repair
Pastor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Reasonable priceSteering & suspension repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change63—
General repairs & maintenance30—
Electrical repair16—
Air & cabin filter replacement15—
Vehicle Inspection13—
Auto engine diagnostic11—
Air conditioning11—
Auto maintenance10—

Compare with

A & D Repair Center logoA & D Repair CenterExperts Score 91Lakeland · 4.89★Gerald's Automotive - Lakeland Car Repair logoGerald's Automotive - Lakeland Car RepairExperts Score 91Lakeland · 4.93★Gibbons Auto Service logoGibbons Auto ServiceExperts Score 90Lakeland · 4.96★