Analyzing 9,863,3979.9M ReviewsFor 27,77127.8K Experts

Experts Reviews · Company report
AKA Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

AKA Automotive

Windsor, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #138Position by Experts Score among all companies we track in this category. of 809 auto repair shops · 5.0★ from 138 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.AKA Automotive is better than 96% of auto repair shops.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.AKA Automotive is better than 96% of auto repair shops.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.AKA Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.AKA Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.AKA Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.AKA Automotive is better than 57% of auto repair shops.C
57

Reviews for your job

Customers hired AKA Automotive for 8 kinds of job.

AKA Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#244 / 518
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “General repairs & maintenance”

Leanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I'm always so pleased with AKA automotive. They are good at what they do and they are honest and they usually beat the prices of anywhere else. I'm confident as a single woman to know that I can take my car here and not be taken advantage of. Always amazing customer service with a smile along with great work!

Great priceTiresGeneral repairs & maintenanceWheel alignment
Dawn14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Jason and his crew are exceptional! They are professional, efficient, and honest in everything they do. We've trusted AKA with our vehicles for many years and have always received outstanding service. We highly recommend them and will continue to do so for years to come!

Great priceGeneral repairs & maintenance
JasonLocal Guide · 122 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jason helped troubleshoot AC issue. Explained diagnostic results and options/costs to repair. I would recommend AKA Automotive.

Reasonable priceGeneral repairs & maintenanceAir conditioning
Alicia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jason is extremely kind and trustworthy. I never feel pressured or intimidated by him or any of his staff. Going to the mechanic is a universally hated experience but AKA Automotive makes it as painless as possible.

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Beth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Highly recommend AKA Automotive. They are very knowledgeable, friendly, and trustworthy. I’ve been taking my vehicles to them for years.

Reasonable priceGeneral repairs & maintenanceWheel alignment
MadTown8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The place to go for reasonably priced, professional vehicle service and the kind of customer care that makes you feel like part of the family. I always get a good explanation of the work - before and after - and never feel like I am paying for work I don't really need.

Reasonable priceTransmissionTiresGeneral repairs & maintenance
RobinLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

3 days before Christmas and our Hummer wouldn't start. Jason and his crew took a look and noted what it was but were pretty sure they couldn't get to it before Christmas as their schedule was packed! Now what? A call on Christmas Eve afternoon from AKA informed us that the Hummer was fixed and ready to go. We were…

Reasonable priceGeneral repairs & maintenance
Peter3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had a really great experience here! Even during the busy holiday rush, they managed to squeeze me in for an inspection. Jason was awesome, he took the time to go over everything with me in detail, aired-up my tires, and it didn’t even take long. Best part? They didn’t even charge me for the inspection. Can’t…

Great priceGeneral repairs & maintenance
LesleyLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would definitely recommend this company to anyone I know

Reasonable priceGeneral repairs & maintenance
Timothy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Have been taking my vehicle to AKA Automotive for the last 4 years. Jason, Erik and the crew do excellent work and are very honest which makes vehicle servicing a very enjoyable experience. Highly recommend AKA for any of your vehicle needs.

General repairs & maintenanceAuto engine diagnosticTire rotations
JenniferLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

AKA did a great job fixing up my old car and making sure it was safe for my teenage daughter to drive. Jason and staff were all friendly and professional. They did a solid, thorough job at very reasonable rates. I highly recommend!

Auto maintenanceGeneral repairs & maintenanceOil change
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

An excellent all around experience. As a return customer, I have nothing but positive things to say about Jason and his staff at AKA Automotive. Fast communications, honest and accurate quotes, quality work, knowledgeable and friendly staff. Highly recommended.

BrakesAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

AKA has worked on several of my vehicles. Always very professional, friendly, and honest. Great service at reasonable prices.

Air conditioningExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance13—
Oil change10—
Tires8—
Auto engine diagnostic6—
Wheel alignment6—
Air conditioning4—
Transmission3—
Brakes3—

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