Stan Furman11 reviewsTotal number of Google reviews Stan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work! Will use again.
- Services: General carpet cleaning
Al's Absolute Best Restoration and Cleaning Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 155 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 95%
5.0 ★★★★★ 117 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
Oct 2026latest review
Al's Absolute Best Restoration and Cleaning Services at a glance
Google reviewers rate Al's Absolute Best Restoration and Cleaning Services five stars based on one hundred and seventeen reviews. Customers frequently cite prompt scheduling, clear communication, and reasonable pricing for water damage remediation, mold inspection, and carpet or upholstery cleaning. The business is described as professional, honest, and thorough, with staff often providing detailed explanations and protective measures for property. No recurring criticisms appear in the provided excerpts, which uniformly highlight positive experiences and satisfaction with the completed work.
- Google rating: 5.0 out of 5 from 117 reviews (99% five-star).
- Reviews on this page: 117 Google reviews (111 with written comments, 10 with photos).
- Owner responses: the business replied to 85% of reviews.
- Most recent review: October 30, 2026.
- Service: Carpet Cleaning serving Hartford, Connecticut.
Data from Google, last updated November 1, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Al's Absolute Best Restoration and Cleaning Services: 100/100 on this factor. Category median: 96.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Al's Absolute Best Restoration and Cleaning Services: 99/100 on this factor. Category median: 96.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Al's Absolute Best Restoration and Cleaning Services: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Al's Absolute Best Restoration and Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Al's Absolute Best Restoration and Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
117 Google reviews we collected
- 5 stars11699%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 111 written reviews
- Praise28599%
- Complaints31%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1655%
- Reasonable1241%
- Overpriced00%
- Not sure13%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6723%
- Speed & response6222%
- Quality & results5218%
- Would recommend5218%
- Price & value279%
- Honesty & trust166%
- Communication124%
What customers talk about
We read 111 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“How nice to have a fresh clean rug in the bedroom now!”
“We couldn’t have asked for a smoother or more efficient course of action.”
“I thoroughly recommend your services to others who may wish to consider your services, I will not hesitate to contact your company in the future.”
“If you are wondering if you should or shouldn’t call this company, we highly recommend doing so.”
“Shawn’s prices are very reasonable and his work is excellent.”
“They could have easily convinced me that I needed work done but they were very upfront and honest.”
“Shawn did a phenomenal job diagnosing our attic mold issue, communicating the proper steps of action, and executing the job.”
People customers mention
- Shawn 12 reviews
- Colchester 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Al's Absolute Best Restoration and Cleaning Services for 7 kinds of job. Pick one to see what they paid and said.
Recent reviews
Tess6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Shawn did a phenomenal job diagnosing our attic mold issue, communicating the proper steps of action, and executing the job. His calm demeanor made a very stressful situation seem manageable as he guided us through the process. He was extremely reasonable and professional. We couldn’t have asked for a smoother or…
Mold mitigation
Anna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Shawn is great! He was able to schedule us within a few business days. He was professional and personable. He was very responsive. The work he did was excellent. I would highly recommend him!
Great priceMold mitigation
Bambi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Shawn returned my call that same day and explained his service . We are extremely happy with the results of the bedroom carpet. We considered removing it but thought let’s clean it first and maybe later down the road we can replace it . Well it came out beautiful. How nice to have a fresh clean rug in the bedroom…
Great priceCarpet cleaning
Luke12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I called on a Friday because I was worried about mold in my attic. They came out the next day to take a look at everything and reassured me that I was being overly cautious. They could have easily convinced me that I needed work done but they were very upfront and honest. Much appreciated and would absolutely refer them!
Great priceMold mitigationMold remediation
Jacquie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I called Al’s Absolute Best late Friday afternoon, and to my surprise, Shawn came the next morning to locate a leak in my kitchen ceiling that had puzzled two plumbers and a leak detection company. He was able to identify it fairly quickly, and connected me to a company to fix the problem. I’m definitely impressed…
Val1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
After talking with other bigger advertised companies I found Shawn after looking for a locally family owned business who actually cares. They were quick to, polite , honest , fair and very clean! I highly recommend them!
Flood restorationFlood cleanup
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 12 | $170–$334 |
| Mold mitigation | 11 | — |
| Carpet cleaning | 11 | $163–$310 |
| Water removal | 7 | — |
| Flood restoration | 4 | — |
| Mold remediation | 3 | — |
| Flood cleanup | 3 | $189–$614 |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 117 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Tess & Matt6 reviewsTotal number of Google reviews Tess has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShawn did a phenomenal job diagnosing our attic mold issue, communicating the proper steps of action, and executing the job. His calm demeanor made a very stressful situation seem manageable as he guided us through the process. He was extremely reasonable and professional. We couldn’t have asked for a smoother or more efficient course of action. Thank you, Shawn, for calming our nerves and making the cleaning and remedial process as seamless as possible. If you are wondering if you should or shouldn’t call this company, we highly recommend doing so. We are so happy that we did!
- Services: Mold mitigation
Response from the owner · a day ago
Tess and Matt, Thank you so much for the wonderful review! Im really happy I was able to calm your nerves and provide peace of mind while correcting the issues! We take mold remediation very seriously, and im glad we were able to put together and execute a solid plan for you!
Anna Ackroyd3 reviewsTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShawn is great! He was able to schedule us within a few business days. He was professional and personable. He was very responsive. The work he did was excellent. I would highly recommend him!
- Price assessment: Great price
- Services: Mold mitigation
- Response time: 1–2 hr
Response from the owner · a day ago
Thank you Anna! We love the feedback, and appreciate you taking the time to leave a review! Im so happy I was able to remediate the mold problem and get your bathroom put back together in a timely manner! We are always here if any other cleaning or restoration needs arise!
Bambi Stone2 reviewsTotal number of Google reviews Bambi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleShawn returned my call that same day and explained his service . We are extremely happy with the results of the bedroom carpet. We considered removing it but thought let’s clean it first and maybe later down the road we can replace it . Well it came out beautiful. How nice to have a fresh clean rug in the bedroom now! Shawn’s prices are very reasonable and his work is excellent.
- Price assessment: Great price
- Services: Carpet cleaning
- Response time: 0–1 hr
Response from the owner · a week ago
Bambi- Thank you so much for the wonderful review! We’re thrilled we could bring your bedroom carpet back to life and help you get more enjoyment out of it. It’s always great when a good carpet cleaning can make such a big difference! We truly appreciate your kind words about our service and pricing, and thank you for choosing Al’s Absolute Best. We look forward to helping you again in the future!” — Shawn, Al’s Absolute Best
Luke Marino12 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called on a Friday because I was worried about mold in my attic. They came out the next day to take a look at everything and reassured me that I was being overly cautious. They could have easily convinced me that I needed work done but they were very upfront and honest. Much appreciated and would absolutely refer them!
- Price assessment: Great price
- Services: Mold mitigation, Mold remediation
- Response time: 0–1 hr
Response from the owner · a month ago
Luke- Thank you for taking the time to leave a review! We appreciate the kind words and look forward to helping you out If you ever need us down the road! Mold can be a very serious problem, but I’m glad that in your case it was nothing to worry about!
Jacquie O7 reviewsTotal number of Google reviews Jacquie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called Al’s Absolute Best late Friday afternoon, and to my surprise, Shawn came the next morning to locate a leak in my kitchen ceiling that had puzzled two plumbers and a leak detection company. He was able to identify it fairly quickly, and connected me to a company to fix the problem. I’m definitely impressed and would highly recommend them. I would absolutely use them in the future.
Response from the owner · a month ago
Jacquie- Thank you for the review! I’m so glad I was able to determine the cause of your mysterious water damage! We network with the best local contractors and I know you will be very happy with the repair service we provided!
Val Brew1 reviewTotal number of Google reviews Val has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAfter talking with other bigger advertised companies I found Shawn after looking for a locally family owned business who actually cares. They were quick to, polite , honest , fair and very clean! I highly recommend them!
- Services: Flood restoration, Flood cleanup
Response from the owner · a month ago
Val- Thank you for the review! I’m so glad we could help clean up your basement after the flood and that you were satisfied with our services!
Marlene Ayers5 reviewsTotal number of Google reviews Marlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAl's Absolute Best Restoration and Cleaning Services is like the old-time company that return calls, do what they say they are going to do, completes the job when they say they will and best of all, does it all with exceptional quality. I was a hysterical woman with a flooded basement weeks ago and within hours of making the call to Al's I felt like everything was under control. I cannot recommend them enough and feel so lucky to have found them
Response from the owner · a month ago
Marlene, We cannot thank you enough for your kind words! A flooded basement is a true emergency, and we are so glad we could jump into action and give you back your peace of mind. Thank you for recognizing our commitment to old-school customer service and exceptional quality.
Janice O'BrienLocal Guide · 11 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was pleasantly surprised how wonderful the rugs looked as well as the kitchen tile floor after your cleaning. I had thought about hiring a better known franchise company but opted to employ your services after reading the outstanding reviews. Upon meeting you, I knew I made the right choice. You were prompt, respectful, and professional. Not only does the cleaning look great but I know that my asthma/allergies will improve due to your diligence to cat dander removal. I thoroughly recommend your services to others who may wish to consider your services, I will not hesitate to contact your company in the future.
- Price assessment: Great price
- Services: Carpet cleaning, Service not listed
Response from the owner · 2 months ago
Janice- Thank you so much for choosing Al’s Absolute Best for for your tile and rug cleaning! We look forward to cleaning for you again in the future!
Jessica Lyons11 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service. Always prompt, and their work is thorough and professional, quality cleaning. I have relied on Al’s Absolute Best for 20 years!
- Price assessment: Great price
- Services: General carpet cleaning
Al's Absolute Best Restoration and Cleaning Services on Google Maps →
Business details
- Address: 255 Boretz Rd, Colchester, CT 06415
- Phone: (860) 537-1594
- Website: alcleanscarpet.com
- Service area: Hartford, CT