Analyzing 7,509,6067.5M ReviewsFor 21,16221.2K Experts

Experts Reviews · Company report
Al's Absolute Best Restoration and Cleaning Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Al's Absolute Best Restoration and Cleaning Services

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 117 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Al's Absolute Best Restoration and Cleaning Services is better than 100% of carpet cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Al's Absolute Best Restoration and Cleaning Services is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Al's Absolute Best Restoration and Cleaning Services is better than 99% of carpet cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Al's Absolute Best Restoration and Cleaning Services is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Al's Absolute Best Restoration and Cleaning Services is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Al's Absolute Best Restoration and Cleaning Services is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Al's Absolute Best Restoration and Cleaning Services for 7 kinds of job.

Al's Absolute Best Restoration and Cleaning Services for mold mitigation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Mold mitigation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Mold mitigation”

Tess6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Shawn did a phenomenal job diagnosing our attic mold issue, communicating the proper steps of action, and executing the job. His calm demeanor made a very stressful situation seem manageable as he guided us through the process. He was extremely reasonable and professional. We couldn’t have asked for a smoother or…

Mold mitigation
Anna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Shawn is great! He was able to schedule us within a few business days. He was professional and personable. He was very responsive. The work he did was excellent. I would highly recommend him!

Great priceMold mitigation
Luke12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I called on a Friday because I was worried about mold in my attic. They came out the next day to take a look at everything and reassured me that I was being overly cautious. They could have easily convinced me that I needed work done but they were very upfront and honest. Much appreciated and would absolutely refer them!

Great priceMold mitigationMold remediation
PeterLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Highly recommend Al’s (& Shawn) came home from vacation to a basement that flooded from a malfunctioning dehumidifier; soaked our carpet!! Shawn came to us immediately, on a Sunday and remediated the issue, extracted the water and set up drying fans and stopped the oder and cleaned the carpet … even put the carpet…

Water removalMold mitigationGeneral carpet cleaning
CharlesLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Basement flooded in Moodus CT due to the 4th of July storm that hit the area. Entire basement had 1/2 inch of water. Shawn was quick to respond. He drained the water and dried out the basement. Additionally he sanitized the basement to prevent any mold growth. I appreciated his responsiveness and I found his pricing…

Great priceWater removalMold mitigation
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Shawn was super responsive, very knowledgeable, and went way above and beyond. He even put up with my pups bugging him while he was working! They saved my home from extensive further damage! HIGHLY RECOMMEND

Customer photo from John's reviewCustomer photo from John's review
Water removalMold mitigation
Jesse5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Al’s came in to save the day. My Glastonbury, CT home was affected by winter storm Fern. Ice dams formed causing total water saturation inside two of my room. Al’s Absolute Best, lead by Shawn, responded quickly, evaluated, removed damaged material, dried, remediated, and performed a spotless clean up. The…

Great priceWater removalMold mitigationMold remediation
Haley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Efficient , fast , professional, timely and friendly . We had an emergency basement flood , he was my first phone call, answered right away and was there within 45 minutes. Came with everything he needed , and was very thorough even with anything he had to explain.

Flood restorationFlood cleanupWater removal
deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great work ethic! Very nice and trustworthy!

Not sureFlood restorationWater removalMold mitigation
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Shawn and his assistant were on time. They did a very thorough job and left my house so clean! I feel much better about the house now that it’s been cleaned.

Reasonable priceMold mitigation
Josh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Shawn was super helpful and put in a lot of good work fixing our attic situation.

Mold mitigation

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 55%Reasonable 41%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning12$170–$334
Mold mitigation11—
Carpet cleaning11$163–$310
Water removal7—
Flood restoration4—
Mold remediation3—
Flood cleanup3$189–$614

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