Auto repair shop · El Paso, TX · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%69+16.7Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty80−2Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#164 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 25%
4.7★★★★★375 Google reviews · 20 photos
90%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Alameda Auto Electric 4.7 out of 5 based on 375 reviews, noting that the owner responds to 98% of feedback. Customers frequently praise the shop for diagnosing complex electrical issues that other mechanics could not resolve, highlighting honest pricing, clear communication, and punctual service. However, some low-star reviews criticize the shop for charging higher than dealership rates, providing incorrect diagnoses, and lacking follow-up support after repairs are completed.
Google rating: 4.7 out of 5 from 375 reviews (90% five-star).
Reviews on this page: 375 Google reviews (315 with written comments, 7 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 31, 2026.
Service: Auto Repair Shop serving El Paso, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Alameda Auto ElectricAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alameda Auto Electric: 79/100 on this factor. Category median: 90.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alameda Auto Electric: 69/100 on this factor. Category median: 87.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alameda Auto Electric: 80/100 on this factor. Category median: 100.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alameda Auto Electric: 97/100 on this factor. Category median: 100.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alameda Auto Electric: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alameda Auto Electric: 100/100 on this factor. Category median: 61.A
100
Bar = this company · dark tick = category median.
Star ratings
375 Google reviews we collected
4.7of 5
5 stars33790%
4 stars92%
3 stars31%
2 stars41%
1 star226%
Praise vs complaints
Phrases our text analysis found in 315 written reviews
96%praise
Praise56996%
Complaints234%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3649%
Reasonable3345%
Overpriced34%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results12321%
Staff & attitude11920%
Would recommend8815%
Price & value8314%
Speed & response8214%
Honesty & trust5910%
Communication386%
What customers talk about
We read 315 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent customer service and outstanding attention to detail.”
“…ine and spent a couple of thousands to rewire it completely and very poor work O, he also leaves your vehicle on the street with the keys and open wi…”
“The staff was friendly, professional, and attentive to customer needs.”
“friendly, fast and reasonable prices - I highly recommend them!”
“Wouldnt recommend to anybody.”
“Expert work, great customer service, and reasonable pricing.”
“He did the job but then tried to rip me off by over charging.”
“They gave me an estimate, very reasonable, and it was ready the same day.”
“I spent two days calling to get my car repaired, and they kept giving me an arrival time, but they never showed up.”
“Randy and Mario are knowledgeable, dependable, and always willing to go the extra mile to help.”
“One of the mechanics said all the parts were brand new which he lied parts were not original and I have to go pay somewhere else for the job he didn’t do”
“Alameda Electric figured out what was wrong and explained in a way I could understand what needed to be done.”
“Two weeks later, no communication, representative said it was the speed sensor, we checked the speed sensor with his own equipment and showed that the…”
People customers mention
Mario22 reviews
Randy19 reviews
Zaul4 reviews
Jeep3 reviews
Accord3 reviews
Saul3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alameda Auto Electric for 8 kinds of job. Pick one to see what they paid and said.
Rraul11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 16 hours ago★★★★★
This place rocks!!! Mario and Randy are the best mechanics that I have ever dealt with. They are extremely honest and reliable. When nobody wanted to touch my Lexus (this other electrical shop claimed it was too difficult), these guys just took on it flawlessly. They follow up with you on a regular basis and their…
Great priceElectricalEngine repairOil change
PPaul9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
3rd time I went there. Starters came out better than new and work flawlessly. Expert work, great customer service, and reasonable pricing.
JJulio2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Excellent customer service and outstanding attention to detail. The staff was friendly, professional, and attentive to customer needs. A great experience overall!
Ffoe4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They are the best when it comes to electrical. These guys fixed my 2013 ram when no one else could.
Great priceElectrical repair
MMichelle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Anything electrical, i come here and they always do a great job ! And communicate with you along the way ! I recommend (:
DDrLocal Guide · 428 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★
Mario did a great job helping me.
The owner, he does not take care off the customer after the sale.
Weigh your options. At least one great mechanic but no service after the sale.
This place rocks!!! Mario and Randy are the best mechanics that I have ever dealt with. They are extremely honest and reliable. When nobody wanted to touch my Lexus (this other electrical shop claimed it was too difficult), these guys just took on it flawlessly. They follow up with you on a regular basis and their recommendations are always for the customer benefit and nothing else. Highly recommended!!!!
Price assessment: Great price
Services: Electrical repair, Battery service, Tires, General repairs & maintenance
Services: Electrical, Engine repair, Oil change
Response from the owner · 2 years ago
Thank you so much for your awesome review, Raul! We're thrilled to hear that Mario and Randy could help with your Lexus. Your kind words mean a lot to us. We look forward to assisting you again in the future!
P
Ponciano Diaz4 reviewsiTotal number of Google reviews Ponciano has written across all businesses on Google Maps, not just this one.
It's our commitment to provide great service, and we're glad to hear that our efforts align with your expectations. Your trust is valued, and we look forward to serving you with the same level of honesty and excellence in the future. If there's anything specific you appreciated or if you have any further feedback, please feel free to share. Thanks again for choosing our services!
P
Paul Jaquez9 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Excellent customer service and outstanding attention to detail. The staff was friendly, professional, and attentive to customer needs. A great experience overall!
Price assessment: Reasonable price
Services: Electrical repair, Air & cabin filter replacement
Response from the owner · a week ago
Hi Julio!
Thank you for this wonderful review! We're thrilled to hear that you had such a great experience with our team and that you felt so well taken care of.
We appreciate you choosing us and look forward to helping you again whenever you need us! 🚗✨
R
Ray Robles3 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Anything electrical, i come here and they always do a great job ! And communicate with you along the way ! I recommend (:
Response from the owner · a week ago
Hi Michelle!
Thank you for this wonderful review! We're always glad to be your go-to spot whenever electrical needs come up, and keeping you informed every step of the way is something our team truly prioritizes.
We appreciate you trusting us and look forward to helping you again whenever you need us! 🚗✨
D
Dr Don Ammon (Dr. Don)Local Guide · 428 reviewsiTotal number of Google reviews Dr has written across all businesses on Google Maps, not just this one.
Mario did a great job helping me.
The owner, he does not take care off the customer after the sale.
Weigh your options. At least one great mechanic but no service after the sale.
Price assessment: Reasonable price
Services: Air conditioning
Response from the owner · a week ago
Thank you for your feedback, Dr. Don. We're glad to hear that Mario provided you with a positive experience, and we'll be sure to share your kind words with him.
We're disappointed to learn that your overall impression of our business has changed, considering Mario is the owner. Providing excellent service is important to us, both during and after a repair, and we take concerns about the customer experience seriously.
We appreciate your business and the opportunity you gave us to work on your vehicle. If there's anything we can do to get your review back to 5 stars, please ask for Randy and mention this review.
