Analyzing 5,827,1615.8M ReviewsFor 16,09716.1K Experts

Experts Reviews · Company report
Albert Auto Service Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%4+0.3Craft & service penalty97−0.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Albert Auto Service Inc

Cedar Rapids, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.9★ from 1,150 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Albert Auto Service Inc is better than 85% of oil change services.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Albert Auto Service Inc is better than 77% of oil change services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Albert Auto Service Inc is better than 97% of oil change services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Albert Auto Service Inc is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Albert Auto Service Inc is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Albert Auto Service Inc is better than 4% of oil change services.F
4

Reviews for your job

Customers hired Albert Auto Service Inc for 8 kinds of job.

Albert Auto Service Inc for auto brake replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto brake replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Auto brake replacement”

CharlesLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Straight shooters. Fix only what needs fixing.

Reasonable priceTiresGeneral repairs & maintenanceAuto A/C recharge
Peggy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Always take my vehicle's to Albert's on J Street. Honest, reliable,friendliest staff. Chad is the owner and always does what is right for his customers.

Great priceAir & cabin filter replacementExhaustGeneral repairs & maintenance
annLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing service! Fair, honest and great price! Do yourself a favor and go here before anyone else

Auto brake replacementBrakesGeneral repairs & maintenance
BrianLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They replaced several of my front suspension parts and did an alignment for $1100 cheaper than another shop quoted me for the same work. These guys took care of me and are Great to work with! Super Nice people. Highly Recommend!

A/C installation & repairAir & cabin filter replacementAuto A/C recharge
RussellLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Chad and his employees are always great to work with. They work on my employer's vehicles and have worked on my family's personal vehicles for a long time. I've never had to go back because something wasn't fixed right. I'd recommend him quickly to anyone.

Auto brake repairAuto brake replacementBrakes
malcom2 years ago★★★★★

Rating only, no written review.

Auto brake replacementBrakesOil change
Gwen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto brake replacementGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 45%Reasonable 45%Overpriced 0%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Oil change150—
General repairs & maintenance127—
Tires59—
Brakes49—
Auto engine diagnostic48—
Engine repair45—
Steering & suspension repair45—
Wheel alignment45—

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