Analyzing 7,667,4487.7M ReviewsFor 21,69121.7K Experts

Experts Reviews · Company report
Alchemy Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%89+23.2Value 15%100+15.2Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Alchemy Automotive

Columbia, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #81Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 75 Google reviews

📞 Call (931) 505-4440Request a call backWebsite ↗

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alchemy Automotive is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alchemy Automotive is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alchemy Automotive is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alchemy Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alchemy Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alchemy Automotive is better than —% of auto repair shops.–
—

Reviews for your job

Customers hired Alchemy Automotive for 8 kinds of job.

Alchemy Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#208 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 10 Google reviews tagged “General repairs & maintenance”

DonnaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

They take time to explain to me what needs to be done & why

Reasonable priceGeneral repairs & maintenanceVehicle safety inspectionAuto maintenance
Shawn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have been happy with Matt & Chris and the work they have done for multiple vehicles of mine. They do great work and have always communicated well. They also do a great job of being thoughtful of what really needs to be repaired/replaced. Better experience than a dealership for sure.

General repairs & maintenanceEngine repairAuto brake replacement
Rebecca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Found this shop recently after doing a google search for Jeep repair. Staff were great at communicating & explaining the diagnostics. Honest & fair pricing. Multiple types of communication phone call, text, & email for follow ups & appointment confirmations. I found that helpful. Easy to make an appointment online too.

Great priceGeneral repairs & maintenance
Rochele7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★

UPDATE: Update: I appreciate that Alchemy Automotive took the time to respond to my original review. I also understand that every story has two sides and that businesses naturally want to defend their work. However, my review has never been about proving who was technically right or wrong. It has always been about…

OverpricedGeneral repairs & maintenance
Kameron3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

These guys always know what they are doing. Very helpful and descriptive with their answers. They do great work and I only bring my vehicles to them.

Great priceGeneral repairs & maintenanceAuto maintenanceService not listed
VikingLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I trust these guys to work on my ‘49 F1. They take pride in what they do.

Customer photo from Viking's review
Great priceGeneral repairs & maintenance
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everything was great! Matt even drove my truck to my house after he worked on it and I took him back to the shop, do to me being new to the area with no family to help get me a ride. Matt at Alchemy Automotive is family now!! Highly recommend!

Great priceGeneral repairs & maintenance
amandaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Hands down best service. Chris and Matt always get me in as soon as I need them to do anything to my car. 10/10 recommend to anyone in Columbia looking for a mechanic!

Great priceGeneral repairs & maintenanceVehicle safety inspectionAuto maintenance
Nate13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great customer experience with these guys. They were super professional and knowledgeable in servicing my truck. Communication was great, and prices were really fair! Will definitely go back to them again. As a technician myself, I am happy to say I found them as a trust worthy shop.

Auto engine diagnosticEngine repairGeneral repairs & maintenance
DeniseLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 40%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance10—
Engine repair6—
Oil change5—
Brakes5—
Auto maintenance4—
Transmission repair4—
Auto brake replacement3—
Auto engine diagnostic3—

Compare with

Mayberry's All Things Automotive logoMayberry's All Things AutomotiveExperts Score 94Columbia · 4.94★ColorKraft Auto Refinishers logoColorKraft Auto RefinishersExperts Score 81Columbia · 4.83★Ford of Columbia Service logoFord of Columbia ServiceExperts Score 80Columbia · 4.85★