Security system supplier · Austin, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%72+20.3Replies to reviews 8%100+8.2Craft & service penalty99−0.1Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 35 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 24%
4.8★★★★★505 Google reviews · 23 photos
92%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Alert 360 Home & Business Security Austin at a glance
Customers frequently praise the punctuality, professionalism, and communication of on-site technicians during installations and repairs. Positive feedback also highlights reasonable pricing and effective integration of indoor and outdoor cameras with the mobile app. However, lower-rated reviews identify recurring issues with the central customer service department, citing slow response times, billing errors, and difficulties reaching representatives for support or contract modifications.
Google rating: 4.8 out of 5 from 505 reviews (92% five-star).
Reviews on this page: 505 Google reviews (326 with written comments, 2 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 24, 2026.
Service: Home Automation Installer serving Austin, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alert 360 Home & Business Security Austin: 82/100 on this factor. Category median: 95.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alert 360 Home & Business Security Austin: 72/100 on this factor. Category median: 94.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alert 360 Home & Business Security Austin: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alert 360 Home & Business Security Austin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alert 360 Home & Business Security Austin: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
505 Google reviews we collected
4.8of 5
5 stars46392%
4 stars173%
3 stars82%
2 stars20%
1 star153%
Praise vs complaints
Phrases our text analysis found in 326 written reviews
96%praise
Praise48996%
Complaints184%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17835%
Speed & response11623%
Quality & results10421%
Would recommend418%
Communication347%
Price & value224%
Honesty & trust122%
What customers talk about
We read 326 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He’s knowledgeable, dependable, and clearly takes pride in his work.”
“…twice to get the charge refunded (the woman that answered was pretty rude by the way), last agent I spoke to told me the refund should've been made ri…”
“Technician was on time (early in fact), fast, and courteous.”
“Shoutout to Jacob for going above and beyond with his attention to detail during installation.”
“By far the worst security company we've encountered.”
“We truly appreciate his dedication and highly recommend him!”
“I still don't recommend them and wouldn't go back to them even if their service was free.”
“The sales rep and the techs that came out had great communication .”
“Fantastic service, friendly and knowledgable all at a competitive price.”
“ere is nothing good about this company from billing cycling failure over charges bc they cannot get there service team informed on whats going on t…”
“Cameron Lavergne is genuinely one of the best techs we’ve ever worked with.”
People customers mention
Steve6 reviews
Kennard5 reviews
Jacob4 reviews
Gilbert3 reviews
Group3 reviews
King3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alert 360 Home & Business Security Austin for 4 kinds of job. Pick one to see what they paid and said.
NNesanLocal Guide · 118 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very happy with the indoor/outdoor cameras and the integration with the Alert360 app. Install went very smoothly. Shoutout to Jacob for going above and beyond with his attention to detail during installation.
MMathilde13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Arrived promptly. Fixed issues. very quickly. Replaced almost all batteries. Very friendly and professional.
LLisa-Marie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The entire process was easy! The sales rep and the techs that came out had great communication . Pricing was very reasonable as well. Highly recommend!
CCinthiaLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cameron Lavergne is genuinely one of the best techs we’ve ever worked with. He went above and beyond to resolve our issue, made sure everything was working properly, and is always available when we need help. He’s knowledgeable, dependable, and clearly takes pride in his work. We truly appreciate his dedication and highly recommend him!
PPam14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very friendly and helpful. I couldn't get my video to playback but he helped me get it all working! Wonderful!
LLAMPLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Had a great service experience with Kennard today. Thanks for the upgrades, the tutorial, and your professionalism!
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, William! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
N
Nesan LawrenceLocal Guide · 118 reviewsiTotal number of Google reviews Nesan has written across all businesses on Google Maps, not just this one.
Very happy with the indoor/outdoor cameras and the integration with the Alert360 app. Install went very smoothly. Shoutout to Jacob for going above and beyond with his attention to detail during installation.
Response from the owner · a week ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Nesan! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
M
Mathilde Flores13 reviewsiTotal number of Google reviews Mathilde has written across all businesses on Google Maps, not just this one.
Arrived promptly. Fixed issues. very quickly. Replaced almost all batteries. Very friendly and professional.
Response from the owner · Edited 2 weeks ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Mathilde! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
T
Tom Prindible4 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Resolved our issue quickly. Technician was friendly.
Response from the owner · 4 weeks ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Tom! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
P
Patrick Tyler4 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Patrick! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
L
Lisa-Marie McGaughey9 reviewsiTotal number of Google reviews Lisa-Marie has written across all businesses on Google Maps, not just this one.
The entire process was easy! The sales rep and the techs that came out had great communication . Pricing was very reasonable as well. Highly recommend!
Response from the owner · a month ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Lisa-marie! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
C
Cinthia AngellLocal Guide · 26 reviewsiTotal number of Google reviews Cinthia has written across all businesses on Google Maps, not just this one.
Cameron Lavergne is genuinely one of the best techs we’ve ever worked with. He went above and beyond to resolve our issue, made sure everything was working properly, and is always available when we need help. He’s knowledgeable, dependable, and clearly takes pride in his work. We truly appreciate his dedication and highly recommend him!
Response from the owner · a month ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Cinthia! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
P
Pam Jolly14 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Very friendly and helpful. I couldn't get my video to playback but he helped me get it all working! Wonderful!
Response from the owner · 2 months ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Pam! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
L
LAMP AuthorLocal Guide · 34 reviewsiTotal number of Google reviews LAMP has written across all businesses on Google Maps, not just this one.
Had a great service experience with Kennard today. Thanks for the upgrades, the tutorial, and your professionalism!
Response from the owner · 3 months ago
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Lamp! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
J
Julie Eckert18 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Thank you for the amazing 5-star review. It's wonderful to hear that you're happy with your Alert 360 security system, Julie! Our Austin team takes pride in providing top-notch service and technology to all of our TX customers. Thank you for choosing Alert 360 Home Security. If you ever have any other questions or concerns, please do not hesitate to call us @ (512) 568-3200.
