iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★471 Google reviews · 24 photos
99%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$614typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Alex & Bros Plumbing 5/5 based on 471 reviews, with the owner responding to all feedback. Customers frequently praise punctuality, same-day emergency availability, transparent pricing, and clear communication during services like water heater installation, drain cleaning, and pipe repair. Common themes include professional conduct, honest assessments, and clean work areas. One recurring criticism involves unexpected price increases for additional repairs discovered mid-job and initial fixes that did not fully resolve underlying clogs.
Google rating: 5.0 out of 5 from 471 reviews (99% five-star).
Reviews on this page: 471 Google reviews (457 with written comments, 36 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 17, 2026.
Service: Drain Cleaning Service serving Peoria, Arizona.
Data from Google, last updated October 27, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Alex & Bros Plumbing PeoriaDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alex & Bros Plumbing Peoria: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alex & Bros Plumbing Peoria: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alex & Bros Plumbing Peoria: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alex & Bros Plumbing Peoria: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alex & Bros Plumbing Peoria: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alex & Bros Plumbing Peoria: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
471 Google reviews we collected
5.0of 5
5 stars46899%
4 stars10%
3 stars10%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 457 written reviews
99%praise
Praise1,25699%
Complaints101%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3347%
Reasonable3651%
Overpriced00%
Not sure11%
$614+22% vs typical drain cleaning services
Middle half of what 57 customers paid ($305–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response29323%
Staff & attitude25120%
Would recommend22218%
Quality & results18615%
Price & value13611%
Communication1008%
Honesty & trust786%
What customers talk about
We read 457 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had an emergency over the weekend and was very impressed with how quickly they got back to me.”
“Alex is extremely knowledgeable, professional, and is a great guy to boot.”
“We will definitely be using Alex for future plumbing needs and highly recommend him!”
“Can't recommend this company more highly!”
“Our water heater started leaking and Alex came out the next morning and did a fantastic job with installing a replacement.”
“Had an issue with our toilet not working properly and Alex was out here the next day and immediately was able to diagnose and fix the problem.”
“They helped us choose a new toilet at a great price, picked it up, and delivered it for a very reasonable fee.”
“Alex explained everything clearly and went above and beyond to correct poor sealing from the original installation and help prevent future leaks.”
“Pricing was transparent from start to finish, and the final bill matched the phone quote exactly.”
People customers mention
Simon10 reviews
Phoenix7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alex & Bros Plumbing Peoria for 8 kinds of job. Pick one to see what they paid and said.
Ben8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Alex & Bros plumbing was outstanding! We needed to replace our old toilet. They helped us choose a new toilet at a great price, picked it up, and delivered it for a very reasonable fee. Alex explained everything clearly and went above and beyond to correct poor sealing from the original installation and help…
Paid $800–1,000Great priceToilet repair
Will9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great experience. Provided some good info to help me decide what I need, info the other quoters missed. Price was good compared to the others, and included labor warranty to match the water heater warranty. Will definitely call them next time I need plumbing help.
K.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We had a surprise leak on our irrigation pipe that connected to our main water line. Alex was able to fit us in ASAP to get it all fixed up. He is very knowledgeable and explains what is happening and what needs to be done. We have used him 5 times for various pipe repair in our aging house and we are always happy with his work.
Paid $200–400Great pricePlumbing pipe repairOutdoor plumbing system repair
daniel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Alex did a great job in the plumbing service that I needed. I would recommend this company to anyone who has plumbing needs.
Paid $600–800Reasonable priceFaucet repair
Jason2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Needed a repair done on an exterior hose bib. Alex & Bros services were flawlessly executed. Great communication, timely & fair price! If you’re looking for this type of trades person for plumbing, look no further.
Paid $200–400Reasonable pricePlumbing pipe repair
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Alex responded immediately and arrived on time. Competed the repair within the timeframe he advised at the beginning of the repair.
Paid $400–600Reasonable pricePlumbing pipe repairFaucet repairOutdoor plumbing system repair
I had an emergency over the weekend and was very impressed with how quickly they got back to me. I was also very grateful for how quickly they said they could get out to me - SAME DAY! They were very professional and amazing service!
I highly recommend them for all plumbing needs.
Response from the owner · a week ago
Thank you very much Melissa for your kind words!
John PaskachLocal Guide · 16 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Our water heater started leaking and Alex came out the next morning and did a fantastic job with installing a replacement. Alex is extremely knowledgeable, professional, and is a great guy to boot. We will definitely be using Alex for future plumbing needs and highly recommend him! Thank you, Alex!
Services: Water heater installation
Response from the owner · a week ago
John, we truly appreciate your recommendation. We're glad we could get you up and running fast and enjoy your new water heater.
R8 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Alex & Bros plumbing was outstanding! We needed to replace our old toilet. They helped us choose a new toilet at a great price, picked it up, and delivered it for a very reasonable fee. Alex explained everything clearly and went above and beyond to correct poor sealing from the original installation and help prevent future leaks. Pricing was transparent from start to finish, and the final bill matched the phone quote exactly. Excellent communication, fair pricing, and quality work—highly recommend Alex & Bros Plumbing!
Price assessment: Great price
Price: $800–1,000
Services: Toilet repair
Response from the owner · 3 weeks ago
Ben, thank you very much for your recommendation and support for our small family business!!
Brian Fennemore3 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Alex came and repaired a lot of issues I was having in my old house. He made good suggestions and was upfront on everything. Left all of the work areas clean and I felt like the cost was fair!
Great experience. Provided some good info to help me decide what I need, info the other quoters missed. Price was good compared to the others, and included labor warranty to match the water heater warranty. Will definitely call them next time I need plumbing help.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 3 weeks ago
Will, it was great working with you and truly appreciate your positive feedback!!
K. Kemmerle1 reviewiTotal number of Google reviews K. has written across all businesses on Google Maps, not just this one.
We had a surprise leak on our irrigation pipe that connected to our main water line. Alex was able to fit us in ASAP to get it all fixed up. He is very knowledgeable and explains what is happening and what needs to be done. We have used him 5 times for various pipe repair in our aging house and we are always happy with his work.
Price assessment: Great price
Price: $200–400
Services: Plumbing pipe repair, Outdoor plumbing system repair
Response from the owner · a month ago
Kevin, we always strive for excellence and show up anytime those plumbing issues arise. Thank you for supporting our small family business!!
Linda Howell3 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
