Tree service · West Covina, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 88%
5.0★★★★★46 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers consistently describe Alex Tree Service as punctual, efficient, and thorough, noting that crews arrive on schedule and complete work quickly. Customers frequently highlight the company's meticulous cleanup, which often leaves properties cleaner than before, along with careful handling of landscaping and surrounding areas. Pricing is viewed as competitive and reasonable for services including large tree removal, stump grinding, and pruning. With a perfect 5-star rating from 46 reviews, the business is noted for its professional communication and attention to detail, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 46 reviews (100% five-star).
Reviews on this page: 46 Google reviews (45 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Stump Removal Service serving West Covina, California.
Data from Google, last updated October 26, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Alex Tree ServiceStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alex Tree Service: 100/100 on this factor. Category median: 97.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alex Tree Service: 98/100 on this factor. Category median: 97.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alex Tree Service: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alex Tree Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alex Tree Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
5.0of 5
5 stars46100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
98%praise
Praise11198%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price660%
Reasonable440%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2724%
Staff & attitude2522%
Speed & response2421%
Would recommend2018%
Price & value1110%
Communication33%
Honesty & trust33%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Alex tree service did an outstanding job for a great price on my large front tree and a backyard tree was overhanging from the neighbors yard onto the…”
“I appreciate that they walk the yard before starting, identify things that could be damaged by falling branches and make certain remove or protect them.”
“The crew was extremely polite, worked efficiently, and the cleanup made the entire yard look better than when they arrived.”
“They were pleasant, quick, and incredibly thorough with every aspect of their commitment.”
“I highly recommend Alex's Tree Service and look forward to contacting them again in the near future.”
“They did a super great job on our old overgrown Chinese Elm, great price too!”
“Somehow, and I cannot explain how due to the size of the tree with huge trunk/root system, the FULL curb was left intact, nary an added crack.”
“I honestly don't know if they were the cheapest price, but they give excellent value, which in my opinion is the key criterion, especially for oak trees.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alex Tree Service for 7 kinds of job. Pick one to see what they paid and said.
Gabriel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Alex tree service did an outstanding job for a great price on my large front tree and a backyard tree was overhanging from the neighbors yard onto the low voltage lines and into my yard. The crew was extremely polite, worked efficiently, and the cleanup made the entire yard look better than when they arrived. Would absolutely recommend them to anyone!
Great priceTree trimming & pruning
Richard1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★
Outstanding work!
The property had been vacant and overgrown for years in Pasadena, CA. Several trees were encroaching on my neighbors yard. They cleaned up everything very thoroughly, while being very careful to avoid damaging an inoperable vintage car that was covered by branches. Alex is a good guy who takes…
Great priceTree stump grindingTree stump removalTree trimming & pruning
Mike1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Just had four palm trees cut and trimmed by Alex and his crew of six. They did an awesome job! They were all very polite and left my yard looking cleaner than the way it looked before they started. I highly recommend Alex's Tree Service and look forward to contacting them again in the near future.
Great priceTree trimming & pruning
Kitty11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a wonderful experience with Alex Tree Service. They did a fantastic huge job in a day despite occasional sprinkles. They were so polite and hard working. They cleaned up the yard completely after all the tree removals, and pine trees thinned out so I do not have to worry about the winds or El Nino rain.…
Tree stump grindingTree stump removalTree trimming & pruning
Greg10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Alex and his team were prompt, polite, and very efficient. We had three oaks long overdue for pruning, with overhangs into multiple neighboring yards, and with terrible access to boot. They prepped, tarped, thoroughly cleaned, and restored all four yards cleaner than they were! The oaks look beautiful and balanced.…
Reasonable priceTree trimming & pruning
Ruth8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing service Alex came in with his crew did a great job cleaned up after themselves picked up every leaf in the yard. They left the place better than they found it most important. My trees look great.
Alex tree service did an outstanding job for a great price on my large front tree and a backyard tree was overhanging from the neighbors yard onto the low voltage lines and into my yard. The crew was extremely polite, worked efficiently, and the cleanup made the entire yard look better than when they arrived. Would absolutely recommend them to anyone!
Price assessment: Great price
Services: Tree trimming & pruning
Response from the owner · 2 days ago
Thank you so much for the kind review! We appreciate your business and are thrilled to hear that you were happy with our work, efficiency, and cleanup. Please don't hesitate to reach out if you ever need tree care services in the future!
Best Regards
Alex Tree Service
Richard A1 reviewiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Outstanding work!
The property had been vacant and overgrown for years in Pasadena, CA. Several trees were encroaching on my neighbors yard. They cleaned up everything very thoroughly, while being very careful to avoid damaging an inoperable vintage car that was covered by branches. Alex is a good guy who takes pride in doing a good job. On this huge job, he made sure he understood exactly how much I wanted every tree and bush trimmed back. All this at a fair price for the size of the job.
Very strongly recommended!
Price assessment: Great price
Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree removal
Response from the owner · a year ago
"We are incredibly grateful for your wonderful feedback! Transforming a property that has been vacant and overgrown for years is a massive task, and we're thrilled we could clean up everything so thoroughly. We appreciate you recognizing Alex's commitment to understanding exactly how you wanted the trees and bushes trimmed back. Knowing you found our price fair and the work outstanding is the highest compliment. Thank you for strongly recommending our services!"
Mike Salazar1 reviewiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Just had four palm trees cut and trimmed by Alex and his crew of six. They did an awesome job! They were all very polite and left my yard looking cleaner than the way it looked before they started. I highly recommend Alex's Tree Service and look forward to contacting them again in the near future.
Price assessment: Great price
Services: Tree trimming & pruning
Response from the owner · a week ago
Thank you so much for the great review! Palm trimming and property cleanup are everyday priorities for our crew, so we’re thrilled you were happy with the results. We appreciate your recommendation and look forward to working with you again!
Sincerely
Alex Tree Service
Kitty Vonvelasco11 reviewsiTotal number of Google reviews Kitty has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with Alex Tree Service. They did a fantastic huge job in a day despite occasional sprinkles. They were so polite and hard working. They cleaned up the yard completely after all the tree removals, and pine trees thinned out so I do not have to worry about the winds or El Nino rain. They were especially careful of all my new and old flower gardens too. I recommend them highly. They are so much better than services I have used in thr past.
Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree removal
Response from the owner · a week ago
Thank you so much for the fantastic review! Handling major tree removals and thinning out heavy pines safely—even with a bit of weather—is always a priority for our team, so we’re thrilled to hear you have peace of mind ahead of the wind and rain. Taking extra care around delicate flower gardens and leaving the property spotless is standard for us, and knowing we stood out from past services means a lot to our crew. We deeply appreciate your trust, business, and high recommendation!
Best Regards
Alex Tree Service
R LR5 reviewsiTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Need the option of additional stars for better than 5. Alex and his crew WAY EXCEEDED our expectant expectations. They were pleasant, quick, and incredibly thorough with every aspect of their commitment. They switched gears to include trimming another three to help the tree fix years of previous bad cuts
The removed tree? One would never know it had been there. The stump grinding work was superb; the ground is flat as a pancake.
The clean-up! Wow! Both sides of the fence, nary a leaf or dirt clod.
And to top it off, this voluntary tree was 6" from the curb, encrusted into the curb, twisted into cracks it had made. Hopeless to save the curb. We had said ok to take out the curb as needed, but Alex's crew were better than the braggy potato chip guy. Somehow, and I cannot explain how due to the size of the tree with huge trunk/root system, the FULL curb was left intact, nary an added crack.
I'm sorry. I can't find a darn thing to complain about them. Even pricing was good. AND, Alex knows his tree types and names.
It is difficult to discern responsible crews these days. I would well recommend Alex and his.
Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree removal
Response from the owner · 2 weeks ago
Thank you so much for taking the time to leave such a detailed and kind review! Preserving structural elements like your curb while completing a full removal and stump grind definitely takes extra patience and precision. We’re thrilled that our crew met every expectation and left the entire area spotless on both sides of the fence. We truly appreciate your recommendation and business!
Sincerely
Alex Tree Service
Greg Nelson10 reviewsiTotal number of Google reviews Greg has written across all businesses on Google Maps, not just this one.
Alex and his team were prompt, polite, and very efficient. We had three oaks long overdue for pruning, with overhangs into multiple neighboring yards, and with terrible access to boot. They prepped, tarped, thoroughly cleaned, and restored all four yards cleaner than they were! The oaks look beautiful and balanced. I'm glad we found this multi-generational local business and look forward to a long term relationship with them.
I honestly don't know if they were the cheapest price, but they give excellent value, which in my opinion is the key criterion, especially for oak trees. This is an experienced crew who does things right, and are worth every dollar.
I had to find a 'before' photo so you could see just how much work they did.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 2 weeks ago
Thank you so much for the fantastic review and for trusting us with your oak trees! Pruning mature oaks takes extra care and precision, especially when navigating tight spaces and neighboring property lines. We always aim to treat every yard as if it were our own, so knowing all four properties were left spotless means a lot to our team. We truly appreciate your business and look forward to working with you for years to come!
Best Regards
Alex Tree Service
Ruth Queija8 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Amazing service Alex came in with his crew did a great job cleaned up after themselves picked up every leaf in the yard. They left the place better than they found it most important. My trees look great.
Services: Tree trimming & pruning
Response from the owner · 3 weeks ago
Thank you so much for the fantastic review! I'm thrilled to hear that you're happy with how the trees turned out and that our team left your yard completely clean. Taking care of your property and making sure the trees look their best is always our top priority.
We appreciate your business and look forward to working with you again!
Best Regards
Alex Tree Service
Dane Curtis2 reviewsiTotal number of Google reviews Dane has written across all businesses on Google Maps, not just this one.
Alex Tree Service did a great job pruning our tree. They were very clean and didn’t leave any mess. We will be using them again.
Price assessment: Reasonable price
Services: Tree trimming & pruning
Response from the owner · 3 weeks ago
"Thank you for taking the time to leave us a review! Leaving the property spotless is always a priority for us. We appreciate your business and look forward to serving you next time!"
Best
Alex Tree Service
Steve Hensley1 reviewiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Very efficient, fast and cleaned up great. Truly professional.
Response from the owner · a month ago
Thank you for taking the time to share your experience! We’re thrilled to hear you were happy with our efficiency and cleanup. It was a pleasure working with you!
cathy nign6 reviewsiTotal number of Google reviews cathy has written across all businesses on Google Maps, not just this one.
They did a super great job on our old overgrown Chinese Elm, great price too!
Services: Tree trimming & pruning
Response from the owner · 2 months ago
Thank you so much for the 5-star review, Cathy! We’re thrilled to hear your Chinese Elm is looking great. We appreciate your business and look forward to helping you again in the future!
Best
Alex Tree Service
