How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%85+12Replies to reviews 7%93+6.6Craft & service penalty80−2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREAlexander Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 950 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Alexander Services for 8 kinds of job.
Alexander Services for a/c system maintenance
Clear ✕All 60 Google reviews tagged “A/C system maintenance” · showing 20
Continued great service! Had my winter inspection completed, Adam did a fantastic job. Arrived right on time, was extremely professional and did excellent work!
I couldn't be more pleased with any service provider. They were available every step of the way. The even took the initiative to communicate and responed. I highly recommend Alexander HVAC for all your needs. A job well done!!!!!!
Great experience with Charles and Alexander Services for our semi annual Tune up!
Charles did great getting our unit's drain clogged cleared and made sure our whole system was operating appropriately. We've had great experiences with Alexander Services.
Charles was great! He gave fantastic, knowledgeable service and helped us with our HVAC issues.
Derrick was very thorough and did a great job!
Derrick Bennett did a great job today performing our summer AC tune-up. He explained what he found and any recommendations for each unit. Very thorough job!
Very knowledgeable and explained everything very well. No pressure to buy stuff we didn’t need. But that is what makes Alexander great anyway. We hope we can schedule Chris for our next service appointment.
This review is for two of my houses. They are both under the maintenance care program and were both recently serviced in February 2026. This company has serviced my houses over many many years and has taken good care Of every issue that has come up. They are the whole package.!!! Same-day service when needed,…
Two thumbs up for Shed! He arrived today for service and was fantastic. Alexander’s was punctual and professional. Shawn took time to answer all of my many questions while servicing my AC units. They have unmatched customer service!! I will be recommending them to everyone I know.
Charles was prompt, courteous and friendly.
Mauricio was outstanding, he was able to diagnose and fix a long time airflow issue that we have had in our master bedroom for years. He was friendly, efficient and professional at all times. Very satisfied, highly recommend.
Jordan H took care of my units today, cleaning them up and checking out everything. He was professional, on time and helpful. I trust him and that is paramount for me.
Customer rep was outstanding, and the technician they sent, Anthony Martinez and his team mate, both diagnosed the issue very quick, and explained how the capacitator was going bad and needed replacement. They were very profesional and seemed knowledgeable, thank you guys for your services.
Very professional technician fixed the issue immediately. I appreciate it.
Team Alexander's did it again!!!! I just had my mid-year check up and everything is working fine and ready for the summer season. Supervisor John is outstanding. After the service check he outlined some options for upcoming calls. No pressure from John at all. He gave his recommendations and is working up a quote…
Jordan was exceptional today! He was very professional, thorough and took time to explain everything he did. I am very pleased with this service call!!
Awesome people to do business with!! Update 7/15! What an Awesome company to help with the AC system! Get done fast, correct, and with a reasonable cost. Their technician John was an honest professional who made my wife and I feel comfortable with the diagnostic and repair. I will have them back anytime and they also offer plumbing and electrical repair!
Every aspect of our service call was excellent: the office staff handling the call and keeping us updated, the technician that was professional, very competent, and explained the repairs needed and the follow-up. Great job.
Pre-established semi-annual HVAC maintenance
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 110 | $19–$176 |
| A/C system maintenance | 60 | $27–$529 |
| HVAC system repair | 47 | $83–$1.2k |
| A/C system repair | 32 | $202–$998 |
| Repair HVAC | 30 | — |
| Heating system maintenance | 18 | $19–$166 |
| Heating system repair | 16 | $39–$946 |
| Install AC | 15 | $1.4k–$2.8k |
