Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise Alexander Services for punctual arrivals, clear communication, and professional handling of HVAC, plumbing, and electrical repairs. The company holds a 4.8 rating from 950 reviews, with the owner responding to 77 percent of them. However, lower-rated feedback highlights recurring issues with unexpected billing, such as trip charges for estimates or diagnostic fees that exceed quoted costs, alongside complaints about unresolved technical problems.
Data from Google, last updated October 27, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
950 Google reviews we collected
Phrases our text analysis found in 727 written reviews
Price verdicts customers left with their Google review
Middle half of what 55 customers paid ($104–$858) · gold mark = category median.
How often each topic comes up in the written reviews
We read 727 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He's knowledgeable and has experience of the institution regarding plumbing.”
“They’re extremely disorganized and unprofessional in my experience.”
“From the initial estimate to the installation of our new HVAC unit, everything was handled professionally and efficiently.”
“The entire process was smooth, and the quality of service exceeded our expectations.”
“Worst service ever seen, their service prices are too high $292 per lb refrigerant for temp fix is insane.”
“Used Alexander for an issue with my HVAC and they resolved it with fair pricing and honest feedback about the system my builder installed.”
“…e trap of diagnostics refund $98, since their prices are so high not worth it and also the same day service they initially schedule as last appointmen…”
“The even took the initiative to communicate and responed.”
“…video recording of the sputtering, which was acknowledged but never followed up on.…”
“We highly recommend them to anyone needing HVAC service or a new system installed.”
“…s unresolved, and the series of significant errors makes me unable to recommend them for anything beyond simple maintenance.…”
“We're so glad to have found this company (honest, dependable, service done the right the first time).”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Alexander Services for 8 kinds of job. Pick one to see what they paid and said.
Exceptional, friendly, professional service from Gerald who fixed a sewer line drainage problem.
prompt and friendly. found the issue and resolved it quickly. Previous tech from AC repair forgot to turn gas back on after replacing coil this summer.
I couldn't be more pleased with any service provider. They were available every step of the way. The even took the initiative to communicate and responed. I highly recommend Alexander HVAC for all your needs. A job well done!!!!!!
Jordan is always professional, courteous and efficient! We are very glad he is our technician!
Very professional, knowledgeable and respectful of our home while doing a difficult repair.
Naturally, the A/C stopped working the day we hit 90 degrees. The tech came out same day & diagnosed & repaired it in @ 45 min; <$300 AMAZING! I will continue to use Alexander. They have always done right by me.
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 110 | $19–$176 |
| A/C system maintenance | 60 | $27–$529 |
| HVAC system repair | 47 | $83–$1.2k |
| A/C system repair | 32 | $202–$998 |
| Repair HVAC | 30 | — |
| Heating system maintenance | 18 | $19–$166 |
| Heating system repair | 16 | $39–$946 |
| Install AC | 15 | $1.4k–$2.8k |
4.8 ★★★★★ 950 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Technician was very polite. Service was very well preformed. Look forward to working with Alexander Services in the future
Gerald is AWESOME! He's knowledgeable and has experience of the institution regarding plumbing. He fixed the water leak in my yard and provides excellent customer service! Alexander Services is a great company and I always call them with my plumbing needs! Again, many thanks, to Gerald!
Love your review Wil! thank you. Don’t forget we do Heating, Air and Duct Cleaning.
We couldn’t be happier with our experience! From the initial estimate to the installation of our new HVAC unit, everything was handled professionally and efficiently. The technicians were knowledgeable, courteous, respectful, and took the time to answer our questions and make sure everything was done right. The entire process was smooth, and the quality of service exceeded our expectations. It’s not always easy to find a company that delivers this level of customer service, but these guys absolutely did! We are 100% satisfied with the technicians, the installation, and the overall experience. We highly recommend them to anyone needing HVAC service or a new system installed. Excellent service all around!
Continued great service! Had my winter inspection completed, Adam did a fantastic job. Arrived right on time, was extremely professional and did excellent work!
Exceptional, friendly, professional service from Gerald who fixed a sewer line drainage problem.
So glad Gerald helped get your drain fixed. Thank you for trusting Alexander Services.
prompt and friendly. found the issue and resolved it quickly. Previous tech from AC repair forgot to turn gas back on after replacing coil this summer.
Thank you for the five-star review. We always appreciate your support.
I couldn't be more pleased with any service provider. They were available every step of the way. The even took the initiative to communicate and responed. I highly recommend Alexander HVAC for all your needs. A job well done!!!!!!
Thank you Scott for the wonderful review. We are so happy that you were happy ;)
Excellent dervice. Shedrick, the Technician who performed the work, is very proffesional, knowledgeable, and respectful. Highly recommend his services.
Thank you for your kind review! We’re glad Shedrick provided excellent service and that you appreciated his professionalism, knowledge, and respect. We’ll be happy to share your feedback with him. Thank you for recommending Alexander Services!
Jordan is always professional, courteous and efficient! We are very glad he is our technician!
Thank you for your kind words! We’re so glad you’ve had such great experiences with Jordan. We’ll be sure to share your compliments with him. We appreciate you choosing Alexander Services!
Have used them for years, always great service great results.
Thank you Bela for sharing your experience with us. We appriciate you!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
