How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%85+12Replies to reviews 7%93+6.6Craft & service penalty80−2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREAlexander Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 950 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Alexander Services for 8 kinds of job.
Alexander Services for a/c system maintenance
Clear ✕All 60 Google reviews tagged “A/C system maintenance”
Continued great service! Had my winter inspection completed, Adam did a fantastic job. Arrived right on time, was extremely professional and did excellent work!
I couldn't be more pleased with any service provider. They were available every step of the way. The even took the initiative to communicate and responed. I highly recommend Alexander HVAC for all your needs. A job well done!!!!!!
Great experience with Charles and Alexander Services for our semi annual Tune up!
Charles did great getting our unit's drain clogged cleared and made sure our whole system was operating appropriately. We've had great experiences with Alexander Services.
Charles was great! He gave fantastic, knowledgeable service and helped us with our HVAC issues.
Derrick was very thorough and did a great job!
Derrick Bennett did a great job today performing our summer AC tune-up. He explained what he found and any recommendations for each unit. Very thorough job!
Very knowledgeable and explained everything very well. No pressure to buy stuff we didn’t need. But that is what makes Alexander great anyway. We hope we can schedule Chris for our next service appointment.
This review is for two of my houses. They are both under the maintenance care program and were both recently serviced in February 2026. This company has serviced my houses over many many years and has taken good care Of every issue that has come up. They are the whole package.!!! Same-day service when needed,…
Two thumbs up for Shed! He arrived today for service and was fantastic. Alexander’s was punctual and professional. Shawn took time to answer all of my many questions while servicing my AC units. They have unmatched customer service!! I will be recommending them to everyone I know.
Charles was prompt, courteous and friendly.
Mauricio was outstanding, he was able to diagnose and fix a long time airflow issue that we have had in our master bedroom for years. He was friendly, efficient and professional at all times. Very satisfied, highly recommend.
Jordan H took care of my units today, cleaning them up and checking out everything. He was professional, on time and helpful. I trust him and that is paramount for me.
Customer rep was outstanding, and the technician they sent, Anthony Martinez and his team mate, both diagnosed the issue very quick, and explained how the capacitator was going bad and needed replacement. They were very profesional and seemed knowledgeable, thank you guys for your services.
Very professional technician fixed the issue immediately. I appreciate it.
Team Alexander's did it again!!!! I just had my mid-year check up and everything is working fine and ready for the summer season. Supervisor John is outstanding. After the service check he outlined some options for upcoming calls. No pressure from John at all. He gave his recommendations and is working up a quote…
Jordan was exceptional today! He was very professional, thorough and took time to explain everything he did. I am very pleased with this service call!!
Awesome people to do business with!! Update 7/15! What an Awesome company to help with the AC system! Get done fast, correct, and with a reasonable cost. Their technician John was an honest professional who made my wife and I feel comfortable with the diagnostic and repair. I will have them back anytime and they also offer plumbing and electrical repair!
Every aspect of our service call was excellent: the office staff handling the call and keeping us updated, the technician that was professional, very competent, and explained the repairs needed and the follow-up. Great job.
Pre-established semi-annual HVAC maintenance
Fantastic company and employees! Very knowledgable and high-quality work.
Great experience! on time, knowledgeable and extremely professional.
Great customer service and very knowledgeable technicians in all fields. Their membership program is top notch and a great value. Id recommend to anyone needing hvac, plumbing, or electrical work.
The best hvac and plumming in the triangle! They offer deals and warranties that no one else does and even has a membership for discounts!
Dan from Alexander Services came to do my Annual tune-up last week. I joke that I have a "love/hate" relationship since I have a 16yr old Carrier unit but Dan was very thorough and gave my Systems a clean bill of health so hopefully they keep plugging along. Dan couldn't have been more professional and courteous.…
We have used them 2 years in a row for heat & Ac service. Recommend them to everyone
Everybody I dealt with at Alexander Services was friendly, polite, and seemed to have my best interest in mind.
Good service
Reliable courteous timely
⭐️⭐️⭐️⭐️⭐️ Five Stars all the way! Hunter, Skyler, Steven and Brandon were all AMAZING! Hunter and Steven even took the extra time to help me understand my new home and safety shut off area’s. Above and beyond for sure. Thank you!!!
Willie Beale came and did an excellent job
The technician was very knowledgeable, took time to explain issues that were found and the options I has for repair.
Great service, quick responses, took time to explain all the details and options for solving our issue. Would definitely recommend!
Please allow me to tell you how pleased I am with my HVAC Technician, John! He was AMAZING! John diagnosed the problem quickly (which appeared to be poor work from a previous company) and was able to get the HVAC running properly again. In addition, John thoroughly explained to me what he was doing and what the…
Alexander Services always respond to our calls quickly and always on time. We have used their services for several years and would highly recommend them to all our friends and neighbors. Great work!
Skyler Courter was our tech and did a great job. He took his time, did all the test on our York HP, and answered all my questions.
They are alway friendly, on time, and do a great job!
Great service. On time. Repair done right. Very pleased with the work performed. Will highly recommend. My service person Derrick did a great job. Thanks Alexander. Had my spring service done. My Tech Cody did a great job. I'm good to go for the summer. Thanks again Alexander.
11/10. Super informative. Fast turnaround. No cut corners. Very happy with everything.
Very satisfied with the quality of their service. Arrived when they were supposed to and texted to say the tech was on his way. Tech was efficient and professional. Diagnosed our problem quickly. The parts needed were ordered and we are on their schedule to finish the repair. Office staff was very helpful and prompt in returning phone calls.
Service was great. Derrick arrived on time. He was very nice and efficient. Explained what he was doing and the results. I was very pleased with the service.
Alexander Heating and A/C is a fantastic business. They are honest and really look out for their customers. Everyone I’ve interacted with has been very professional and helpful. I highly recommend them!
Alexander was an absolute nightmare. We did two installs with them as the first one was rocky (the workers dropped the unit down our attic stairs) but they made it right... the second install was awful - beyond awful - and it failed the Wake County Inspection due to a gas leak in my home. THEN... to make things…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 110 | $19–$176 |
| A/C system maintenance | 60 | $27–$529 |
| HVAC system repair | 47 | $83–$1.2k |
| A/C system repair | 32 | $202–$998 |
| Repair HVAC | 30 | — |
| Heating system maintenance | 18 | $19–$166 |
| Heating system repair | 16 | $39–$946 |
| Install AC | 15 | $1.4k–$2.8k |
