How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%85+12Replies to reviews 7%93+6.6Craft & service penalty80−2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREAlexander Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 950 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Alexander Services for 8 kinds of job.
Alexander Services for HVAC system maintenance
Clear ✕All 111 Google reviews tagged “HVAC system maintenance” · showing 80
Very professional, knowledgeable and respectful of our home while doing a difficult repair.
Always timely and professional!
Had an AC issue today and they were able to get it fixed the same day.
Charles was informative and professional with our semi annual hvac servicing.
Great experience with Charles and Alexander Services for our semi annual Tune up!
I just had my annual maintenance check and tune up done on my 2 HVAC units. The technician was very knowledgeable, professional, and friendly. When he completed the service he explained everything he had done and answered all my questions.
Very professional and explained the proposed repair work very well. Will definitely use them again for any future needs.
Charles just came and did the PM work on our HVAC system. Very knowledgeable and passed along a couple of good tips to make things better. Highly recommend!
HVAC check up. Timely, respectful and summarized understandably.
Charles did a great job on the spring tune up
Charles was very knowledgeable, worked efficiently, made me feel like I actually understand hvac as he explained my system to me after the tune up. 10/10 service
Charles was great! He gave fantastic, knowledgeable service and helped us with our HVAC issues.
Charles did our spring tune-up today and was lovely!
Derrick was very thorough and did a great job!
They are reliable and knowledgeable and have saved me a lot of money
Derrick Bennett did a great job today performing our summer AC tune-up. He explained what he found and any recommendations for each unit. Very thorough job!
Informative, courteous and competent!
Alexander Services always does an excellent job with my HVAC and plumbing needs. Their technicians like Chris always thoroughly assess and explain what's needed and the work that is done, even if it's a simple tune-up. Highly recommend!
We use HVAC, electrical and plumbing services. Always on time and great to deal with. Another good experience today with some electric work by Robert.
Charles was great! He showed up to the appointment on time and was thorough with the evaluation of our system. Highly recommend Charles for anyone’s HVAC needs
Wonderful service. Charles arrived on time and clearly explained everything that would take place. He took pictures to help me understand how my system was performing and answered all my questions.
Chris was very thorough and professional while performing my furnace check up.
Our technician, Shed, was great! He did a complete system check and maintenance and explained everything in detail.
Jordan was very courteous. He explained what he was going to do during visit. He replaced air filters as well.
Charles was extremely helpful and informative…and able to fit through the crawl space. 😬
Charles was very thorough and informative.
Quick, thorough, respectful service. I always trust a service person from Alexander Services.
Charles was prompt, courteous and friendly.
Excellent same day service on our heating unit. Charles was prompt, courteous and knowledgeable about our unit. Highly recommend Alexander Heating and tech Charles Collins
I want to commend Chris for the informative and thorough job he did performing maintenance on our furnace/air conditionaner. He corrected a gas presure incoming to the furnance. He measured presure at 10lbs and corrected it to 3.5 lbs. Chris was polite and complete in performing maintenance. He was very qualified…
Communicated well. Friendly. Not techs fault but our 8am appointment shifted to a 130pm appointment gradually.
Chris was great. Quick and efficient. Changed out dirty filters as well.
Same day service! AC wasn’t working, he did a complete inspection of the entire HVAC system, targeted the problems and fixed them. I am so appreciative. Signed up for annual maintenance, this is an excellent company. ***UPDATE: Well my HVAC unit finally gave out, and they were able to schedule an install of an…
We had a multi-part, frustrating experience trying to resolve a furnace issue over the last year. I want to start by saying the technicians from Alexander Services were consistently on time, professional, and very friendly. This is why I am giving two stars instead of one. However, the repeated failures to…
Updated 2025 If you use Alexander, I would strongly encourage you to look into your unit. It seems ours was never taken care of for years, though we had their service plan. Things that should have been cleaned during maintenance weren't. The gas pressure was set too high. The last time they came out for regular…
Jordan, the technician, performed my fall HVAC system maintenance. He was very professional, knowledgeable, and personable. I am confident my HVAC system is in good condition for the upcoming season after Jordan gave me a comprehensive analysis of its status.
I’m very impressed with Alexander Services! They are prompt, courteous, and professional. I have their phone number on speed dial - they have never disappointed!
Jordan H took care of my units today, cleaning them up and checking out everything. He was professional, on time and helpful. I trust him and that is paramount for me.
The hvac techs who did the work were excellent. They are a true value to the company. Alexander heating has always provided great service.
I highly recommend Alexander Heating and Air. I turned to Alexander 16 years ago, they have consistently delivered top-notch service and professionalism, every time. Their team is knowledgeable, efficient, and always a pleasure to work with. What truly sets them apart is not just their technical expertise, but…
Thomas was an excellent technician. Courteous, professional and easy to talk to.
Very professional technician fixed the issue immediately. I appreciate it.
Brandon James was prompt and polite. He took great care with our service. Very thorough and didn’t rush. Appreciate a job well done. He was very thorough and explained to me in detail the services he performed and showed me pictures of my system to illustrate his points.
I got my biannual hvac tuneup done on 5/21/25. Thomas was the technician that came out. He arrived on time and was very professional. He took the time to explain everything that was being done and when he was finished, he let me know and again asked if I had any questions. This was definitely a 5 star service call and Thomas was a major reason why.
We met Ryan, the service provider, and were very happy with his work. He checked our HVAC system as part of regular seasonal maintenance and did a good job reporting his findings. We appreciated his honesty and diligence.
The technician was polite, knowledgeable, and personable.
Alexander HVAC and plumbing was great. They came the next day after the part we needed came in called and finished the job quickly. Willie and his tech were very professional and they worked diligently to complete the repairs.
Excellent service. The technician was on time and very thorough in explaining the issues that were going on with my air conditioner. His honesty and professionalism were very much appreciated. I’m relatively new to using Alexander, but I’m very much impressed so far. I would definitely recommend them to anyone needing service.
Outstanding service.
James did a great job. Arrived on time, replaced the part, answered all my questions, no problems ir surprises.
Great experience! on time, knowledgeable and extremely professional.
Great customer service and very knowledgeable technicians in all fields. Their membership program is top notch and a great value. Id recommend to anyone needing hvac, plumbing, or electrical work.
The best hvac and plumming in the triangle! They offer deals and warranties that no one else does and even has a membership for discounts!
Left an email message in middle of night as our AC was not working received text at 7:30am for an appointment at noon same day. AWESOME!!!!! Thanks!!
Dan from Alexander Services came to do my Annual tune-up last week. I joke that I have a "love/hate" relationship since I have a 16yr old Carrier unit but Dan was very thorough and gave my Systems a clean bill of health so hopefully they keep plugging along. Dan couldn't have been more professional and courteous.…
Great Service and very knowledgeable. Good all around team
The person called to let me know the time of arrival, arrived on time and provided professional service I will use Alexander services again,
Biannual system maintenance with Skyler and partner. Very thorough and courteous as usual. Took time to explain the minor issues they found.
Alexander had always been easy to work with and today was no exception. Derrick was efficient, knowledgeable and friendly. Thanks, Derrick.
Great job by David with my yearly maintenance.
We have been using Alexander for close to a decade and their service is always impeccable. The current tech assigned to us, John, always goes out of his way. Six stars if there were six to select.
Outstanding service, as usual. Service and maintain HVAC, Always very satisfied with service.
⭐️⭐️⭐️⭐️⭐️ Five Stars all the way! Hunter, Skyler, Steven and Brandon were all AMAZING! Hunter and Steven even took the extra time to help me understand my new home and safety shut off area’s. Above and beyond for sure. Thank you!!!
Had Alexander out for repair and tune up. John and Shawn were polite, provided good updates and info about their work and completed it on time and at a reasonable rate.
Daniel came out to check on our struggling HVAC. He did a thorough examination, clearly explained what was wrong, and then presented multiple options at a range of prices. At no point was he pushy or tried to up-sell us. He answered all of our questions so that we could make an informed decision. Excellent, professional service!
We had Skylar come out last week and then John came out today. Both were incredibly helpful, professional, and kind. From the service coordinator that assisted us in scheduling our visits to the techs that came out and serviced our unit, all were very professional and helpful! Thank you!!
Please allow me to tell you how pleased I am with my HVAC Technician, John! He was AMAZING! John diagnosed the problem quickly (which appeared to be poor work from a previous company) and was able to get the HVAC running properly again. In addition, John thoroughly explained to me what he was doing and what the…
Skyler Courter was our tech and did a great job. He took his time, did all the test on our York HP, and answered all my questions.
Everyone at Alexander Services is professional, courteous and knowledgeable. My technician was thorough, prompt, and did an excellent job when servicing my HVAC system. He explained what he did and was very helpful. It is a pleasure to to have such a dependable group of people to work with.
Cody was extremely helpful, took the time to explain what he was doing, what kind of challenges I should be mindful of, when to call etc. Really appreciate it.
The service technician was extremely nice and proficient. The prices however were ridiculous. Would not recommend based on cost. I found another company to recharge the AC with refrigerant at a much lower cost.
We use Alexander services for our “twice a year” heating and cooling maintenance. They are very professional from the time you call to schedule the maintenance, to saying ‘thank you and good bye’ to the tech at the end of the service. BUT, for me, the true test of a solid company is what happens when something goes…
I'm out of town. My daughter called and told me my furnace wasn't working. I told her to call Alexander's. They came the next morning, got the part and repaired the furnace that day.
I entered into a service contract with Alexander Services because they had done some repair work on my old home and had excellent reviews. My wife and I bought a new construction home in 2018 With a brand new carrier dual HVAC system. During their second or third maintenance visit the tech discovered mold growing on…
Very efficient service
Always good
11/10. Super informative. Fast turnaround. No cut corners. Very happy with everything.
Receptionists were friendly, responsive, and knowledgeable. Was able to get a weekend diagnostic and a followup repair appointment for Monday from a last-minute call. The two technicians were thorough and courteous (wore masks, and boots when inside). Jason was able to find a leak in our line set that two previous…
When our AC was out, Alexander worked us into the schedule same day (called at 8am), and had the system fixed 3 business days later, which was a lot faster than I was anticipating since they had to order the part. They showed up on time for both appointments (a rarity in the service world). Highly recommend.
Great company that is both fair and fast. Derrick did a very good job!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 110 | $19–$176 |
| A/C system maintenance | 60 | $27–$529 |
| HVAC system repair | 47 | $83–$1.2k |
| A/C system repair | 32 | $202–$998 |
| Repair HVAC | 30 | — |
| Heating system maintenance | 18 | $19–$166 |
| Heating system repair | 16 | $39–$946 |
| Install AC | 15 | $1.4k–$2.8k |
