How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%85+12Replies to reviews 7%93+6.6Craft & service penalty80−2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREAlexander Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 950 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Alexander Services for 8 kinds of job.
Alexander Services for HVAC system repair
Clear ✕All 48 Google reviews tagged “HVAC system repair” · showing 40
Excellent dervice. Shedrick, the Technician who performed the work, is very proffesional, knowledgeable, and respectful. Highly recommend his services.
Naturally, the A/C stopped working the day we hit 90 degrees. The tech came out same day & diagnosed & repaired it in @ 45 min; <$300 AMAZING! I will continue to use Alexander. They have always done right by me.
Had an AC issue today and they were able to get it fixed the same day.
Professional, qualified, efficient and punctual. Excellent service.
Alexander HVAC always does a fantastic job. They were very responsive and had a technician out very quickly. Jarod was my tech and he was extremely professional, careful while in the home and resolved my issues very quickly. He went above and beyond to help me and I could not ask for better service.
Charles came out, quickly assessed my HVAC issue and fixed the problem. Now my daughters will stop complaining Daddy it's hot!
Excellent work, quick and we are happy for the repair results
Arrived home from traveling to an 88 degree home, called Alexander and their technician showed up in 30min. Within an hour both units were up and running. Excellent!
Very professional and explained the proposed repair work very well. Will definitely use them again for any future needs.
Charles did great getting our unit's drain clogged cleared and made sure our whole system was operating appropriately. We've had great experiences with Alexander Services.
Jordan deserves s 5 star!!! He was wonderful with his experience. Keep to hold him! Thanks Andrea
Informative, courteous and competent!
Great service from Charles Collins today. He methodically and efficiently got to the bottom of an HVAC issue we were having, and elevated within the company another complex issue we have been unable to resolve. Charles is a great representative of Alexander Services. He is polite, well-spoken, friendly, and…
Shed and Chris were terrific. I appreciate how professional they were.
This review is for two of my houses. They are both under the maintenance care program and were both recently serviced in February 2026. This company has serviced my houses over many many years and has taken good care Of every issue that has come up. They are the whole package.!!! Same-day service when needed,…
Another praise-worthy service call from Alexander HVAC! Their service continues to be outstanding. From my morning call to the office because I had no heat, to the same-day excellent, professional and friendly service provided by technician Edward Collins, I continue to be very happy to have Alexander as my HVAC service provider.
Charles was efficient and exceptionally professional in the two visits he made. His experience was obvious and the rest of the team matched his professionalism. The required part was ordered, received and installed within two days.
Charles was very professional, and punctual. He had the knowledge to quickly and accurately diagnose the issue I was having with my HVAC. He took care of ordering the part and helped me look into the warranty of the system. Turns out, the warranty did end up covering the part cost but not labor, saving me over…
Due to the unusually cold weather we've been having our furnace drainage pipe was completely frozen and we were without heat for a couple days. Charles came out and worked hard to thaw out the pipe and get things working again. He could have easily said "you'll just have to wait until it melts" and went on with his…
Alexander Services was amazing. They got my furnace up and running just in time before the winter storm Fern hit, and their communication throughout the process was top notch. The technician, Charles, came in, knew exactly what to do, and had everything working quickly. Super professional, responsive, and easy to…
Chris got our heat back up & running in minutes Alexander service always take care of they’re customers
Technician came over my house to diagnose a mini-split air conditioning that did not provide any more cooling or heating. They found a leak at the valve core and low on R32 refrigerant due to the leak. The technician could not fix the issue because did not have the proper tools to replace the valve core, also…
These guys are the BEST ! Super responsive, great customer service, and awesome pricing. Highly, highly recommended!!!!! Omar is awesome!! 2025: Jordan Holt is the best. He was out today to fix the furnace and really took great care of us. He was patient, courteous and super easy to work with. Alexander…
Same day service! AC wasn’t working, he did a complete inspection of the entire HVAC system, targeted the problems and fixed them. I am so appreciative. Signed up for annual maintenance, this is an excellent company. ***UPDATE: Well my HVAC unit finally gave out, and they were able to schedule an install of an…
Jordan, the service technician, is very skilled and professional. I appreciate his honesty and integrity.
Great jobs by both technicians. Even had additional items on the truck that they were able to install same day.
Jordan H took care of my units today, cleaning them up and checking out everything. He was professional, on time and helpful. I trust him and that is paramount for me.
Lost my AC on a Friday night, called Saturday spoke to an actual human, they were able to have a technician come by 8am Monday, turned out the unit’s condensation drain clogged shutting off the compressor. Simple fix.
I highly recommend Alexander Heating and Air. I turned to Alexander 16 years ago, they have consistently delivered top-notch service and professionalism, every time. Their team is knowledgeable, efficient, and always a pleasure to work with. What truly sets them apart is not just their technical expertise, but…
Very nice Technician, Jordan, promptly took care of the problem!
Very responsive and great communication. They were out in a few hours of the call to diagnose the issue. Friendly technicians and staff. Jordan was the original tech who diagnosed the problem. Ryan and Rob did the repair. All 3 of them were very knowledgeable and super hard working. The repair was pricey but it…
Awesome people to do business with!! Update 7/15! What an Awesome company to help with the AC system! Get done fast, correct, and with a reasonable cost. Their technician John was an honest professional who made my wife and I feel comfortable with the diagnostic and repair. I will have them back anytime and they also offer plumbing and electrical repair!
Alexander Services is always responsive and it's easy to find appointments. I have had experience working with their HVAC and plumbing departments and they always do a good job, do not try to upsell. I will continue to do business with them.
I had an issue where my AC unit stopped working. I called Alexander Services Sunday morning as it was going to be an extremely hot day. They have 24/7 service and had a technician at my house that morning. Within three minutes, the technician knew exactly what the problem was. My capacitor had failed, and my AC unit…
Great experience! on time, knowledgeable and extremely professional.
Great customer service and very knowledgeable technicians in all fields. Their membership program is top notch and a great value. Id recommend to anyone needing hvac, plumbing, or electrical work.
The best hvac and plumming in the triangle! They offer deals and warranties that no one else does and even has a membership for discounts!
Yhey did a great job.
Left an email message in middle of night as our AC was not working received text at 7:30am for an appointment at noon same day. AWESOME!!!!! Thanks!!
Derrick came out and solved our issue with our heating system-'our heat would just quit. Derrick found we had an issue with the gas valve and replaced it. I found Derrick to be an outstanding young man who knows his work! He was very polite, on-time, and performed his work in a timely manner. I spoke with Terri on…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 110 | $19–$176 |
| A/C system maintenance | 60 | $27–$529 |
| HVAC system repair | 47 | $83–$1.2k |
| A/C system repair | 32 | $202–$998 |
| Repair HVAC | 30 | — |
| Heating system maintenance | 18 | $19–$166 |
| Heating system repair | 16 | $39–$946 |
| Install AC | 15 | $1.4k–$2.8k |
