How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%85+12Replies to reviews 7%93+6.6Craft & service penalty80−2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREAlexander Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 950 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Alexander Services for 8 kinds of job.
Alexander Services for heating system installation
Clear ✕All 12 Google reviews tagged “Heating system installation”
The Alexander team is great. From sales team to installation, courteous, professional and skilled. A pleasure to work with.
Same day service! AC wasn’t working, he did a complete inspection of the entire HVAC system, targeted the problems and fixed them. I am so appreciative. Signed up for annual maintenance, this is an excellent company. ***UPDATE: Well my HVAC unit finally gave out, and they were able to schedule an install of an…
I highly recommend Alexander Heating and Air. I turned to Alexander 16 years ago, they have consistently delivered top-notch service and professionalism, every time. Their team is knowledgeable, efficient, and always a pleasure to work with. What truly sets them apart is not just their technical expertise, but…
Niko and Joshua were awesome, very polite and answered questions. I've use this business for several years for plumbing and heating and air. They are very honest, respectful and trustworthy! Fair pricing!
Alexanders is always there and willing to help. We've had 3 units replaced and they're always willing to take the time to find just the right product for our needs.
Alyssa G in customer service is the backbone of the company! Communication is everything when your HVAC is out, and she is second to none with her followup. This is the primary reason Alexander has earned my business.
Our heat pump went out on Christmas Day, Alexander Services come out the next day. Handled the need for a replacement. Scheduled the installation of the new unit. We are very pleased with our new system. Thanks to Wendy, Frank, Cody and all who got us comfortable in our home again.
Install went well overall, did not pass inspection first time, waiting on new inspection. Still waiting on final receipt showing paid in full even as I have requested several times.
Alexander was an absolute nightmare. We did two installs with them as the first one was rocky (the workers dropped the unit down our attic stairs) but they made it right... the second install was awful - beyond awful - and it failed the Wake County Inspection due to a gas leak in my home. THEN... to make things…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 110 | $19–$176 |
| A/C system maintenance | 60 | $27–$529 |
| HVAC system repair | 47 | $83–$1.2k |
| A/C system repair | 32 | $202–$998 |
| Repair HVAC | 30 | — |
| Heating system maintenance | 18 | $19–$166 |
| Heating system repair | 16 | $39–$946 |
| Install AC | 15 | $1.4k–$2.8k |
