How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%75+18.2Value 14%85+12Replies to reviews 7%93+6.6Craft & service penalty80−2Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREAlexander Services
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 30 water softener repair · 4.8★ from 950 Google reviews
Report card
Percentile vs other water softener repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Alexander Services for 8 kinds of job.
Alexander Services for install AC
Clear ✕All 15 Google reviews tagged “Install AC”
HVAC install techs Derek and Dave showed up on time and had the mini-split system up and running long before lunch! Owner did final inspection to make sure we were ready for city inspection. Great team!
We had a great experience with Alexander Services Air Conditioning and Heating. From the first phone call to the completed job, their team was professional, knowledgeable, and efficient. Derric and David arrived on time, explained everything clearly and had us up and running. We’re grateful for their honesty and quality service. Highly recommended!!
Derek and David were on time, professional, and did an outstanding job installing our new 3 ton HVAC and furnace. Thanks for the great service and we look forward to continuing to do business with Alexander Services in the future!
We have used Alexander for years to maintain our systems, so we also decided to go with them to replace our old builder installed HVAC. Jayson and Connor were extremely polite and friendly, worked diligently all day, respected our home by wearing shoe covers, thoroughly cleaned up after themselves and patiently…
Lovely business run by a local family! Staff is so kind and caring. ❤️
Alexanders is always there and willing to help. We've had 3 units replaced and they're always willing to take the time to find just the right product for our needs.
We enjoy using this company. They’re on time and reliable. Would recommend.
Update June 2021: I just had Alexander replace my upstairs AC and furnace. As has been my experience for years, they do quality work and have great people, The installers were skilled and professional and the office staff was great. The prices were very good and I like the York products10 year parts and labor…
Our heat pump went out on Christmas Day, Alexander Services come out the next day. Handled the need for a replacement. Scheduled the installation of the new unit. We are very pleased with our new system. Thanks to Wendy, Frank, Cody and all who got us comfortable in our home again.
Install went well overall, did not pass inspection first time, waiting on new inspection. Still waiting on final receipt showing paid in full even as I have requested several times.
Alexander was an absolute nightmare. We did two installs with them as the first one was rocky (the workers dropped the unit down our attic stairs) but they made it right... the second install was awful - beyond awful - and it failed the Wake County Inspection due to a gas leak in my home. THEN... to make things…
I recently bought a much older home, that came with a ton of HVAC issues on the two separate systems in the house. Over the last year I have used Alexander Heating and Air for numerous (but completely unrelated) heating and AC issues. They are always super responsive, professional, and polite. I am a first time home…
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 110 | $19–$176 |
| A/C system maintenance | 60 | $27–$529 |
| HVAC system repair | 47 | $83–$1.2k |
| A/C system repair | 32 | $202–$998 |
| Repair HVAC | 30 | — |
| Heating system maintenance | 18 | $19–$166 |
| Heating system repair | 16 | $39–$946 |
| Install AC | 15 | $1.4k–$2.8k |
