Photography studio · Kent, WA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%92+13Replies to reviews 7%93+6.6Momentum penalty43−5.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#189 of 201 photographersiPosition by Experts Score among all companies we track in this category. · better than 6%
4.9★★★★★180 Google reviews · 24 photos
97%five-star reviews
4.55★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Alicen Lum Photography 4.9 out of 5 based on 180 reviews, noting the owner responds to 73% of comments. Clients frequently praise the studio's punctual communication, fair pricing, and flexible scheduling for maternity, newborn, and family sessions. Photographers are described as patient and helpful in posing subjects, ensuring comfortable environments for children. The provided excerpts contain no low-star reviews, so no recurring criticisms are evident in the data.
Google rating: 4.9 out of 5 from 180 reviews (97% five-star).
Reviews on this page: 180 Google reviews (142 with written comments, 10 with photos).
Owner responses: the business replied to 73% of reviews.
Most recent review: October 13, 2026.
Service: Photographer serving Kent, Washington.
Data from Google, last updated November 1, 2026.
Score profile vs other photographers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
Alicen Lum PhotographyPhotographers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alicen Lum Photography: 85/100 on this factor. Category median: 99.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alicen Lum Photography: 79/100 on this factor. Category median: 99.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alicen Lum Photography: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alicen Lum Photography: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alicen Lum Photography: 43/100 on this factor. Category median: 100.C
43
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alicen Lum Photography: 93/100 on this factor. Category median: 62.A
93
Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
4.9of 5
5 stars17597%
4 stars21%
3 stars11%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 142 written reviews
99%praise
Praise19899%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price533%
Reasonable960%
Overpriced17%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend5829%
Staff & attitude5628%
Quality & results3518%
Speed & response2111%
Communication168%
Price & value95%
Honesty & trust53%
What customers talk about
We read 142 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We’re so grateful for her work and would highly recommend Alicen to anyone looking for a talented and kind photographer.”
“Can't recommend her enough!”
“From the start, Alicen was prompt in replying to texts/emails and was very friendly and kind.”
“We had an amazing experience with Alicen for our newborn photo shoot.”
“She was also very responsive and quick with scheduling, and we were able to get in right away, which we really appreciated.”
“Communication was also excellent throughout the process.”
“Pricing was very reasonable and affordable, no hidden fees.”
“She created such a warm, friendly, and lighthearted environment during the shoot, which made it genuinely fun and enjoyable for our family.”
People customers mention
Seattle4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alicen Lum Photography for 5 kinds of job. Pick one to see what they paid and said.
EEmilyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I worked with Alicen for my maternity photos, and it was a lovely experience! From the start, Alicen was prompt in replying to texts/emails and was very friendly and kind. We had such a fun time taking photos with her at her studio. She was helpful with posing and giving recommendations; we felt very comfortable in…
Reasonable priceMaternity and newborn
JJason6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful experience with Alicen. She made our baby smile during the photo session. Pictures turned out fantastic!
Reasonable priceNewborn photographyFamily and groupHeadshot photography
MManjitLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
We had an amazing experience with Alicen for our newborn photo shoot. She did an absolutely wonderful job capturing such special moments of our baby. From the very beginning, she was incredibly accommodating and made the entire process feel easy and stress-free.
She created such a warm, friendly, and lighthearted…
Great priceNewborn photography
RReenaLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Alicen is very responsive and professional. She took a lot of time and effort in creating beautiful pictures for our family. Highly recommend and I will definitely use her again for future family pictures. The end results were clean, natural and beautiful!
JJoy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had a fantastic experience with Alicen Lum Photography. She was very accommodating & was able to schedule on short notice. The finished product were superb. I highly recommend her services. Thank you, Alicen!
Senior class photography
DDanielleLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Alicen is amazing!! We were impressed by her efficiency, professionalism and skill. We did a mini maternity shoot at her studio and we were amazed by the amount and quality of photos she was able to capture. I would highly recommend Alicen Lum.
I worked with Alicen for my maternity photos, and it was a lovely experience! From the start, Alicen was prompt in replying to texts/emails and was very friendly and kind. We had such a fun time taking photos with her at her studio. She was helpful with posing and giving recommendations; we felt very comfortable in her experienced hands! We love how our photos turned out and get many compliments from friends and family!
Price assessment: Reasonable price
Services: Maternity and newborn
Response from the owner · 2 weeks ago
Hi Emily! Thank you so much for your lovely review! I also enjoyed your maternity shoot! I really appreciate you!
J
Jason Yip6 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
We had an amazing experience with Alicen for our newborn photo shoot. She did an absolutely wonderful job capturing such special moments of our baby. From the very beginning, she was incredibly accommodating and made the entire process feel easy and stress-free.
She created such a warm, friendly, and lighthearted environment during the shoot, which made it genuinely fun and enjoyable for our family. She was also very responsive and quick with scheduling, and we were able to get in right away, which we really appreciated.
Most importantly, the photos turned out beautiful. She delivered a large set of high-quality images, and we were especially touched that she was able to capture our two-week-old baby’s smiles so perfectly.
We’re so grateful for her work and would highly recommend Alicen to anyone looking for a talented and kind photographer.
Price assessment: Great price
Services: Newborn photography
Response from the owner · 3 months ago
Thank you so much Manjit! I really appreciate you taking the time to write this review for my Studio. I enjoyed working with your smiley newborn. He was so sleepy. Congratulations.
R
Reena PatelLocal Guide · 43 reviewsiTotal number of Google reviews Reena has written across all businesses on Google Maps, not just this one.
Alicen is very responsive and professional. She took a lot of time and effort in creating beautiful pictures for our family. Highly recommend and I will definitely use her again for future family pictures. The end results were clean, natural and beautiful!
Response from the owner · 3 months ago
Thank you so much for writing this wonderful review. I really enjoyed doing your newborn session. Thank you for giving me the opportunity to take photos of your family!
J
Joy Dominique2 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
We had a fantastic experience with Alicen Lum Photography. She was very accommodating & was able to schedule on short notice. The finished product were superb. I highly recommend her services. Thank you, Alicen!
Services: Senior class photography
D
Danielle GonzalezLocal Guide · 28 reviewsiTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Alicen is amazing!! We were impressed by her efficiency, professionalism and skill. We did a mini maternity shoot at her studio and we were amazed by the amount and quality of photos she was able to capture. I would highly recommend Alicen Lum.
Price assessment: Reasonable price
Services: Maternity and newborn
Response from the owner · 5 months ago
Thank you so much Danielle! I really appreciate you taking the time to write this review for me regarding your maternity session! Can't wait for your newborn session!
A
Amanda Olson -WA4 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I have been very stressed out about finding a good photographer for my son's senior pictures. I came across Alicen's website and was in love immediately with her galleries. She had great communication from the very start. The day of pictures, working with her and her husband was so easy and comfortable and I could tell that my son (18) did not totally hate the experience!! (BONUS) I am trying to be patient as I can as I am waiting to see how the final photos turned out...but THANK YOU for making this a memorable / comfortable experience and I cannot wait to have my daughter's senior pictures done with you as well!
Price assessment: Reasonable price
Services: Senior class photography
Response from the owner · 5 months ago
Thank you so much Amanda for this wonderful review! I enjoyed working with Hunter he was such a natural and I'm so glad I got to capture this special memory for him. what an achievement! Congratulations!!!! Can't wait to meet your daughter!
J
Jamie Suh4 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
We had such a wonderful experience working with Alicen for our baby’s first birthday photoshoot. From start to finish, everything was seamless and enjoyable. Alicen was incredibly kind and patient, making both our baby and us feel comfortable the entire time. She had a great variety of props and backdrops, which made the session feel fun and personalized. Communication was also excellent throughout the process. We truly loved the experience and would highly recommend her!
Price assessment: Reasonable price
Services: Baby photography
Response from the owner · 6 months ago
Hi Jamie! Thank you so much for this wonderful review for your baby's first birthday shoot! I really appreciate you taking the time to write this review.
R
Rocio Mora8 reviewsiTotal number of Google reviews Rocio has written across all businesses on Google Maps, not just this one.
Me pareció con precios muy altos, pero Ella es muy amable y en su trabajo es toda una profesional! recomendado..
Price assessment: Overpriced
Services: Maternity and newborn
Response from the owner · 7 months ago
Hi Rocio! Thank you so much for your review! I enjoyed your maternity session and the theme of your photo session. Your daughters were so amazing and sweet too.
S
Sarah Hess6 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
