Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
Alicen Lum Photography logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%92+13Replies to reviews 7%93+6.6Momentum penalty43−5.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Alicen Lum Photography

Kent, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #189Position by Experts Score among all companies we track in this category. of 201 photographers · 4.9★ from 180 Google reviews

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Report card

Percentile vs other photographers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alicen Lum Photography is better than 85% of photographers.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alicen Lum Photography is better than 79% of photographers.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alicen Lum Photography is better than 100% of photographers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alicen Lum Photography is better than 92% of photographers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alicen Lum Photography is better than 43% of photographers.C
43
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alicen Lum Photography is better than 93% of photographers.A
93

Reviews for your job

Customers hired Alicen Lum Photography for 5 kinds of job.

Alicen Lum Photography for baby photography

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Baby photography”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Baby photography”

Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We had such a wonderful experience working with Alicen for our baby’s first birthday photoshoot. From start to finish, everything was seamless and enjoyable. Alicen was incredibly kind and patient, making both our baby and us feel comfortable the entire time. She had a great variety of props and backdrops, which…

Customer photo from Jamie's reviewCustomer photo from Jamie's reviewCustomer photo from Jamie's review
Reasonable priceBaby photography
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

She is an amazing photographer! 100% recommend her!

Reasonable priceNewborn photographyFamily and groupBaby photography
Michael11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Alicen is a gracious, kind, excellent photographer who listens very well, has multiple options and themes for your family, and is great to work with overall!

Reasonable priceFamily and groupBaby photographyPortrait photography
Ana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I contacted Alicen for my baby's first birthday photoshoot and I couldn't be happier with the results. They turned out beautifully! Communication was very clear and she answered all my questions. It was my first time working with her and I highly recommend her. She's amazing and we thoroughly enjoyed her company…

Customer photo from Ana's reviewCustomer photo from Ana's reviewCustomer photo from Ana's reviewCustomer photo from Ana's review
Great priceBaby photography

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 60%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Maternity and newborn6—
Newborn photography6—
Family and group5—
Baby photography4—
Senior class photography2—

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