Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
Alicen Lum Photography logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%79+19.2Value 14%92+13Replies to reviews 7%93+6.6Momentum penalty43−5.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Alicen Lum Photography

Kent, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #189Position by Experts Score among all companies we track in this category. of 201 photographers · 4.9★ from 180 Google reviews

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Report card

Percentile vs other photographers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alicen Lum Photography is better than 85% of photographers.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alicen Lum Photography is better than 79% of photographers.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alicen Lum Photography is better than 100% of photographers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alicen Lum Photography is better than 92% of photographers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alicen Lum Photography is better than 43% of photographers.C
43
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alicen Lum Photography is better than 93% of photographers.A
93

Reviews for your job

Customers hired Alicen Lum Photography for 5 kinds of job.

Alicen Lum Photography for maternity and newborn

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Maternity and newborn”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 6 Google reviews tagged “Maternity and newborn”

EmilyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I worked with Alicen for my maternity photos, and it was a lovely experience! From the start, Alicen was prompt in replying to texts/emails and was very friendly and kind. We had such a fun time taking photos with her at her studio. She was helpful with posing and giving recommendations; we felt very comfortable in…

Reasonable priceMaternity and newborn
DanielleLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Alicen is amazing!! We were impressed by her efficiency, professionalism and skill. We did a mini maternity shoot at her studio and we were amazed by the amount and quality of photos she was able to capture. I would highly recommend Alicen Lum.

Reasonable priceMaternity and newborn
Rocio8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Me pareció con precios muy altos, pero Ella es muy amable y en su trabajo es toda una profesional! recomendado..

OverpricedMaternity and newborn
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

She is an amazing photographer! 100% recommend her!

Reasonable priceNewborn photographyFamily and groupBaby photography
AlyssaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I had a great experience with Alicen and absolutely plan to be a return customer. I am not normally comfortable in front of the camera, but we had a fun time and she made me feel at ease. She is clearly a PRO and I am so happy with my final photos. Can't recommend her enough! If you are nervous about spending money…

Reasonable priceMaternity and newborn
Josh6 months ago★★★★★

Rating only, no written review.

Great priceNewborn photographyFamily and groupMaternity and newborn

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 60%Overpriced 7%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Maternity and newborn6—
Newborn photography6—
Family and group5—
Baby photography4—
Senior class photography2—

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