Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%59+14.3Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty35−6.5Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCOREAll HVAC & General Construction
Sunnyvale, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #108Position by Experts Score among all companies we track in this category. of 113 HVAC contractors · 4.8★ from 125 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All HVAC & General Construction is better than 78% of HVAC contractors.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All HVAC & General Construction is better than 59% of HVAC contractors.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.All HVAC & General Construction is better than 35% of HVAC contractors.D
35
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.All HVAC & General Construction is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All HVAC & General Construction is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All HVAC & General Construction is better than 92% of HVAC contractors.A
92
Reviews for your job
Customers hired All HVAC & General Construction for 8 kinds of job.
All HVAC & General Construction for thermostat repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$114–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#59 / 63
All 3 Google reviews tagged “Thermostat repair”
Justin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Victor was very professional and knowledgeable. He was on time and thoroughly explains what he was doing. He also gave pointers on how to keep my AC & Heating clean and filters advice.
Thermostat repair+ Responsiveness+ Quality+ Professionalism
Albert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
My heater is not working and I called the service for fixing. Victor came and quickly identify the issue is the thermostat and show me different options to fix this problem. He is very professional and honest. I would like to recommend him to anyone has the same issue
Thermostat repair+ Responsiveness+ Punctuality+ Professionalism
Yamina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Install AC | 13 | $1.6k–$3.2k |
| Heating system repair | 10 | $161–$1.2k |
| HVAC duct & vent installation | 9 | $1.2k–$2.8k |
| Heating system installation | 9 | $1.4k–$2.8k |
| A/C system repair | 9 | $216–$807 |
| Installation | 8 | $1.1k–$2.8k |
| A/C system maintenance | 7 | $39–$393 |
| Heating system maintenance | 4 | $39–$251 |
