Appliance repair service · Moore, OK · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%96+13.6Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 81%
4.9★★★★★625 Google reviews · 23 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$271typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
All Pro Appliance Repair Service Oklahoma City at a glance
Customers frequently praise the company for punctual arrivals, friendly and knowledgeable technicians, and transparent communication regarding repairs and pricing. Reviews highlight efficient service for appliances like refrigerators, dryers, and washers, with many noting reasonable costs and helpful explanations of issues. However, some low-star reviews criticize unresponsive phone support and charging service fees for minor fixes or parts that are no longer manufactured, indicating inconsistent experiences with customer support and value.
Google rating: 4.9 out of 5 from 625 reviews (97% five-star).
Reviews on this page: 625 Google reviews (497 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: value.
This companyAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All Pro Appliance Repair Service Oklahoma City: 96/100 on this factor. Category median: 90.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All Pro Appliance Repair Service Oklahoma City: 96/100 on this factor. Category median: 87.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.All Pro Appliance Repair Service Oklahoma City: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.All Pro Appliance Repair Service Oklahoma City: 96/100 on this factor. Category median: 97.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All Pro Appliance Repair Service Oklahoma City: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All Pro Appliance Repair Service Oklahoma City: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
625 Google reviews we collected
4.9of 5
5 stars60697%
4 stars112%
3 stars20%
2 stars20%
1 star41%
Praise vs complaints
Phrases our text analysis found in 497 written reviews
99%praise
Praise1,01599%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price6327%
Reasonable14764%
Overpriced52%
Not sure157%
$2710% vs typical appliance repair
Middle half of what 200 customers paid ($146–$365) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude28728%
Speed & response27627%
Quality & results16716%
Would recommend10410%
Price & value757%
Communication687%
Honesty & trust444%
What customers talk about
We read 497 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brian Joe was my repairman- fast efficient knowledgeable I highly recommend”
“From the phone call to schedule to the technician being prompt and knowledgeable.”
“He explained everything that was going on with the washer, and fixed it that day.”
“Worst customer support I have ever encountered”
“Jeff was great very friendly good worker highly recommended”
“Scheduling was easy and the service was prompt and reasonably priced.”
“A little pricey, unfortunately, but the work is guaranteed for 90 days.”
“He explained everything throughout and let me know next best steps to keep our dryer working!”
“Very professional & took time to explain the issues and honest solutions with each appliance.”
People customers mention
Zach16 reviews
Jonnie12 reviews
Bryan11 reviews
Wilson5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired All Pro Appliance Repair Service Oklahoma City for 8 kinds of job. Pick one to see what they paid and said.
VVeroniqueLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Zach was polite and worked fast. He explained everything throughout and let me know next best steps to keep our dryer working!
Paid $200–250Reasonable priceDryer repair
SStart2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fantastic customer service. From the phone call to schedule to the technician being prompt and knowledgeable. Would definitely use again.
JJonathanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
From answering the phone promptly to arriving on time and giving us knowledgeable information to repairing expertly. The best customer service I've dealt with in a long time.
Paid $250–300Great priceDryer repair
MMGLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jonnie G was great - on time and very friendly. Turned out to be a simple issue, but I never would have figured it out on my own.
Paid $100–150Not sureRefrigerator repair
HHoward9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Bryan is friendly and professional. He was quick to diagnose the problem and order the part needed. His repair was also quick.
Paid $450–500Not sureRefrigerator/freezer repair
EElizabeth4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Jonnie G did a fantastic job of identifying the cause of our dryer’s annoying rattling sound and repairing it. Reasonable price. Highly recommend.
Brian Joe was my repairman- fast efficient knowledgeable I highly recommend
Price assessment: Great price
Price: $100–150
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 4 days ago
Thank you so much, Rena! We’re glad Brian Joe provided fast, efficient, and knowledgeable service and got your dryer taken care of. We really appreciate your recommendation and your trust in All Pro Appliance Repair!
B
Brent B6 reviewsiTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Bryan was awesome. Extremely knowledgeable and refreshingly honest!
Price assessment: Reasonable price
Price: $100–150
Services: Washing machine repair, Oven repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you, Brent! We’re glad Bryan took great care of you and provided knowledgeable, honest service. We really appreciate you trusting All Pro Appliance Repair with your washer and oven repairs!
V
Veronique The ActressLocal Guide · 22 reviewsiTotal number of Google reviews Veronique has written across all businesses on Google Maps, not just this one.
Zach was polite and worked fast. He explained everything throughout and let me know next best steps to keep our dryer working!
Price assessment: Reasonable price
Price: $200–250
Services: Dryer repair
Repair wait time: 0–1 hr
Response from the owner · 2 weeks ago
Thank you, Veronique! We’re glad Zach was polite, worked quickly, and kept you informed throughout the dryer repair. We really appreciate you choosing All Pro Appliance Repair and taking the time to share your experience!
C
Christy G2 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Fast, friendly service! Would definitely recommend!
Response from the owner · 2 weeks ago
Thank you, Christy! We’re glad you had a fast and friendly experience. We really appreciate the recommendation and you choosing All Pro Appliance Repair.
S
Start Here2 reviewsiTotal number of Google reviews Start has written across all businesses on Google Maps, not just this one.
Fantastic customer service. From the phone call to schedule to the technician being prompt and knowledgeable. Would definitely use again.
Price assessment: Great price
Price: $250–300
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · 2 weeks ago
Thank you! We’re glad the entire experience, from scheduling to the technician’s arrival and service, went smoothly. We really appreciate the kind words and would be happy to help again anytime.
J
Jonathan GrahamLocal Guide · 15 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
From answering the phone promptly to arriving on time and giving us knowledgeable information to repairing expertly. The best customer service I've dealt with in a long time.
Price assessment: Great price
Price: $250–300
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · 2 weeks ago
Thank you, Jonathan! We’re glad the whole experience—from answering the phone to arriving on time and getting your dryer repaired—went smoothly. Your comments about our customer service mean a lot to us. We really appreciate you choosing All Pro Appliance Repair.
W
Whitney Graham5 reviewsiTotal number of Google reviews Whitney has written across all businesses on Google Maps, not just this one.
If you want quick and knowledgeable service these guys are the way to go!
Price assessment: Great price
Price: $100–150
Services: Refrigerator repair
Repair wait time: 2–3 hr
Response from the owner · 2 weeks ago
Thank you, Whitney! We’re glad we could get to you quickly and provide knowledgeable service at a great price. We really appreciate you choosing All Pro Appliance Repair for your refrigerator repair.
J
Jason Oller12 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Hi Jason, we’re sorry to see this review. We’ve searched our service records and are unable to find any customer or service history under your name with All Pro Appliance Repair of Oklahoma City.
We’d like to understand what happened and make sure this review was intended for our company. Please contact us at 405-473-8513 with the name, address, or phone number the service was booked under so we can look into it.
Thank you.
D
Debra Schmitt11 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Bryan came out again to help with my 2nd hand refrigerator. If it wasn’t for the efficiency of this appliance pro, I might have opted to buy new instead of repairing the one I have. Bryan had to check several areas before he found a simple fix in the back of the freezer. Now I’m able to get ice and water through my refrigerator door every time. Thank you again.
Price assessment: Great price
Services: Refrigerator/freezer repair
Repair wait time: 0–1 hr
Response from the owner · 3 weeks ago
Thank you so much, Debra! We’re glad Bryan was able to track down the problem and get your refrigerator’s ice and water working again without you having to replace the appliance. We really appreciate you trusting All Pro Appliance Repair with it.
T
Taylor Harris1 reviewiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Bryan was super friendly and knew exactly what he was doing. Got my fridge fixed right up!
Price assessment: Reasonable price
Services: Refrigerator/freezer repair
Response from the owner · a month ago
Thank you, Taylor. We’re glad Bryan made your refrigerator repair quick and easy and took great care of you. We really appreciate you choosing All Pro Appliance Repair.
