How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%5+1.8Reliability 15%5+0.8Craft & service 20%83+16.6Value 10%13+1.3Momentum 8%14+1.1Track record 7%90+6.3Accountability 5%93+4.7Experts Score= 32Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.32SCOREAll Star A/C, Plumbing & Electrical
Houston, TX · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 4.9★ from 2,019 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: reliability.
Reviews for your job
Customers hired All Star A/C, Plumbing & Electrical for 8 kinds of job.
All Star A/C, Plumbing & Electrical for HVAC system repair
Clear ✕All 198 Google reviews tagged “HVAC system repair” · showing 60
Jody Henderson was great. He rechecked the previous work, diagnosed the issue correctly and was able to chase down the replacement part and returned in a hour to get my AC running again. Thank you.
Performed great work and excellent experience and service!! Highly recommend their service.
Friendly service at a reasonable price as usual! I never call anyone else when we have an a/c and heating problem.
Resolved my AC issue promptly. Great customer service.
Very poor experience with this company that was charging ridiculous prices. They significantly upcharged everything coming out for an inspection (like charging $595 per capacitor for AC units that were still working, $389 for a pound of refrigerant that wasn’t needed when I thankfully got another opinion, >$2500…
Great service!
Prompt and expert service technician. Completely satisfied.
Was very prompt and explained everything. Great Job.
Antonio was awesome!!! He was on time very Polite and knowledgeable of our system. After completing the routine maintenance we requested he did show us some pictures of our plenum that had some sort of growth going on that confirms what we had been thinking. In a professional manner he showed a couple of options…
All Star has great customer service!
They showed up exactly on time and fixed my furnace issue quickly.
We had an issue we discovered late Friday afternoon. Juan, the service technician showed in a couple hours and checked everything out. He completed the analysis about 8:00 PM Friday, was professional and performed a quality job. I would recommend him and the company.
Very knowledgeable and efficient tech. He did a great job
Only people I can trust always professional,on time,courteous
Needed emergency diagnosis and repair on AC. Everything was taken care of. Friendly and knowledgeable tech.
Bobby the tech was great very informative but the company come out and check my ac problem I had 2 capacitors changed the parts are less than 100 dollars each and they charged me 1200 dollars I get you need to make money but to price gouge this much is a sin and you should be ashamed of yourself do not do business…
All Star came through as a team once again. Katie in the office listened to my questions and concerns worked to get answers and called me back promptly with options. Larrisa came out and installed a soft start kit on my unit and noticed a fuse needed to be changed to meet my units requirements. Don came out the next…
Service was quick and easy
The technician was very knowledgeable and kind. She explained everything and suggested the repairs/changes for our benefit.
Great service. They were out and had system in just a couple of hours. Warranty work
We love All Star AC! They always provide great service in a timely manner.
Repair arrived on time, conducted his work efficiently, got out AC back on in 20 minutes
Ed was fantastic! He gave me extremely helpful advice regarding the current temperature in my home. Thank you AllStar!
A/C Technician was very professional and understood my AC System and very informative with what he was doing takin us through the steps and what he was finding out. The office support was terrible they confirmed the time interval to be home for our appointment and got it wrong so we lost time at work for nothing.…
The a/c technician was quick to diagnose our problem, and kind to work to get us on the electrical repair schedule as soon as possible. Angie in the office was fantastic! She got us scheduled very quickly for both services, and was very understanding.
Came quickly and worked fast. John is very polite. Thank you for your help.
Bobby was polite, efficient, and handled our AC problem right away. I appreciated his text letting me know he was on his way. He's a great ambassador for your company. From the phone call asking for an appointment until the end of the job, our dealings with All Star were excellent. You have happy new customers.
Showed up on time, did efficient inspection and kept me informed the whole time he was there
I had a new HVAC system installed in my home about a month ago. Since then the company has had to come out to my house 4 times to fix problems with the installation. I expect them again tomorrow to do another fix. Their company has communication problems within and they need to be fixed.
The good: Prompt response, very pleasant and professional technician. The bad: Unscrupulous, price gouging. The service provided was very straight forward, remove 24V transformer and replace with RGF EL-628 24V Transformer, for which I was charged an $89 Service Fee and $689 for the part, installed. I consider the…
Someone reached out the day of the appointment to confirm. She was super polite and able to schedule the service earlier. The technician was patient with me, polite, sufficient and provided details on the whole process and pricing. I will use All Star again.
Tried to charge me 5x what another company did for the same service, not to mention tried to convince me I needed a new system when every component of my system is still under warranty. Since you want to try and spin this in the response here's some more information. Your quote literally said warranty compressor…
All Star is simply the best! I had my A/C replaced by them 3 years ago and the price was reasonable. Recently the compressors went out on both my units and because they were under warranty, there was no cost for replacement. Only the coolant was charged. Jody the service person was outstanding! Wonderful demeanor,…
Aaron was great. Very clear as to what the problem was and made sure I understood everything he was discussing with me. Very courteous and easy to talk to.
The crew that installed my new air conditioner were professional, and got the system installed in a couple of hours. They cleaned up and everything is great.
Very professional and really care about the customer. I originally contacted them about duct cleaning because I was preparing to replace a 20 year old system with another company. Trenton asked in detail about my project, what system the other company was putting in, etc. He spent about 3 hours on the phone with…
Of course our A/C chose peak summer hours (holiday weekend) to act up. Luckily, All Star came to the rescue. Our technician Bobby was extremely thorough, professional, and knowledgeable. He identified the root cause quickly, explained the options, and got us back to livable temperatures. We've used All Star before,…
Received same day service with no hidden fees. The tech, Bobby was friendly, respectful of my home. He knew what the problem was and answered all my questions. Great service. I will gladly recommend them to anyone.
Our upstairs furnace stop cooling on a Sunday afternoon. I will say they were attentive and able to get out to my home in a few hours. That was the good part. The technician was very nice, BUT he told me it would cost just under $700.00 to replace the capacitor on our outside unit. $89.00 for the visit and $600.00…
Ongoing issues. System has been having problems since installation. Within the first 6 months of install we’ve had technicians come back several times to fix various parts of our unit in the attic and they’ve found different issues each time that was causing the system to lag and not keep up when we only set our…
Installation of new HVAC ststem
Came on time and replaced the bad capacitor.
Have been using All Star A/C for several years now to check and maintain my system. Purchased the maintainace plan were they can come check the units in the summer and in the winter to make sure they're in tip-top shape for the hot and cold season. I also refer them to my clients as an honest and reliable A/C…
Always very responsive, high quality work, and very reasonable pricing!
really nice and had great customer Arron is awesome and very appreciative his concern definitely let me know that he cares about his customers and is willing to go over and beyond to put his customers mind at ease thanks you guys I will use you all in the future for that reason alone
Timely. Professional. Knowledgeable. All*star always does a great job. Highly recommended. Bobby did a great job checking out our system. He even found a capacitor that needed replacement ASAP. Great job!! Benjamin was a pro checking our heating system. Hugo did an excellent job at diagnosing a compressor issue.
Excellent service and very knowledgeable!
Wow! Talk about great service. We owe it all to Lex Nellis who was able to get us up and cooling again. Lex was so knowledgeable and has a warm, friendly way of communicating. It was a pleasure Lex.
Great experience. First time and I felt like an old friend. Glad I found All Star.
Lex and Aaron diagnosed a very difficult problem in the condenser and corrected the issue. They communicated well and were very thorough.
Had a great experience with All-Star this past week. After experiencing some issues with my AC, Laz visited my home to inspect the units. Clearly explaining the issue and service that was needed, All-Star was then able to schedule a repair the following day. Install went great, with the crew working hard to replace…
Laz was great to work with and made sure my systems were good to go!
Note - I didn't intend to edit my last review from 2024, but editing is where I'm being routed. ------ I left All Star a 5-star review in 2024 after they helped me during the tornado aftermath, so I came into this as a loyal repeat customer. This experience was extremely disappointing. Their first technician told…
$2,100 for 2 capacitors and 2 lbs of refrigerant for 2 units. Jaw-dropping. But, you don't really have the option of shopping around when your house is 90 degrees. I told them I was in process of selling the house I didn't need a lifetime warranty, that has no value to me, but they still insisted on $600 a pop for…
Prompt response and prompt solution.
Quick response.
We've had a service contract with All Star for years now, and they never disappoint. Scheduling is easy and we can generally get someone out the same day or early next day. The technicians are always friendly and informative. Today, we had Bobby who I would give 10 stars if it were an option!
Bobby was great wirh communication prior to arriving with an estimated time until arrival. Afterwards, he tracked down the first problem, which was a fuse, he had ran out of that amperage, so off to a local store to retrieve more fuses. He installed the fuse, only for it to blow and he located the main problem…
Cannot recommend these guys highly enough. We got all new insulation, duct work, and new heater and AC indoor and outdoor units. Ed and his team were very professional, friendly, and prompt. Had us scheduled and totally taken care of. They have a great QAQC process as well and really make sure you are taken care of.…
Technician arrived on time and quickly diagnosed the problem with drain pan overflow switch.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 285 | $54–$441 |
| A/C system repair | 268 | $209–$880 |
| HVAC system maintenance | 220 | $37–$292 |
| HVAC system repair | 196 | $192–$955 |
| Install AC | 107 | $1.5k–$3.2k |
| Repair HVAC | 86 | $236–$840 |
| Heating system maintenance | 70 | $54–$292 |
| Heating system installation | 53 | $1.4k–$2.8k |
