How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty95−0.5Momentum penalty89−1.1Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCOREAll Star A/C, Plumbing & Electrical
Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #93Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 4.9★ from 2,019 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
Reviews for your job
Customers hired All Star A/C, Plumbing & Electrical for 8 kinds of job.
All Star A/C, Plumbing & Electrical for HVAC system repair
Clear ✕All 198 Google reviews tagged “HVAC system repair” · showing 160
Jody Henderson was great. He rechecked the previous work, diagnosed the issue correctly and was able to chase down the replacement part and returned in a hour to get my AC running again. Thank you.
Performed great work and excellent experience and service!! Highly recommend their service.
Friendly service at a reasonable price as usual! I never call anyone else when we have an a/c and heating problem.
Resolved my AC issue promptly. Great customer service.
Very poor experience with this company that was charging ridiculous prices. They significantly upcharged everything coming out for an inspection (like charging $595 per capacitor for AC units that were still working, $389 for a pound of refrigerant that wasn’t needed when I thankfully got another opinion, >$2500…
Great service!
Prompt and expert service technician. Completely satisfied.
Was very prompt and explained everything. Great Job.
Antonio was awesome!!! He was on time very Polite and knowledgeable of our system. After completing the routine maintenance we requested he did show us some pictures of our plenum that had some sort of growth going on that confirms what we had been thinking. In a professional manner he showed a couple of options…
All Star has great customer service!
They showed up exactly on time and fixed my furnace issue quickly.
We had an issue we discovered late Friday afternoon. Juan, the service technician showed in a couple hours and checked everything out. He completed the analysis about 8:00 PM Friday, was professional and performed a quality job. I would recommend him and the company.
Very knowledgeable and efficient tech. He did a great job
Only people I can trust always professional,on time,courteous
Needed emergency diagnosis and repair on AC. Everything was taken care of. Friendly and knowledgeable tech.
Bobby the tech was great very informative but the company come out and check my ac problem I had 2 capacitors changed the parts are less than 100 dollars each and they charged me 1200 dollars I get you need to make money but to price gouge this much is a sin and you should be ashamed of yourself do not do business…
All Star came through as a team once again. Katie in the office listened to my questions and concerns worked to get answers and called me back promptly with options. Larrisa came out and installed a soft start kit on my unit and noticed a fuse needed to be changed to meet my units requirements. Don came out the next…
Service was quick and easy
The technician was very knowledgeable and kind. She explained everything and suggested the repairs/changes for our benefit.
Great service. They were out and had system in just a couple of hours. Warranty work
We love All Star AC! They always provide great service in a timely manner.
Repair arrived on time, conducted his work efficiently, got out AC back on in 20 minutes
Ed was fantastic! He gave me extremely helpful advice regarding the current temperature in my home. Thank you AllStar!
A/C Technician was very professional and understood my AC System and very informative with what he was doing takin us through the steps and what he was finding out. The office support was terrible they confirmed the time interval to be home for our appointment and got it wrong so we lost time at work for nothing.…
The a/c technician was quick to diagnose our problem, and kind to work to get us on the electrical repair schedule as soon as possible. Angie in the office was fantastic! She got us scheduled very quickly for both services, and was very understanding.
Came quickly and worked fast. John is very polite. Thank you for your help.
Bobby was polite, efficient, and handled our AC problem right away. I appreciated his text letting me know he was on his way. He's a great ambassador for your company. From the phone call asking for an appointment until the end of the job, our dealings with All Star were excellent. You have happy new customers.
Showed up on time, did efficient inspection and kept me informed the whole time he was there
I had a new HVAC system installed in my home about a month ago. Since then the company has had to come out to my house 4 times to fix problems with the installation. I expect them again tomorrow to do another fix. Their company has communication problems within and they need to be fixed.
The good: Prompt response, very pleasant and professional technician. The bad: Unscrupulous, price gouging. The service provided was very straight forward, remove 24V transformer and replace with RGF EL-628 24V Transformer, for which I was charged an $89 Service Fee and $689 for the part, installed. I consider the…
Someone reached out the day of the appointment to confirm. She was super polite and able to schedule the service earlier. The technician was patient with me, polite, sufficient and provided details on the whole process and pricing. I will use All Star again.
Tried to charge me 5x what another company did for the same service, not to mention tried to convince me I needed a new system when every component of my system is still under warranty. Since you want to try and spin this in the response here's some more information. Your quote literally said warranty compressor…
All Star is simply the best! I had my A/C replaced by them 3 years ago and the price was reasonable. Recently the compressors went out on both my units and because they were under warranty, there was no cost for replacement. Only the coolant was charged. Jody the service person was outstanding! Wonderful demeanor,…
Aaron was great. Very clear as to what the problem was and made sure I understood everything he was discussing with me. Very courteous and easy to talk to.
The crew that installed my new air conditioner were professional, and got the system installed in a couple of hours. They cleaned up and everything is great.
Very professional and really care about the customer. I originally contacted them about duct cleaning because I was preparing to replace a 20 year old system with another company. Trenton asked in detail about my project, what system the other company was putting in, etc. He spent about 3 hours on the phone with…
Of course our A/C chose peak summer hours (holiday weekend) to act up. Luckily, All Star came to the rescue. Our technician Bobby was extremely thorough, professional, and knowledgeable. He identified the root cause quickly, explained the options, and got us back to livable temperatures. We've used All Star before,…
Received same day service with no hidden fees. The tech, Bobby was friendly, respectful of my home. He knew what the problem was and answered all my questions. Great service. I will gladly recommend them to anyone.
Our upstairs furnace stop cooling on a Sunday afternoon. I will say they were attentive and able to get out to my home in a few hours. That was the good part. The technician was very nice, BUT he told me it would cost just under $700.00 to replace the capacitor on our outside unit. $89.00 for the visit and $600.00…
Ongoing issues. System has been having problems since installation. Within the first 6 months of install we’ve had technicians come back several times to fix various parts of our unit in the attic and they’ve found different issues each time that was causing the system to lag and not keep up when we only set our…
Installation of new HVAC ststem
Came on time and replaced the bad capacitor.
Have been using All Star A/C for several years now to check and maintain my system. Purchased the maintainace plan were they can come check the units in the summer and in the winter to make sure they're in tip-top shape for the hot and cold season. I also refer them to my clients as an honest and reliable A/C…
Always very responsive, high quality work, and very reasonable pricing!
really nice and had great customer Arron is awesome and very appreciative his concern definitely let me know that he cares about his customers and is willing to go over and beyond to put his customers mind at ease thanks you guys I will use you all in the future for that reason alone
Timely. Professional. Knowledgeable. All*star always does a great job. Highly recommended. Bobby did a great job checking out our system. He even found a capacitor that needed replacement ASAP. Great job!! Benjamin was a pro checking our heating system. Hugo did an excellent job at diagnosing a compressor issue.
Excellent service and very knowledgeable!
Wow! Talk about great service. We owe it all to Lex Nellis who was able to get us up and cooling again. Lex was so knowledgeable and has a warm, friendly way of communicating. It was a pleasure Lex.
Great experience. First time and I felt like an old friend. Glad I found All Star.
Lex and Aaron diagnosed a very difficult problem in the condenser and corrected the issue. They communicated well and were very thorough.
Had a great experience with All-Star this past week. After experiencing some issues with my AC, Laz visited my home to inspect the units. Clearly explaining the issue and service that was needed, All-Star was then able to schedule a repair the following day. Install went great, with the crew working hard to replace…
Laz was great to work with and made sure my systems were good to go!
Note - I didn't intend to edit my last review from 2024, but editing is where I'm being routed. ------ I left All Star a 5-star review in 2024 after they helped me during the tornado aftermath, so I came into this as a loyal repeat customer. This experience was extremely disappointing. Their first technician told…
$2,100 for 2 capacitors and 2 lbs of refrigerant for 2 units. Jaw-dropping. But, you don't really have the option of shopping around when your house is 90 degrees. I told them I was in process of selling the house I didn't need a lifetime warranty, that has no value to me, but they still insisted on $600 a pop for…
Prompt response and prompt solution.
Quick response.
We've had a service contract with All Star for years now, and they never disappoint. Scheduling is easy and we can generally get someone out the same day or early next day. The technicians are always friendly and informative. Today, we had Bobby who I would give 10 stars if it were an option!
Bobby was great wirh communication prior to arriving with an estimated time until arrival. Afterwards, he tracked down the first problem, which was a fuse, he had ran out of that amperage, so off to a local store to retrieve more fuses. He installed the fuse, only for it to blow and he located the main problem…
Cannot recommend these guys highly enough. We got all new insulation, duct work, and new heater and AC indoor and outdoor units. Ed and his team were very professional, friendly, and prompt. Had us scheduled and totally taken care of. They have a great QAQC process as well and really make sure you are taken care of.…
Technician arrived on time and quickly diagnosed the problem with drain pan overflow switch.
excellent service. they do a follow-up check up. they do guanratee flasless service.
Very professional service, got here when that said, did a terrific job, fixed the problem, and checked for other issues Over all a very nice experience
Bobby was prompt and professional. He fixed my HVAC quickly and helped me decided the best course of action for the future of my AC system. We will be return customers.
Excellent customer service,technician came fast and fixed my ac problem.Highly recommended
I’ve used All Star for the last few years. I’m very satisfied with their service and maintenance agreement. My HVAC repair was completed by Michael today. He explained what needed to be repaired and why, plus shared the pictures and HVAC readings. I never felt pressured to complete the repair immediately. However, I…
They were quick and professional. They will become my permanent HVAC contractor.
Katie, Katie,Katie for the W. She was amazing and helped us get the repair done asap! She kept us informed every step of the way
Quick/prompt, personable. Fair price, very knowledgeable.
Had All Star do routine maintenance and a capacitor exchange on our AC units. Our technician Joshua was fantastic! Super friendly and efficient, very straightforward when he identified issues with one of our AC units, and very helpful throughout the visit. Scheduling online was easy and All Star was very communicative and timely. Highly recommend!
Joshua did a great job checking out our business AC units, diagnosing the problem, and getting the unit up and running. Highly recommend!
I will definitely recommend you to anyone needing A/C, plumbing or electrical work.I just wish I had found All Star sooner!
Always professional, always fair, and the best service techs in the industry!
Thank you All Star A/C, Plumbing & Electrical for helping with my HVAC needs. Mr. Laz was thorough and very detailed in diagnosing the issue and creating a plan to get it corrected. His honesty and attention to detail definitely set him apart from other A/C service techs we've dealt with in the past. This is one…
very professional. and All Star will work on a mini split. Signed up for yrly maintenance. 2 visits per yr
Service technician was very friendly, courteous and professional. He identified multiple areas of concern and fixed them quickly for a reasonable price. 10/10 would recommend.
Communication was great, they were able to get a technician out quickly and worked with my schedule. A couple hours after the technician left, the house was getting cold and I noticed that the AC did not turn off. After checking things out I realized that the AC would not shut off.it ran constantly even if I turned…
Very professional detailed information. Courteous and friendly staff. Prompt service.
All Star has been the single best AC company I have worked with. They gave me a great quote, quick install on my system and have an amazing, professional staff that’s willing to go the extra mile for customers. When I had issues they were quick to respond and make sure they did the job right. I will be a repeat…
Called in the night my A/C and they had someone out to see me the next day. Kyle, our technician, was fast and efficient. Good explanation on findings and not too pushy with upsales but honest in recommendation of urgent needs which I appreciate working in a similar industry. Would definitely recommend this group based on this visit.
Worked with Kyle from All Star and he quickly found the issue in our system, which ended up being a loose sensor wire instead of an entire furnace replacement (which is what the other company quoted). We are very happy and feel like All Star is a company we can trust.
This team is the best in Houston! Called them when our system was not working and they were able to get a tech out to us FAST. They fully assessed the situation, advised us of our options, and gave us all of the information necessary to make a decision. The repair was done SAME DAY, as they already had the parts…
Great service
5 stars for Jason and Darwin. They were excellent installers—prompt, communicative, efficient, friendly, and thorough. They got the job done quickly and left everything clean and looking great. I would highly recommend Jason and Darwin without hesitation. 3 stars for the service technician. He quickly wired things…
We had our old gross moldy ductwork replaced by them. They did a great job overall. Very pleased. All of the workers were very polite and professional. We worked with Rigo and his assistant and then Laz and Kyle.
Technician Lazaro Reyes came by during the promised time window. He was polite and all about the business of diagnosing the problem. He went into the attic where the problem originated and diagnosed and repaired the problem quickly. Afterwards he came down explained what he found and how he fixed it. I am and…
Brian was very informative and helpful. Owner, Ed, set up our appointment for next day which was NEEDED. Great people, great service.
Blower shut down during mid summer heat, and All Star was there withing an hour of calling and had us up and running the same morning. Always punctual and friendly!
We called at 3:30pm about a broken AC and it was fixed by 5pm! Super fast and great service.
It went okay on A/C problems it got resolved and got the A/C on good condition capacitor was the problem
Great experience..This company went over & above to accommodate me & my family. The staff was Extremely Kind & Honest. I Highly recommend All Star A/C Heating & plumbing..
Honesty is the best policy.
The people at All Star A/C, Heating & Plumbing did a great job, and I am very impressed with the hard work they did. I had my AC unit replaced and Ed said they could replace the system for a reasonable price. The installers came the very next day bright and early in the morning. There were some wiring issues, but…
Quick, affordable and that personal touch you just don't get with many businesses today. Honestly, for a very expensive but critical repair in Texas, these guys did excellent work. So one of the lines in my outside unit popped a leak. I was on the old R22 too. This meant I had to either get a new outside unit and…
Great service and really helpful explaining. They were able to service and showed me how to prevent future issues.
Honest. Tech was thorough and found a small problem. Got it running in no time.
My AC was not cooling. They sent a technician out within the same day, and when he got here he immediately got to work. He diagnosed a refrigerant leak in the evaporator coil. He took the time to explain everything he found to me, and never pressured me to let him perform the repair. He refilled refrigerant for free…
Great experience, Benjamin was prompt and knowledgeable. Fixed the issue efficiently and professionally.
Benjamin was fantastic. He came out so quickly, was amazing. I won’t be using anyone but then.
Ed and Ares were fantastic—exactly what we needed. Coming home to a house that’s 85 degrees is never fun, especially with a wife who’s eight months pregnant. The team at All Star was on time, fair, and had our entire system replaced in under 24 hours—on a weekend! I highly recommend this company to anyone in need of HVAC or plumbing services.
Service was excellent. Our technician was thorough and explained everything clearly. Highly recommended.
This company is awesome. They showed up earlier than expected, and it was a quick fix for a capacitor replacement. great communication. So happy we chose them!
I had a problem today st 4p and they came out today at 5:15. Inspected and it was electric supply problem. They recommended electrician. It was repaired and working by 6:35p. Excellent service and very professional.
Update: We've been using them for the past couple of years since posting this review, and they still live up to every word of it. One of the best HVAC companies out there. These guys are the best. Honest, try to save you money, don’t do more than is necessary, and they follow through. If they say they’ll look into…
Staff was kind courteous efficient and thorough. I’ve used them to make major repairs to my unit, and semi annual maintenance check ups. I will continue to use them and refer them to friends and family
Very professional and responsive. Very committed to getting it right and customer satisfaction. I highly recommend them.
This is the best AC company. The techs are very professional and they do a great job. They always are either right on time or quite often able to come earlier than scheduled and will contact you to see if thats OK. I highly recommend All Star!
Sep 2023 Amazing service. They were able to come out the same day and fix our AC. It was blowing hot air. I let David M. know what all we troubleshooted and he said we did a great job. After about 15 min he determined we needed a new capacitor and replaced it within 30in. The price was fair with the labor and…
2024 service call: Once again, All Star lives up to its name! ALL STARS, every time! I called the office on a Sunday night when our A/C had stopped working, and in no time, Ed gave me a call back, putting us on the schedule for the very next morning. Jon came out right on schedule, carefully inspected and…
Fast, courteous, military discount friendly. I won't use another company for my hvac business
Honest and professional and do excellent work
Great experience with All Star. We had a failed evaporator coil on our unit that is only a few years old. They made sure the part needed was covered under warranty and repairs were made as soon as possible. They don’t take payment until a follow up visit to ensure the install meets standard and everything is working…
Courteous and professional
Excellent service! So very happy with our high quality AC & heater. Best customer service EVER!!!
All Star is absolutely the best! One of our a/c quit cooling in the late evening. I sent all star a message. They were out first thing the next morning found that we had a leak in our coil. They had it replaced the same day with in a couple of hours. John with All Star came out to check install and make sure…
Tim came out and completed the service in the rain. Not lite rain but HEAVY rain! He was quick, thorough, and very knowledgeable. I’ll definitely be using this company again as well as requesting Tim if service is needed again.
Timothy K. was super nice and helpful. Called and he was able to show up within an hour. After a quick diagnosis he gave me multiple options on can even schedule the fix within a few days! Highly recommend!
They do have assistance 24hrs as they advertise. They were quick on coming and fixed my AC. They provided portable AC units until my AC was completely fixed. I give them a A+!
I have been using All Star A/C & Heating for years. The most important thing is I trust them not to rip me off. It is good to find an honest business.
All Star has been my go-to HVAC company for over a decade! Thank you, Ed!!! Expert, honest advice and quality work. Such a boon to have an hvac company I can trust and rely on.
Awesome. Very happy with all their work
Tim was technician who visited my home. I have upstairs and downstairs a/c units. Yesterday I found the upstairs warm and not appear working so I turned off. Made my appointment for following day. I turned on a/c upstairs and very strange it started to work and Tim verified the coil, blower unit appeared to be…
Quick, expert service with friendly technicians. David is excellent!
Amazing customer service! They were able to come out right when I called first thing in the morning and fixed our AC issues with detailed explanations and thorough cleaning/examinations. Absolutely recommend
Great service recommended to anyone that needs there service
Amazing and I highly recommend All Star to anyone in need of AC service. Hard to get this kind of quality these days.
I had a terrible experience with this company. I actually tried them after using another company of the same name. The associate that visited my home identified the problem as a broken blower motor in my A/C which is a single part that can be ordered and installed. The technician refused to do this because of a…
Way too expensive
Have been a long time customer! Had recent problem. Tech showed up on time and did excellent job ! I recommend Weeks to anyone that mentions air conditioner issues!
Got right out and fixed the problem same day!!!! Thank you!!
Added more installation with extra return ducts. House feels so much better.
The technician was really knowledgeable, professional, and honest .
These guys came quickly and worked quickly! Really appreciated that they also came back to check to make sure everything was working as expected. This 9 month pregnant lady in this 104 degree heat is VERY appreciative of their services. Ed was very personable, and I highly recommend them!
Anne got us booked immediately, Tim was wonderful and super knowledgeable. We appreciate you guys so much.
Very professional and competent technicians.
Do NOT waste time or money on ANY OTHER A/C company......THIS is THE company to use....WOW !!! Efficient. Professional, Knowledgeable, Communicative, Prompt, Honorable....really first class and we will use no other and refer no other company to our friends...THIS IS THE ONLY A/C COMPANY IN HOUSTON WIRTH YOUR TRUST
Called All Star when my AC went out on one of the hottest days so far this year. They were able to make an emergency appointment for the next morning. Brian was professional, approachable, clean, and prompt. Very pleased with this service.
I have 3 rental houses in Houston and All Star Air conditioning has always done a great job at keeping the air conditioners working.
John was very polite and pleasant. Knowledgeable. Told me what was wrong and will be back tomorrow with part. Fixed it temporarily so that we can sleep tonight. Will use them again. Thank you.
Service person was professional, courteous and got the job done in a timely fashion.
Fantastic team to work with every time! I’ve used this company for maintenance and repairs for many years and have never been disappointed. They recently replaced my 30 yr old system after clearly explaining the pros/cons of each option. The entire process from purchase through installation and follow up was easy to…
Came in and quickly diagnosed and repaired the AC. Gave a good quote for a replacement system as mine is 22 years old.
Get a second opinion before letting this company do work for you. Their staff do work for commission and will try and dupe you into expensive unit replacements when a cheap repair is all that is needed.
John was on time (actually 30" early) and was very courteous, professional and competent.
Our downstairs AC went out last week and we got a next day appointment scheduled. David diagnosed and fixed the problem in about 30 minutes, which ended up being a swollen capacitor. AC has been back up and running since then with zero issues. David was very professional and knowledgeable.
Our service technician David, was awesome- quickly accessed the issue, fixed the issue, and had our system back up in no time! Highly recommend this company!!
Ed is awesome as always! Thank you for helping us out again!
Ares was on time and he tried to figure it out the problem. spend almost 90 minutes and explained me what happened and what are my options. Love the way he did the job.
Blown capacitor last night made the house very hot. Able to get All star A/C and heating to come out less than an hour after I called them. The service tech was great and informative the whole process.
I cannot recommend All Star enough. The customer service start to finish was impeccable. Extremely responsive and friendly as well as knowledgable and responsive. After calling around for quotes All Star were not just competitively priced but the most helpful and responsive with a real sense of personal touch. We…
perhaps the most responsive and quickest service I have encountered. Plus all quality work with thorough explanations.
Great service. Very professional. Quick to get the job done. In my case was out within the hour. 10/10 would recommend
Very Friendly, Honest and Reasonable
Rapid diagnostics and repair. Explained all the repairs needed and cost including upgrade. Hope everything keeps running but would use them again.
Excellent, Friendly, Reasonable and very prompt! This company is amazing, I would recommend that if you need them for anything, definitely call them! From the office to the field staff.. they’re great! I’d give 10 ⭐️
This company is amazing ! They have always come out the same day every time I need service and repaired my system quickly and efficiently. I quickly received a call from Ann in the office and she had me set up with an appointment ASAP, even though I am fairly far from their office. Not only that, but they ended up…
Timely, professional, and proficient work.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| A/C system maintenance | 285 | $39–$393 |
| A/C system repair | 268 | $209–$786 |
| HVAC system maintenance | 220 | $37–$295 |
| HVAC system repair | 196 | $205–$933 |
| Install AC | 107 | $1.4k–$3.2k |
| Repair HVAC | 86 | $216–$495 |
| Heating system maintenance | 70 | $39–$251 |
| Heating system installation | 53 | $1.4k–$2.8k |
