Security system installation service · Austin, TX · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%74+20.9Replies to reviews 8%100+8.2Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 35 home automation installersiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★104 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
All Star Home Security and Alarm Austin at a glance
Customers frequently praise the company for prompt response times, clear communication, and straightforward pricing, often noting that installations are completed quickly and professionally. Positive reviews highlight the team's ability to troubleshoot issues remotely or on-site, as well as their willingness to recommend appropriate equipment without unnecessary upsells. However, a minority of low-star reviews cite unprofessional conduct by third-party contractors, delayed responses to service requests, and confusion regarding auto-renewal billing policies.
Google rating: 4.8 out of 5 from 104 reviews (94% five-star).
Reviews on this page: 104 Google reviews (100 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 14, 2026.
Service: Home Automation Installer serving Austin, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other home automation installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyHome Automation Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.All Star Home Security and Alarm Austin: 82/100 on this factor. Category median: 95.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.All Star Home Security and Alarm Austin: 74/100 on this factor. Category median: 94.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.All Star Home Security and Alarm Austin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.All Star Home Security and Alarm Austin: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
104 Google reviews we collected
4.8of 5
5 stars9894%
4 stars00%
3 stars00%
2 stars11%
1 star55%
Praise vs complaints
Phrases our text analysis found in 100 written reviews
95%praise
Praise21695%
Complaints115%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4922%
Staff & attitude4821%
Would recommend4419%
Quality & results2812%
Communication2511%
Price & value2210%
Honesty & trust115%
What customers talk about
We read 100 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jeff was incredibly quick to respond, came out to our house, assessed the situation, and recommended exactly what we needed.”
“Jeff was friendly, flexible, and easy to work with throughout the entire process.”
“Extremely unprofessional company with shoddy third party contractors.”
“I highly recommend Jeff and the team at All Star Security for anyone needing reliable security system service.”
“Stay away from this company, Jeff has zero technological skills, He's like someone from pre-computer era.”
“Jeff at All Star Security provided excellent service!”
“Read their reviews, terrible issues for this very reason.”
“It was truly a headache-free experience and very easy to work with him.”
“While we got off on the wrong foot with poor communication (we can blame COVID), Jeff more than made up for it by redirecting his efforts to excellent…”
“The cost is reasonable, but most important their service to our home system has always been of high quality, professional, and timely.”
“It’s nice to find someone who combines technical expertise with genuine customer service.”
People customers mention
Jeff46 reviews
Alexis6 reviews
Alexander5 reviews
Taylor3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBenLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We had a great experience with All Star Security. Jeff was incredibly quick to respond, came out to our house, assessed the situation, and recommended exactly what we needed. Installation was fast, and the final cost came in under budget. Jeff was friendly, flexible, and easy to work with throughout the entire process. Highly recommend!
Great price
JJillLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very responsive security firm. Owner is a really nice guy and very customer service oriented. Pricing is straightforward and there are no surprises. Highly recommend!
EEloy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Jeff at All Star Security provided excellent service!
He professionally serviced our older DSC home security system and made the entire process simple and stress-free. Jeff was courteous, knowledgeable, and worked quickly while ensuring everything was handled correctly the first time. It was truly a headache-free…
DDevon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jeff, thank you for your assistance , very professional and helpful. Highly recommend All Star for your alarm needs!
LLauraLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Jeff was able to promptly help me troubleshoot my issue over the phone on the weekend and he was able to resolve the issue without having to make a trip out to the house. Excellent service!
PPaula6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
All Star Security has provided service to our home for nearly 12 years. The cost is reasonable, but most important their service to our home system has always been of high quality, professional, and timely. Jeff and Alexis are attentive and easy to work with no matter the issue.
We had a great experience with All Star Security. Jeff was incredibly quick to respond, came out to our house, assessed the situation, and recommended exactly what we needed. Installation was fast, and the final cost came in under budget. Jeff was friendly, flexible, and easy to work with throughout the entire process. Highly recommend!
Price assessment: Great price
J
Jill C.Local Guide · 29 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Very responsive security firm. Owner is a really nice guy and very customer service oriented. Pricing is straightforward and there are no surprises. Highly recommend!
Response from the owner · 2 months ago
We appreciate you taking the time out of your day to write a review for All Star Security! Five star Google review really helps us reach out to other customers similar to you and look forward to serving you in the future for years to come. Have a wonderful week!
Jeff Alexander
E
Eloy Campuzano2 reviewsiTotal number of Google reviews Eloy has written across all businesses on Google Maps, not just this one.
Jeff at All Star Security provided excellent service!
He professionally serviced our older DSC home security system and made the entire process simple and stress-free. Jeff was courteous, knowledgeable, and worked quickly while ensuring everything was handled correctly the first time. It was truly a headache-free experience and very easy to work with him. I highly recommend Jeff and the team at All Star Security for anyone needing reliable security system service.
Response from the owner · 3 months ago
Eloy, thank you so much for the 5-star review! We truly appreciate your kind words and are glad we could provide the prompt, immediate service you were looking for. At All Star Security, we know that when it comes to home security, responsive matters. Thank you for trusting us to protect your home. We appreciate your business and look forward to being here whenever you need us in the future!
D
Devon Schexneider2 reviewsiTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
Jeff, thank you for your assistance , very professional and helpful. Highly recommend All Star for your alarm needs!
Response from the owner · 3 months ago
Devon
Thank you so much for your 5-star review! We really appreciate your kind words and are glad to hear that you found our team professional in our prompt service. It was our pleasure to assist you, and we’re grateful for the opportunity to serve you. Thank you again for your support!
L
LauraLocal Guide · 12 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Jeff was able to promptly help me troubleshoot my issue over the phone on the weekend and he was able to resolve the issue without having to make a trip out to the house. Excellent service!
Response from the owner · 6 months ago
Thank you for sharing this! We’re glad Jeff could quickly help and resolve the issue over the phone.
We truly appreciate your kind words and support!🙌
P
Paula Ondreyka6 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
All Star Security has provided service to our home for nearly 12 years. The cost is reasonable, but most important their service to our home system has always been of high quality, professional, and timely. Jeff and Alexis are attentive and easy to work with no matter the issue.
Response from the owner · 7 months ago
Thank you for your continued trust over the past 12 years. We truly appreciate your kind words about our service.
Jeff, Alexis, and the entire team are always happy to help and make sure your system is working perfectly.
Your support means a lot to us! 😊
R
Reve2 reviewsiTotal number of Google reviews Reve has written across all businesses on Google Maps, not just this one.
We couldn’t be happier with the prompt and expert service we’ve received from All Star. We upgraded from a basic service with a different provider and love the new features. From initial contact through installation, Jeff was available to quickly answer any questions we had about the system. This included successfully troubleshooting an unusual situation we had with our wireless network.
Response from the owner · 7 months ago
Reve, AllStar Security team appreciates you taking the time to write five star google review. I’m happy we were able to resolve your Internet issues and upgrading your alarm system and alarm.com video doorbell camera. We look forward to serving you.
Thank you very much!
Jeff Alexander
AllStar Security Security.
D
Dan MeehanLocal Guide · 20 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
21 years, six homes in Austin and the metro area, only one security solution provider. All Star delivers 24/7/365. Thank you, All Star!
Response from the owner · 7 months ago
Dan, we have worked together for many years. I look forward to working with you for many years to come. Thank you for your Google 5 star review. It means a lot to our team.
Happy to serve you!
Jeff Alexander
AllStar Security
A
Anuj Dharia3 reviewsiTotal number of Google reviews Anuj has written across all businesses on Google Maps, not just this one.
Anuj,
It’s always a pleasure working with you and happy to help anytime. Thank you for the Google review and look forward to continue serving you and your family.
Thank you
Jeff Alexander
AllStar Security
S
Shimon Brathwaite9 reviewsiTotal number of Google reviews Shimon has written across all businesses on Google Maps, not just this one.
